davetravels

Personally, I appreciate all UGs; I do not "EXPECT" them, or feel entitled to them, but, you can be DARN sure that I will do my UTMOST to do whatever things that are in my control, to ensure to the best of my ability, that I get the advertised benefit in my proper pecking order.

That said, THIS really makes me laugh . . . . .

My simple answer is - - - NO!!

I guess some people really believe that companies are people, too!

StayingHomeIsBetter

I took "... but have you ever given a single thought to how Delta feels about it?" to be sarcasm.

If there are hiccups in the UG system, no one should expect a priority effort to resolve them.

Hiccups ===> UG anxiety ===> FCM revenue

davetravels

Perhaps. I have thus deleted my ""

MSPeconomist

There's more in that post that deserves to be emphasized:

My attitude is that I have EARNED my upgrades according to DL's published program rules. They're a published benefit, not a gift that DL can simply give me when it pleases DL (or, more precisely, particular DL employees and their friends and family) to do so.

davetravels

I agree 10,000%! That's why I'm so adamant on here about UG "stuff"! They have set the rules, so, I follow them, and I also expect them to keep their end of the bargain - and, like I said, I will take every step that I possibly can, shy of being <DYKWIA> pushy, to ensure that I get my program benefits in the correct pecking order.

ATOBTTR

Don't disagree at all. And I expect DL to follow published rules. I feel I've "earned" my benefits, and for now, the benefits I "earn" make status still worth obtaining to me. But too many people on here seem to forget that upgrades are on a space-available basis (so if DL chooses to FCM the premium cabin and you don't get your UG, then too bad, so sad), and those same people also seem to get upset at the fact that on D1 routes, DL will put NRSA's in the premium cabin, but won't upgrade elites into the premium cabin (except for op-ups).

MSPeconomist

On D1 routes, it should also be except for GUCs/RUCs. They're supposed to clear at the gate into the premium cabin before NRSAs are given those seats.

The BNA Gentleman

I feel yea

0/16 Seat for BNA>ATL Feb 22 DL 2599- Figured I'd get the upgrade as a Diamond 5-days out on a (V) fare.

Nothing but it looks like 8 folks did get it and I got passed over?

KDCAflyer

8 Diamonds with an X-fare or above.

gabriel2

I think this is a great point. By spending thousands of $ on DL flights and reaching status instead of shopping around for the best deal, you are also purchasing the eligibility for status benefits as officially advertised. Upgrade allocation is automatic and not discretionary. Therefore the least you can expect as a loyal customer is an appropriate spot in the queue for upgrades. We are not talking about a 'gift' at all here, it is quite simply a transaction - you spend more on DL flights, you get a fair chance to 'compete' for free upgrades. A gift is something not governed by FFP rules and might be something like an unexpected D1 seat on a Y ticket, a glass of Champagne in Y or a waived charge for a premium beer at the Skyclub. These would be actual gifts and therefore rightly appreciated, not expected. Not that I ever received such gifts on DL...

sethb

More to the point, an op up is a gift. A medallion upgrade according to the published rules is not.

Carl Johnson

Being allowed to fly on Delta at all is a gift, let alone in an upgraded seat!

I can't believe you have all forgotten your oath!

Sky Priority is called, and now my watch begins. It shall not end until Richard Anderson's retirement. I shall take no wife, hold no lands, father no children. I shall wear no crowns and win no glory. I shall live and die in my seat. I am the sword in the darkness. I am the watcher at the exit row. I am the shield that guards the desk of C. E. Woolman. I pledge my life and honor to Delta Air Lines, for this night and all the nights to come.

StayingHomeIsBetter

^+1000 to all

Us "sponges" must stay united... on a space-available basis.

gypsycsc

I suspect there may be a glitch with upgrades. I usually check in online, but then use the kiosk if I have a bag to check. Twice recently when I used the kiosk it showed "unable to process" for the upgrade, instead of the usual "on upgrade list." Had I not used the kiosk, I would not have known about the problem. The Delta app showed me as on the upgrade list, and didn't say anything about "unable to process." Both times I checked with ticket agent, who looked it up and said there was no problem. I was on the list. The first time, I then checked with the GA, who told me I should have been upgraded as I was PM, and all GM's had already been upgraded. She went ahead and upgraded me. The second time, all first class seats were gone by the time I got to the gate. If I hadn't checked in at the kiosk, I would never have known about the problem. I have sent an email to Delta, but no response yet.

rylan

They're too busy trying to sell more C+ seats and restrict access to bother with making sure the upgrade lists work properly.