Help with cancelation fee.
Jan 30, 2016 | 8:18 pm
#1
Original Poster
Join Date: Jul 2003
Location: Australia
Programs: AA Gold
Posts: 117
Help with cancelation fee.
No sooner than I finished making two flight bookings using miles I realized I was off by one day. Can't call Delta because they close at 7PM (10 minutes ago). Went to cancel online and it wants to charge me $150 for each booking to redeposit the miles. I thought I had 24 hours to cancel.
Update....was able to get through to to rep, she is making the change for me. System wanted to charge $150 but she is able to waive the charge..
Update....was able to get through to to rep, she is making the change for me. System wanted to charge $150 but she is able to waive the charge..
Last edited by TaxiApple; Jan 30, 2016 at 8:32 pm
Jan 30, 2016 | 10:23 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
Silly me. I thought Delta was open 24/7. Even so, you still have tomorrow.
Oops....... I see you took care of it.
Oops....... I see you took care of it.
Jan 31, 2016 | 12:13 am
#4
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Jan 31, 2016 | 12:35 pm
#5
Join Date: Jun 2004
Location: ATL
Programs: Delta 1MM, Gold, Peon
Posts: 6,392
Glad OP has the issue handled. DL struggles with timezones, so who know how they handle that thing out at GMT+12.
Seriously though, It is nice to see that 24 cancellation is available despite country of sale (it used to be US only).
Seriously though, It is nice to see that 24 cancellation is available despite country of sale (it used to be US only).
Jan 31, 2016 | 6:19 pm
#6
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,362
At this time Risk Free Cancellation for itineraries originating outside the United States, U.S. Virgin Islands, Puerto Rico or Canada cannot be completed online. Please contact Delta Reservations at 1-800-221-1212 or by using Deltas Worldwide Phone Numbers.
Jan 31, 2016 | 6:52 pm
#7
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
DL has allowed for a long time. They just updated the wording so people know they have to call to cancel. Before it said US can be done online, and people would complain why can't international. It's been DL policy to cancel international tickets the whole time, though not required.