flyerCO

However they sometimes are required to lie about the reason. Saying there was a technical issue at least makes it sound like there was a reason even if they can't state it.

Finally never have had an issue with KLM/AF issued BP not working for connections. I actually like the KLM BP since all flights are on one BP.

Bowgie

The latter. You really don't want to tell Delta the girl failed to check-in because that would be on her. You want to say she had a boarding pass and arrived at the gate early, but was denied boarding.

MSPeconomist

I've never heard of someone being to get a boarding pass without checking in. Normally having the boarding pass is proof that you did check in, although of course it's possible to check in and not get a boarding pass.

PDXNRTLHR

I've had the issue of a DL to KL connection (on a single ticket) requiring at least half an hour for a KL agent to "fix" before being able to board an intra-EU flight.

DLERT

If there was no seat assigned or selected in advance - the boarding pass would be issued "SEAT REQUEST" this allows the individual to pass TSA and go to the gate to await a seat assignment.
Late check-ins where all the remaining unassigned seats are transferred to gate control would result in this.
This is what happens typically with Non-Revs who will not have a seat until the standby list is cleared.

sethb

Delta is responsible because the passenger was improperly denied boarding.

jsk1973

This is an assertion, not a fact.

It remains wholly unexplained why Delta would boot a girl off a flight that, by all appearances, wasn't sold out.

sethb

Passenger had a boarding pass.

DLERT

And it was reported earlier that the AF agent "tore it up" destroying the paper trail of receipts.
Totally unacceptable conduct - stamp it cancelled used voided reissued but to tear it up is not the correct thing to do.
Give it back to the customer noted the it was voided; reissued or cancelled but certainly not used something she did not get to do.

It appears that Shenna has a job function at AF - Delta's not the only one in the business.

So she had a boarding pass and all the critical TSA Homeland Security data must have been filed timely - why the denied boarding due to time limits ?
She had a boarding pass and the only disqualifying thing that could have happen is that she did not show up at the gate at the time required.
So the AF agent intercepts her and what happens then is vague and confounding !

Something rotten in the state of Air France.

There is whole lot of unexplained 'explaining to be done' !

jsk1973

Not sure about this part. I've had a lot of boarding passes changed, and I can't recall ever having a voided one returned to me.

sethb

I always get them back when I ask.

Once, the new boarding pass didn't have Pre-check, the original one did.

Several times, the old boarding pass had my baggage claim on it.

They don't bother voiding them; why should they care?

Usually, when I print boarding passes at home, I print two copies. I suppose I should start getting duplicates at the kiosks just in case.

MSPeconomist

AFAIK this is a seat request card and not a boarding pass. It's an example of having checked in but not having a boarding pass. Another example would be someone who does OLCI, for instance on delta.dumb, and then checks the box to print the boarding pass at the airport or at a kiosk (I forget how it's worded).

MSPeconomist

I always print an extra copy too, and I ask for the original boarding pass back if there's a change, but I wouldn't expect a kettle to know to do this.

cj1099

a few points on this.
1. the BP was re-issued in GOA at the airport. . She did a a printed BP that she had printed with a seat assignment from the hotel. And she made copies.
2. she had already gone thru TSA-- being she was already in EU. Italy to France.

3. Lastly, Airhelp, has all our documents, stated we have a very, very strong case.

Sorry, yes you guys are right no reason to become a mother bear! She survived.
She immediately had an intensive 3 wk biology research camp the next day, but she had her brain cells intact. No clothes. but alive. Afterall that is what counts.
thanks again

luek096

People should stop being suspicious of something missing in the story or the girl doing something wrong. DL have already admitted there was a system glitch and didn't blame the passenger, so it is mostly likely their fault. They just refuse to compensate the passenger for it. The case is strong and worth filing a complaint with DOT.