thesaints

Yeah, but still if reservation wasn't passed on to DL, how did the GA know the girl was there ?

I remember it was normal having to checkin again at JFK and reissue a BP when coming back from europe, even if you had a BP already in hand.

MSPeconomist

Once upon a time, before the new DTW terminal, I would always go to the PMNW WorldClub at any connecting airport and ask the dragon to please reconfirm my seat assignment on the boarding pass. Although not strictly necessary, it was a best practices sort of thing that elites were advised to do.

ATOBTTR

This is good advice. I have an AA to BA connection (one ticket) at JFK next summer, and when I get to JFK I will confirm in the BA lounge that I am checked-in (or stop at a BA kiosk/desk on the way if I have to transfer terminals).

MSPeconomist

When I changed from DL to KE at JFK, despite having boarding passes issued by DL for all flights, with the KE operated flight being ticketed as a DL codeshare, KE wanted me to report to their check in counter so that they could print a (new) boarding pass for me. At that time, they checked my travel documents themselves and also entered my checked bag number into their system to confirm that it had been transferred. I'm not sure whether TSA would have allowed me to go airside in T1 without the boarding pass printed on KE paper.

cj1099

Dear TerryK,

thanks for being suspicious,

but my diligent sister. took my daughter to the agent and checked to make sure everything was in order before she left. that the flight was going to be on time!

please remember she was real checked in from Genoa in italy. she was there an hour and half before the flight left.

both of us were ex-pats, know the rules of travel!

sethb

Demand compensation. EU 261 does not require "oversold" it only requires denied boarding, which is precisely what happened. (US regulations refer to "oversold".)

It is the operating carrier who is responsible for payment. (In the case of codeshare, that does not match the flight number.) There are companies in Europe who will file and handle EU 261 claims for a percentage.

sethb

TSA will allow you to go airside with any boarding pass. They can barely read your name, they don't know the details of which airline must print a boarding pass for which flight. (And they've allowed me to go airside in a terminal that didn't connect to my flight at all airside.)

Grouchy

So they claim she was not checked-in and tried to check her in at the gate. Check your orginal BP's and email. There is a possibility that she most likely was not checked-in for the US bound flight at Genoa and only got 'Air France boarding documents'
It will read 'Your Air France boarding documents on xxxxx' and/or boarding documents. Also somewhere 'CHECK-IN CONFIRMATION PLEASE NOTE THIS DOCUMENT IS NOT YOUR BOARDING PASS.
...or SSSS somewhere on the documents/BP
(This all happens when you have SSSS)

thesaints

Last month I travelled GVA-CDG-SFO ticketed on Delta with the first two legs on AF metal.
AF issued a single BP in GVA which was good for the entire trip.

Did your daughter have separate BP's ?
Also, what do you mean by "my sister escorted her To the agent and made sure everything was ok" ?
Did the same agent first say "everything is ok" and shortly after "now there is a glitch" ?
Although the fact that the agent was aware of your daughter's presence would explain how they knew she was in the gate area.
Perhaps the agent just gave a cursory look at the BP and verified the flight was on time.
How long before boarding began was your daughter bumped ?

MSPeconomist

My theory is that the GA picked the daughter for IDB because the GA assumed that a 16 year old traveling alone (on the flight, with sister gone by then) would be less likely to object and to know her rights in the situation.

thesaints

But then flight would have left full and, since she was left on the ground, oversold by definition.

TerryK

It is unusually stupid for DL to lie about flight not being oversold if it was. This can be verified by flight history. Take it to court if you are sure that DL lied and flight history can be subpoenaed. You can potentially win much more than €600.

UKtravelbear

But why would they lie about it being over sold if it wasn't (and vice versa of course) as the IDB would still be €600 - which is a fixed amount under Eu261 and is not open to negotiation. And the OP states that the flight wasn't over sold - because DL told him it wasn't - and even if it was they should have asked for volunteers first.

But if DL can prove that the ticket wasn't issued properly (but how could a BP be issued if it hadn't been) or that there were issues with the CBP clearing her to fly then that would exempt them.

The 'glitch' is suspicious as well - why would it only affect one passenger?

I'm getting the feeling that there is more to this than the OP is telling us. I got confused when he started saying she was in GOA in India ather than Genoa.

As I can suggest he does is to write again to DL clearly stating the facts but not mentioning emotions (he felt the ticket price was 'heavy') or extraneous facts (that daughter has a particular credit card) as he sees them and asking a full explanation of the 'glitch' and how it apparently only affected his daughter even though she was at the gate some time in advance and then see what they say.

He should also mention that they basically left a 16 year old on her own in a foreign country and that they had a duty of care to her in that respect. I don't know about the US by many European countries have strict child protection laws.

TerryK

You can issue a BP without a ticket at all. Passenger can hold a paper ticket, FIM, NRSA pass etc.

jsk1973

Aside from the other questions, it's unclear why they would IDB someone if the flight wasn't full, which, without re-reading the thread, seemed to be the claim.