DL doesn't need the court system, and it would be a waste of money to use it. Did you short DL stock or something?

DL could either kick this person out of their program, or just annotate his record to say "don't provide optional compensation".

True! And, Delta can decide, based on a number of criteria, if it's worthy of a reward.

I think most people here, would agree that this particular complaint would be considered valid at a restaurant, or, perhaps, in international Delta One service, but, today's F food service is about on par with eating at a diner (maybe!). As I said before, Delta is in the transportation business - not food service.

That said, are FAs even trained to heat plates before putting the food on them? It's something I really never would have thought of.

:)

My Canadian bacon egg and cheese was served piping hot but on a very cold plate today. I survived and will not be complaining.

Unfortunately, DL does not handle complaints well. If we dare point out something that goes wrong, DL treats us like cheap hoes, throws points at us and does nothing to actually correct the issue, thinking the only reason we complain is to get SMs. Our concerns often do not get treated seriously and nothing is done to actually correct the situation because DL treats us as beggars, rather than valued customers who want things to run the best things can run. I'd rather get a sincere apology and think steps are being taken to correct the situation than a few measly points, but DL seems to think throwing SMs at us is all they need to do.

Think of how many SMs DL could save if they just listened to us, fixed Go-Go, the Website and the boarding process, but they seem to think we don't want those things fixed, we just want a reason to get points.

Agreed. I've said as much when DL responded to complaints by email or phone.

The fact that DL hands out thousands of miles for complaints like a cold plate is the root of the problem. Solution: actually read them, apologize for the little things, and reserve compensation for issues that actually warrant it. Nobody, regardless of how often or how little they complain, should receive 5k miles for a cold plate. And everybody, regardless of how often or little they complain, should be compensated for BE seat not working, major delays/cancellations caused by Delta, etc.

The fact that OP wants more miles is noise in all of this. Everybody wants more miles. DL is the sole arbiter of complaints and is in complete control of when it gives out miles. If OP submits lots of complaints and gets lots of miles, that only happens because DL wanted it to. Nothing is stopping DL from replying to such complaints with emails devoid of promises of SkyPesos.

In many cases, this is certainly true, but, in this particular case, do you think they would even consider, either, updating the meal procedures, or retraining FAs to warm up plates before serving hot dishes?

A tiny story about which you mentioned above: Sending a suggestion without wanting or expecting any SkyMiles:

Very recently flew LAX/JFK in D1 on the way back from BKK. I used the special Delta One check-in, and took a cup of grapes from the fridge at the small Delta One lounge area. On the plane, I started to eat some of the grapes, and, I noticed that most of the grapes were MOLDY!!! :eek:

I sent a simple eMail thru the website while inflight, simply suggesting that they call the D1 checkin folks to tell them to pull them from the fridge! They acknowledged my note, and thanked me, but did not send any SkyMiles - nor did I expect any, simply because of the way my note was worded - as a recommendation, and not a complaint.

:)

Doesn't always work that way. I sent a compliment to Delta praising one of their employees on how they bailed me out big time during weather-related IROPS. My note said something along the lines about how it was the single greatest experience I ever had on Delta. They latched on to the part about how my flight got delayed and threw a ridiculous number of miles at me.

I heard a DM/MM say that this was the second time in 12 months that his bag was delayed, and it's absolutely "obscene and unacceptable" for flying over 150,000 miles.
I thought those are really good odds to only have 2 delayed bags in over 150,000 miles... but he still wrote in a complaint about Delta's obscene, bottom-of-the-barrel delayed baggage statistics... I think it's around 2.6 per 1,000 enplanements now.

I believe he got some complaint miles.

So, you're saying that, they rely on their super duper hi-tech computer software to scan thru eMails to determine the nature of the message. If it gets it wrong, and they dole out miles to you for something that really wasn't a complaint, how can they hold that against you later by labeling you a complainer?

:)

I was asked to complain,
 

I was treated rudely by a gate agent in Atlanta and this was observed by transiting FA's. As luck would have it, I was sitting amongst them on the flight. I wrote the letter and let them review. For that I was awarded 10,000 SkyPeso's. The FA's justification was that once the customer is PO'd at the gate it causes problems on the plane.

Yep, pretty much. :D

Even in the Rabbi's case, I still maintain they went about that the wrong way. They kept handing out compensation to him until one day they completely fired him as a customer. Simply declining requests for compensation much earlier in the process would have prevented things from ever escalating to that point.

This

I don't bother complaining about things I used to. Why? I want them to fix it, not interested in the Skypesos thrown at me.

Here are the last few things I decided NOT to complain about.

1. A FULL bag of trash from the cleaning crew ( EC Bulkhead seat )
2. Inoperable (No recline) Delta ONE seat LAX - JFK
3. Piece of plastic in my meal DTW-SAN
4. FA Spills drink on my suit - DTW-ATL
5. GA letting more than 5 (stopped counting then) people ahead of me when I was first in the Sky Priority lane - they were trying to gate check bags I had only a laptop bag.

Id like them to fix the things they can and inform me of the fix. (Trash, Seat Object in food) I am willing to overlook other things.

It said my bags in were MIA. The Delta people told me my bag was in MIA as well as it was being pulled and brought to me ASAP. 5 hours later, I gave up and got a hotel - this was 11:45pm. Turns out, the Delta person was never really checking my bag status because my bag arrived at my final (JAX) at 11:00pm on a different flight. It was an amazingly bad experience, but they compensated me and I got over it. It was the strangest experience in all my flying, and by far the single most frustrating.

#2 I'd complain about both for compensation and to get fixed. (But I tend to sleep on tcons.)
#4 I'd want them to pay for cleaning.

At least now, there are clear criteria for baggage in that all bags are to be on the belt within 20 minutes after the flight is completed and bags with the yellow priority tags are to be off loaded first. If the first criteria is not met, it's an online form, if the second criteria is not met, it's a complaint.