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Originally Posted by airplanegod
(Post 25606159)
I am assuming Delta gave the OP 5000 miles to get him out of their hair.
Is this the hair you're referring to?!? :eek: ;) :D |
Originally Posted by Singleflyer
(Post 25604973)
I know many will disagree with me, but this is part of the problem with the Sky Miles program, the giving out of large sums of miles for trivial problems. I once got 10,000 miles for the RJ running out of Gin on a Friday night since it was drunk on the inbound flight. While I gladly took the miles it was dumb.
I received nothing when my flight was cancelled and I arrive home a day later. Save those PR miles for real problems, not running out of Gin or a cold plate. |
Ah to heck with the "Cold Plate Burrito" and the lack of Gin - now for a
serious complaint on the lack of "Woodford" - I ask for one as a PBb and then again in flight and Delta is out - Better get a hold of Juan Valdez (coffee lovers) and turn this flight around for a resupply or bring a KC135 along side to tanker it in - in sufficient volume to please. The catering commissary supplying of liquor and meals is important but I question if it merits boo-coo bonus miles for an abnormal not everyday event ! |
Originally Posted by davetravels
(Post 25605032)
Are you KIDDIN' ME?!?!?
Are you KIDDIN' ME?!?!? You're account will eventually be notated as a complainer. As mentioned above, most here would suggest saving your complaints for the big(ger) stuff. |
Originally Posted by Readynow
(Post 25607770)
What happens if you get notated as a complainer? Other than being notated as a complainer? Does it get you banned? More miles for complaints? Less miles?
In general, I think they're likely to take you less seriously when you have a truly important complaint. The few times I've complained, I've called, and started the conversation with: "I rarely complain, but . . . .", and the agents have always told me that, they know, and can see that. As a result, I believe, I've gotten $ECVs instead of miles. |
Originally Posted by Readynow
(Post 25607770)
What happens if you get notated as a complainer? Other than being notated as a complainer? Does it get you banned? More miles for complaints? Less miles?
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Originally Posted by davetravels
(Post 25607865)
Well, an extreme case would be the story in the link back in post #2.
In general, I think they're likely to take you less seriously when you have a truly important complaint. The few times I've complained, I've called, and started the conversation with: "I rarely complain, but . . . .", and the agents have always told me that, they know, and can see that. As a result, I believe, I've gotten $ECVs instead of miles. |
Originally Posted by SJC ORD LDR
(Post 25605394)
Most of my complaints lately are the priority bags coming out last. I also complained about lazy flight attendants and mixing sky priority boarding with people who checked their bags at the gate, which slowed down the boarding process. Most get 7,500 miles.
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Originally Posted by davetravels
(Post 25607865)
Well, an extreme case would be the story in the link back in post #2.
In general, I think they're likely to take you less seriously when you have a truly important complaint. The few times I've complained, I've called, and started the conversation with: "I rarely complain, but . . . .", and the agents have always told me that, they know, and can see that. As a result, I believe, I've gotten $ECVs instead of miles. |
Originally Posted by sethb
(Post 25605970)
I'm sure Delta is aware of the complaint and of Delta's decision to award miles based on it.
Linking said complaint to the OP soliciting ways to complain more to get more miles should cause entry into the CRM software for said customer to prevent fraudulent complaints in the future. They can track this. I hope they will. OP should have the rabbi treatment from DL. This is not a customer DL wants. More-specifically - this is not a customer that DL should want to reward further with anything. |
Originally Posted by sethb
(Post 25605415)
You cancelled the final leg, and didn't check where your bags were routed to? Or Delta cancelled the flight, and put your bags on a different one?
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Originally Posted by bubbashow
(Post 25609340)
Linking said complaint to the OP soliciting ways to complain more to get more miles should cause entry into the CRM software for said customer to prevent fraudulent complaints in the future.
Besides, what, exactly, is a fraudulent complaint? Someone who nitpicks, could probably find something MINISCULE to complain about on nearly ANY flight, but, it's up to Delta to decide if it's worthy of a reward.
Originally Posted by bubbashow
(Post 25609340)
This is not a customer DL wants. More-specifically - this is not a customer that DL should want to reward further with anything.
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Originally Posted by davetravels
(Post 25609474)
THIS, is certainly true, but, it's for Delta to decide - not the police, and / or court system. |
Originally Posted by SJC ORD LDR
(Post 25605394)
Most of my complaints lately are the priority bags coming out last. I also complained about lazy flight attendants and mixing sky priority boarding with people who checked their bags at the gate, which slowed down the boarding process. Most get 7,500 miles.
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Originally Posted by sig05
(Post 25609439)
Delta cancelled my final leg and put my bags on a different flight. Was MIA-JAX. First available flight was 14 hours later, the drive is 5. However, I waited in MIA for my bags, but Delta failed to tell me that my bags were already rerouted to JAX so I stayed the night in MIA. Long story, but it was a massive failure on Delta's part. To be fair, the reimbursed me for my rental, hotel, credited my last leg, and gave me 15k miles
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