Hi All,

Recently, I was on a flight from LAX to SIN via NRT. Due to a late arrival at NRT, I missed my connection to SIN. I was confirmed in J all the way with GUCs. The SC agent said that she could only put me in Y on another carrier even though there was J space available.

I ask because I thought that UGs that involve certs or miles means that ticket is treated as a J/F ticket. After all, if my RUC or GUC clears for a JFK-MIA flight, I can SDC as long as there is a seat up front regardless of fare class. Is this not the case on international flights?

(I should note that a DM agent was willing to rebook me in J on NH after consulting with a supervisor. So, I'm not sure what the SOP is supposed to be. Then again, I don't know if this particular DM was trying to be as flexible and accommodating as possible.)

Thoughts?

I believe the operative word here is "another carrier".

When booking onto another carrier, unless you've paid for J you're only going to be entitled to Y on the other carrier. A supervisor will sometimes override and put you in J on another carrier if you've used a GUC/Miles to upgrade. However, there's nothing that requires them to do it.

SDC has nothing to do with anything here. That policy only deals with switching to other DL flights. There's no "money" lost to another carrier in allowing SDC. Rebooking you onto another carrier in J does incur costs.

SDC is for DL operated flights only plus there is no SDC for international flights.

The last time this happened to me, after DL MX delays on a domestic connecting flight would have caused me to miss a DL TPAC, the SC agent seemed willing to rebook me into business class on some flights but not others, both DL and parners. I suspect the rule starts with whether the DL flight has available D1 seats and then is willing to rebook into a partner's (deep) discounted business class, but not partner last seat availability or something like a J or C inventory class. I'm DM which might have helped so YMMV. Also, my flights were M class upgraded at the time of ticketing with an old SWU.

The T&Cs for global certs state:

If you are re-accommodated on another carrier you will be seated in Main Cabin Class.

So while their 'rule' is to put you in Y on non-DL metal, obviously there are some wiggle room or overrides provided in some situations.

Any idea what your CVS (or is it CSV) is?!?

The T&Cs for global certs are backed up by the international contract of carriage language for misconnects/delays, Rule 80:

If the passenger does not request a refund and cancellation of
the ticket, Delta will transport the passenger to the destination on Delta�s next flight on which seats are available in the class of service originally purchased. At Delta�s sole discretion and if acceptable to the passenger, Delta may arrange for the passenger to travel on another carrier or via ground transportation.

The policy is quite clearly that unless you have paid J, you won't be rebooked OA in J. However, supervisors may authorize J OA in limited circumstances and on limited carriers. Bottom line is that if you are rebooked in Y, DL has met its contractual and service recovery commitment.

However, in that case, you would be entitled to cancel the ticket without penalty. Obviously this won't work for someone who must be at the destination soon or for someone returning from an overseas trip, where it would be extremely costly to purchase a new one way ticket to get home.

kind of related: I was on SIN to NRT flight last night. My global upgrade did not clear in advance despite being 14 open seats in J. Why would delta be that stingy with GUC's clearing?

They don't want to pay for the lounge access in SIN? Seems pretty cheap and crappy on DL's part to not clear pax with that many open.
How many were on the list at the gate?

because FCM :P

D1M? It almost looks dim.