Checked Broken Suitcase: It Was Returned Fixed!
Oct 19, 2015 | 7:32 am
#1
Original Poster
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Checked Broken Suitcase: It Was Returned Fixed!
Yesterday, I checked a suitcase I don't ordinarily check. For over a year, this suitcase has been missing a small screw in the handle, which made the handle jiggle. In my mind, while checking the bag in, I was cursing myself out for not having taken care of it yet. When it came out on the carrousel in ATL, it had mysteriously had a screw put in the handle! Awesome. As much as people complain about suitcases being damaged, just though I'd share that DL actually returned my broken suitcase fixed.
Oct 19, 2015 | 7:43 am
#2
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Checked Broken Suitcase: It Was Returned Fixed!
@:-) This, sounds like a story for . . . .
"The Onion"!
"The Onion"!
Oct 19, 2015 | 8:12 am
#4
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Oct 19, 2015 | 8:39 am
#5
Original Poster
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
I was actually a couple hours away. Flew into SCE, but flying out there was a $400 price difference, so I drove to PIT, figuring on a Sunday morning the traffic wouldn't be bad. During the week, though, with the 376 construction, I try to avoid PIT.
Oct 19, 2015 | 9:17 am
#6
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
We've got a couple of suitcases that need fixing, maybe on our next trip up there we'll route via PIT.
Oct 19, 2015 | 9:33 am
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I've heard of airlines rotating aircraft through certain stations to be cleaned well, in particular PMNW planes through NRT, but this is the first I've heard of passengers routing so that their checked luggage is repaired. [Do people do something like this with hotels that still offer free shoe shines?]
Oct 19, 2015 | 11:23 am
#8
Original Poster
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
BTW, several people have told me Sheetz is coming to GA. Supposedly there are employees in GA doing the initial work. MTO, Gardner's Peanut Butter Meltaways and Boyer's Mallo Cups may be here soon.
Oct 19, 2015 | 12:01 pm
#9
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
To me, Sheetz is boring, although some of their larger more suburban stores, are quite nice.
I guess I hava similar obsession with Wawa in the Philly / MD / DE metro area, although I rarely get there these daiz.
I guess I hava similar obsession with Wawa in the Philly / MD / DE metro area, although I rarely get there these daiz.
Oct 19, 2015 | 12:46 pm
#10
Join Date: Jul 2010
Location: SAV
Programs: Atlanta's hometown airline. A bunch of hotel programs. PetSmart PetPerks.
Posts: 2,531
That would be awesome! We've found them as far south as North Carolina but would welcome one closer.
Oct 19, 2015 | 10:39 pm
#12
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,490
Oct 19, 2015 | 11:12 pm
#13
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, Hertz PC, Marriott Lifetime Plat, CO, 7H, BA, 8E
Posts: 44,374
Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
Epic on both counts...suitcase fixed ^
Sheets reference ^^
They've really expanded their offerings, visited a couple in RDU this month.
Epic on both counts...suitcase fixed ^
Sheets reference ^^
They've really expanded their offerings, visited a couple in RDU this month.
Oct 20, 2015 | 1:12 am
#14
Join Date: Feb 2001
Location: SEA once more (previously CDG and NRT)
Programs: Former DL DM and UA 1k, now a J class free agent (UA Plat, DL Plat, AS MVP Gold, Marriott Titanum)
Posts: 2,458
Just as long as it wasn't a case of they fixed the suitcase, but they put somebody else's name on it and stuff inside of it. 
Oct 20, 2015 | 7:33 am
#15
Join Date: Nov 2006
Location: Hell's Kitchen, NYC
Programs: NW Plat, Hilton, Avis
Posts: 703
Yesterday, I checked a suitcase I don't ordinarily check. For over a year, this suitcase has been missing a small screw in the handle, which made the handle jiggle. In my mind, while checking the bag in, I was cursing myself out for not having taken care of it yet. When it came out on the carrousel in ATL, it had mysteriously had a screw put in the handle! Awesome. As much as people complain about suitcases being damaged, just though I'd share that DL actually returned my broken suitcase fixed.
As a lowly Platinum, my bag came out at ATL with one screw missing. Hey....wait a minute.
Just kidding, of course. Kudos to the baggage handler who took the initiative. Maybe you can share your story with Delta News Hub or Atlanta ACS.
On Flyertalk we often complain a lot about dumb things, but to be honest Delta does have many employees who really care.
