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-   -   Checked Broken Suitcase: It Was Returned Fixed! (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1717988-checked-broken-suitcase-returned-fixed.html)

CJKatl Oct 19, 2015 7:32 am

Checked Broken Suitcase: It Was Returned Fixed!
 
Yesterday, I checked a suitcase I don't ordinarily check. For over a year, this suitcase has been missing a small screw in the handle, which made the handle jiggle. In my mind, while checking the bag in, I was cursing myself out for not having taken care of it yet. When it came out on the carrousel in ATL, it had mysteriously had a screw put in the handle! Awesome. As much as people complain about suitcases being damaged, just though I'd share that DL actually returned my broken suitcase fixed.

davetravels Oct 19, 2015 7:43 am

Checked Broken Suitcase: It Was Returned Fixed!
 
@:-) This, sounds like a story for . . . .

"The Onion"!

:D

CJKatl Oct 19, 2015 8:01 am

And, Dave, you'll be glad to know the suitcase was checking in at PIT!

davetravels Oct 19, 2015 8:12 am


Originally Posted by CJKatl (Post 25585298)
And, Dave, you'll be glad to know the suitcase was checking in at PIT!

Well, THAT explainz it!!! ;)

Wish I had known you were here! :)

CJKatl Oct 19, 2015 8:39 am


Originally Posted by davetravels (Post 25585345)
Well, THAT explainz it!!! ;)

Wish I had known you were here! :)

I was actually a couple hours away. Flew into SCE, but flying out there was a $400 price difference, so I drove to PIT, figuring on a Sunday morning the traffic wouldn't be bad. During the week, though, with the 376 construction, I try to avoid PIT.

PRWeezer Oct 19, 2015 9:17 am


Originally Posted by CJKatl (Post 25585482)
I was actually a couple hours away. Flew into SCE, but flying out there was a $400 price difference, so I drove to PIT, figuring on a Sunday morning the traffic wouldn't be bad. During the week, though, with the 376 construction, I try to avoid PIT.

We were in SCE last week, flew in & out of MDT to avoid having to connect in DTW. Fortunately we cruised right through the construction on 322...at 4 am even on a weekday it's not bad. And there were plenty of opportunities for my husband to indulge in his somewhat rabid obsession w Sheetz. :D

We've got a couple of suitcases that need fixing, maybe on our next trip up there we'll route via PIT. :)

MSPeconomist Oct 19, 2015 9:33 am

I've heard of airlines rotating aircraft through certain stations to be cleaned well, in particular PMNW planes through NRT, but this is the first I've heard of passengers routing so that their checked luggage is repaired. [Do people do something like this with hotels that still offer free shoe shines?]

CJKatl Oct 19, 2015 11:23 am


Originally Posted by PRWeezer (Post 25585678)
...And there were plenty of opportunities for my husband to indulge in his somewhat rabid obsession w Sheetz. :D

Your husband and I share the rabid Sheetz obsession, for similar reasons. But next time you are in the area, if you have a chance, Mamie's in Martinsburg is my new favorite breakfast place in the world. Period.

BTW, several people have told me Sheetz is coming to GA. Supposedly there are employees in GA doing the initial work. MTO, Gardner's Peanut Butter Meltaways and Boyer's Mallo Cups may be here soon.

davetravels Oct 19, 2015 12:01 pm

To me, Sheetz is boring, although some of their larger more suburban stores, are quite nice.

I guess I hava similar obsession with Wawa in the Philly / MD / DE metro area, although I rarely get there these daiz.

:)

PRWeezer Oct 19, 2015 12:46 pm


Originally Posted by CJKatl (Post 25586220)
BTW, several people have told me Sheetz is coming to GA. Supposedly there are employees in GA doing the initial work. MTO, Gardner's Peanut Butter Meltaways and Boyer's Mallo Cups may be here soon.

That would be awesome! We've found them as far south as North Carolina but would welcome one closer.

skchin Oct 19, 2015 8:17 pm

That's awsome.

jrl767 Oct 19, 2015 10:39 pm


Originally Posted by skchin (Post 25588504)
That's awsome.

that the suitcase got fixed, yes ... Sheetz or Wawa, not so much :p

beckoa Oct 19, 2015 11:12 pm

Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)

Epic on both counts...suitcase fixed ^

Sheets reference ^^

They've really expanded their offerings, visited a couple in RDU this month.

SEA-Flyer Oct 20, 2015 1:12 am

Just as long as it wasn't a case of they fixed the suitcase, but they put somebody else's name on it and stuff inside of it. ;)

bdnyc Oct 20, 2015 7:33 am


Originally Posted by CJKatl (Post 25585129)
Yesterday, I checked a suitcase I don't ordinarily check. For over a year, this suitcase has been missing a small screw in the handle, which made the handle jiggle. In my mind, while checking the bag in, I was cursing myself out for not having taken care of it yet. When it came out on the carrousel in ATL, it had mysteriously had a screw put in the handle! Awesome. As much as people complain about suitcases being damaged, just though I'd share that DL actually returned my broken suitcase fixed.

Wow. Is baggage repair another perk of being Diamond?

As a lowly Platinum, my bag came out at ATL with one screw missing. Hey....wait a minute.

Just kidding, of course. Kudos to the baggage handler who took the initiative. Maybe you can share your story with Delta News Hub or Atlanta ACS.

On Flyertalk we often complain a lot about dumb things, but to be honest Delta does have many employees who really care.


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