Originally Posted by
CJKatl
Yesterday, I checked a suitcase I don't ordinarily check. For over a year, this suitcase has been missing a small screw in the handle, which made the handle jiggle. In my mind, while checking the bag in, I was cursing myself out for not having taken care of it yet. When it came out on the carrousel in ATL, it had mysteriously had a screw put in the handle! Awesome. As much as people complain about suitcases being damaged, just though I'd share that DL actually returned my broken suitcase fixed.
Wow. Is baggage repair another perk of being Diamond?
As a lowly Platinum, my bag came out at ATL with one screw missing. Hey....wait a minute.
Just kidding, of course. Kudos to the baggage handler who took the initiative. Maybe you can share your story with
Delta News Hub or Atlanta ACS.
On Flyertalk we often complain a lot about dumb things, but to be honest Delta does have many employees who really care.