"Seat assignment has been changed due to seat duplication"
May 24, 2015, 10:38 pm
#16
Original Poster
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Dear Mr. Yohanson,
We understand the importance of providing pre-assigned seats for our customers and try to honor all seat selection requests. However, seat assignments are not guaranteed.
For your upcoming travel, your seat assignment has been changed due to seat duplication. We have done all possible to accommodate you in a similar seat. Please review your new seat assignments in your reservation on delta.com.
We apologize for any inconvenience this may cause. If you have any further questions, please contact Delta Air Lines at 800-221-1212.
*******THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY TO THIS EMAIL, YOU WILL NOT RECEIVE A RESPONSE*******
Sincerely,
Delta Air Lines
May 24, 2015, 10:44 pm
#17
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Do you get notified via email like I did? I'm guessing it's a form letter. And what's up with the extra spacing?
Dear Mr. Yohanson,
We understand the importance of providing pre-assigned seats for our customers and try to honor all seat selection requests. However, seat assignments are not guaranteed.
For your upcoming travel, your seat assignment has been changed due to seat duplication. We have done all possible to accommodate you in a similar seat. Please review your new seat assignments in your reservation on delta.com.
We apologize for any inconvenience this may cause. If you have any further questions, please contact Delta Air Lines at 800-221-1212.
*******THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY TO THIS EMAIL, YOU WILL NOT RECEIVE A RESPONSE*******
Sincerely,
Delta Air Lines
Dear Mr. Yohanson,
We understand the importance of providing pre-assigned seats for our customers and try to honor all seat selection requests. However, seat assignments are not guaranteed.
For your upcoming travel, your seat assignment has been changed due to seat duplication. We have done all possible to accommodate you in a similar seat. Please review your new seat assignments in your reservation on delta.com.
We apologize for any inconvenience this may cause. If you have any further questions, please contact Delta Air Lines at 800-221-1212.
*******THIS IS AN AUTO-GENERATED EMAIL. DO NOT REPLY TO THIS EMAIL, YOU WILL NOT RECEIVE A RESPONSE*******
Sincerely,
Delta Air Lines
May 24, 2015, 11:46 pm
#18
A FlyerTalk Posting Legend
Join Date: Sep 2009
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My impression is that FAMs are normally assigned to flights very close to departure. Maybe it could be a VIP causing FAMs to be assigned early, or it could simply be VIPs who want the OP's seats. Still, it's hard to see a big difference between the old and nes seat assignments.
May 25, 2015, 12:11 am
#19
Join Date: Aug 2013
Location: LAS HNL
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OP has two seats together in the same row on a 747 Upper-deck. If OP wants something more - contact DL Customer Care.
If that is not enough contact:
Chief Executive
Richard Anderson
CEO
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
404-715-2600
[email protected]
If you are pissed off with any other USA Carrier here is the links:
http://consumerist.com/2007/07/18/9-...-contact-info/
If that is not enough contact:
Chief Executive
Richard Anderson
CEO
Hartsfield-Jackson Atlanta International Airport
1030 Delta Blvd
Atlanta, GA 30354-1989
404-715-2600
[email protected]
If you are pissed off with any other USA Carrier here is the links:
http://consumerist.com/2007/07/18/9-...-contact-info/
May 25, 2015, 12:31 am
#20
Original Poster
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
I called the DM line to ask what the deal was and told the woman that there was no way I could have had a duplicate seat assignment for 2 months and 10 days. She immediately said that she can't move someone out of that seat. I told her that we were moved out of those seats. She continued the "I can't move someone out of those seats" line and I continued to say that there was no way that we were in duplicate seats for 2 months and 10 days. Then she said there may have been an equipment swap. I replied that it's still a 744 and that no other Delta aircraft has similar seating. She then turned into a ---- type and got very hostile. She offered to move me to the lower deck. I said bye and hung up.
Last edited by Canarsie; Jun 14, 2015 at 2:35 am Reason: Attempt to bypass the profanity filter.
May 25, 2015, 8:28 am
#21
Join Date: Jan 2006
Location: Brooklyn, NY
Programs: DL PM / SPG Gold
Posts: 562
I called the DM line to ask what the deal was and told the woman that there was no way I could have had a duplicate seat assignment for 2 months and 10 days. She immediately said that she can't move someone out of that seat. I told her that we were moved out of those seats. She continued the "I can't move someone out of those seats" line and I continued to say that there was no way that we were in duplicate seats for 2 months and 10 days. Then she said there may have been an equipment swap. I replied that it's still a 744 and that no other Delta aircraft has similar seating. She then turned into a ---- type and got very hostile. She offered to move me to the lower deck. I said bye and hung up.
Delta doesn't owe you an explanation. They do owe making you happy in your flight experience (IMO), but you haven't told them what they can do to make that happen, other than something that they are unwilling to do.
Until you can articulate what they can do for you, your unhappiness is on you.
David
Last edited by Canarsie; Jun 14, 2015 at 2:35 am Reason: Removed now-deleted quoted content.
May 25, 2015, 9:48 am
#22
Join Date: Jun 2005
Location: Huntsville, AL
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May 25, 2015, 12:45 pm
#23
Join Date: Dec 2008
Location: Mostly living in the basement
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Posts: 5,108
There's nothing particularly desirable about row 74 vs the other rows, I don't see why a VIP would demand them. Why couldn't you have been in a duplicate seat for 2 months? We all know how often Delta IT screws up.
May 25, 2015, 12:49 pm
#24
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
I can't fathom all of the drama over a few-row seat swap. You are in the same class of service on a relatively short international segment. I wish my life was as quiet as the OP's so that this stuck out as such a traumatic event.
May 25, 2015, 1:04 pm
#25
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You could have stopped after the second sentence, and it would have been a reasonable post. Why the gratuitous insult in the 3rd sentence?
May 25, 2015, 2:05 pm
#27
Join Date: Aug 2001
Location: Wayne, PA USA
Programs: DL MM, Marriott Bonvoy Lifetime Titanium, HHonors Gold
Posts: 7,242
Just curious - is row 79 less desirable on the upper deck than 74? I have my first flight on the reconfigured 744 coming up (I've always been on the 764/763/777/aircrap) and the consensus seemed to be that 77 was pretty decent.
May 25, 2015, 2:32 pm
#28
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
They are right next to the stairs between the upper/lower deck and the rear galley. Might be slightly louder and potentially a bit more traffic, but that's about the only difference.
May 25, 2015, 3:19 pm
#29
Original Poster
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
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May 25, 2015, 3:59 pm
#30
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
I often find in customer service interactions that the customer service employee projects a great reflection of how they are treated by the customer. Seriously...7 hours of your life...in a lie flat seat. relax