"Seat assignment has been changed due to seat duplication"
May 25, 2015, 10:18 pm
#46
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That is overbooking, which is something fundamentally different because there is no space to accommodate both parties. But, that doesn't apply to this thread because (as far as we know), the Delta flight isn't overbooked. The OP is still getting exactly what he purchased.
May 25, 2015, 10:35 pm
#47
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That is overbooking, which is something fundamentally different because there is no space to accommodate both parties. But, that doesn't apply to this thread because (as far as we know), the Delta flight isn't overbooked. The OP is still getting exactly what he purchased.
May 25, 2015, 10:55 pm
#48
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Depending on just what the passenger values, maybe not so easily. The fact that you think two seats are equal doesn't mean that someone else does, and he's the one paying multiple thousands of dollars for the seats.
The seat was overbooked, according to an earlier claim by Delta.
The seat was overbooked, according to an earlier claim by Delta.
AGAIN, the OP has two identical seats, in the same cabin on the same flt on the same day two rows back.
I have been on flts in the past where a FAM boarded at the last minute and I was tossed to Y from a full fare F ticket. Stuff happens.
At least DL gave the OP a notice. They can not be specific.
OP -enjoy your flt and safe travels. Aloha.
May 25, 2015, 11:08 pm
#49
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And if you go back and read the start of the thread, or even the title, you'll notice that Delta originally claimed there was "seat duplication".
May 25, 2015, 11:53 pm
#50
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OP - let me know if Taylor Swift or George Bush was in your seat.
May 26, 2015, 12:49 am
#51
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I have. If in fact if this is a FAM - DL can not disclose this info. It also could be a computer glitch and DL corrected the mistake by placing the OP in the same style seats, together, same service, same cabin in the upper deck of the 747.
If it is a FAM - DL can not disclose this info. If the Op is that upset - submit a clam to DL Customer Care. My god, we are talking two rows back.
OP - let me know if Taylor Swift or George Bush was in your seat.
If it is a FAM - DL can not disclose this info. If the Op is that upset - submit a clam to DL Customer Care. My god, we are talking two rows back.
OP - let me know if Taylor Swift or George Bush was in your seat.
May 26, 2015, 5:10 am
#52
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This thread is an example of why we will NEVER have any meaningful contribution from DL on FT. So many opinions and viewpoints are on the fringe that a business can't possibly interact.
Last edited by bubbashow; May 26, 2015 at 5:16 am
May 26, 2015, 8:14 am
#53
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Between yohanson's misogynistic language and the over the top speculation on why someone's seat moved back, why would anyone want to engage?
You'd be better off spending your time on www.lemonlyman.com (don't actually follow that link)
David
Last edited by dgilman; May 26, 2015 at 8:22 am
May 26, 2015, 9:57 am
#54
Join Date: Apr 2011
Posts: 3,394
If it is a FAM imagine how hard it is for the CSR. They know what is wrong but still can't tell you, and can't fix it. They just have to sit there and let you yell at them. The airlines (not just DL) have to have a customer service issue that they can easily explain but can't disclose.
I would suspect on long haul D1 flights for peak days (such as when the OP is flying) they would want to schedule the FAM earlier as otherwise you are looking a downgrading someone instead of moving them back a few rows.
I would suspect on long haul D1 flights for peak days (such as when the OP is flying) they would want to schedule the FAM earlier as otherwise you are looking a downgrading someone instead of moving them back a few rows.
May 26, 2015, 10:10 am
#55
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If it is a FAM imagine how hard it is for the CSR. They know what is wrong but still can't tell you, and can't fix it. They just have to sit there and let you yell at them. The airlines (not just DL) have to have a customer service issue that they can easily explain but can't disclose.
I would suspect on long haul D1 flights for peak days (such as when the OP is flying) they would want to schedule the FAM earlier as otherwise you are looking a downgrading someone instead of moving them back a few rows.
I would suspect on long haul D1 flights for peak days (such as when the OP is flying) they would want to schedule the FAM earlier as otherwise you are looking a downgrading someone instead of moving them back a few rows.
Last edited by yohanson; May 26, 2015 at 10:20 am
May 26, 2015, 10:22 am
#56
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I didn't yell at anyone. The CSA said that they can't move them and I replied that they had moved us. Then she repeated it so I repeated right back that they were able to move me. Then she got snotty. The idea that it was a FAM never entered my mind. My brain was stuck on the thought that there couldn't be duplicate seat for 2 months and 10 days.
Why is this so difficult to understand? DL doesn't owe you an explanation.
May 26, 2015, 12:13 pm
#57
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Because its not true? Obviously they did it to the OP - I think that's pretty good evidence it CAN be done.
May 26, 2015, 6:56 pm
#58
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As I wrote earlier, not all problems have to be resolved immediately. Duplicate seating assignments have no operational impact this far out.
May 26, 2015, 7:08 pm
#59
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Delta sells tickets to transport people from one destination to another within several different classes. They do not sell individual seating assignments. As kettle1 keeps repeating: "same style seats, together, same service, same cabin".
As I wrote earlier, not all problems have to be resolved immediately. Duplicate seating assignments have no operational impact this far out.
May 26, 2015, 8:10 pm
#60
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Because Facebook and Twitter, where Delta seems to interact just fine, are bastions of reasonable opinions and viewpoints on the internets?