DL App problem for iPhone
Apr 26, 2015 | 4:09 pm
#17
Join Date: Jun 2012
Location: BOS
Programs: DL PM, Hertz Gold
Posts: 80
Can't see seat map for upgraded segments
I have app version 3.3, and was able to see the seat maps for my flights this week...until I got upgraded for the first of two flights on Monday. Then I got the "technical diff" message for the first flight, but could see flights 2 through 4 for the rest of the week. I got a message last night that I have been upgraded on my last flight of 4...and now that seat map is td'd as well.
Fly safely,
waywardflf
.
Fly safely,
waywardflf
.
Apr 26, 2015 | 7:57 pm
#18
Join Date: Aug 2010
Location: Minneapolis (MSP)
Programs: AA, DL UA (.5MM)
Posts: 226
My consistent problem with the DL app for iPhone is a bit different. I updated to the latest version of the app each time. On 5 of the last 6 flights, I have changed seats at T-24 hours (at check in, as a Silver Medallion) to switch to economy comfort seats.
The switch has worked each time, but in those 5 cases, the App continued to show the OLD seat every time I opened up the boarding pass link. This still happened after rebooting the app multiple times, and even the following day.
I could still print out a boarding pass (from my computer) with the correct new seat, and could likewise do that at the DL airport kiosk, but the DL app boarding pass was never updated to the correct seat.
Am I alone with this quirk?
The switch has worked each time, but in those 5 cases, the App continued to show the OLD seat every time I opened up the boarding pass link. This still happened after rebooting the app multiple times, and even the following day.
I could still print out a boarding pass (from my computer) with the correct new seat, and could likewise do that at the DL airport kiosk, but the DL app boarding pass was never updated to the correct seat.
Am I alone with this quirk?
Apr 26, 2015 | 9:57 pm
#19
Original Poster
Join Date: Jul 2006
Programs: DL DM/MM, BA Silver
Posts: 2,463
.The functionality of the DL app really goes down when you can't even see or change your seat assignments.
Apr 26, 2015 | 10:05 pm
#20
Join Date: Apr 2015
Location: SFO (Sonoma)
Programs: DL Charter DM/DM/2.4MM, IHG Diamond Elite, Marriott Bonvoy Titanium
Posts: 2,092
The DL App on my iPhone is now displaying the proper seat availability, even Row 1, and no longer displays the "technical difficulty" message on certain sectors on the same trip. It now matches exactly the seat map on 'My Trips" with "Book A Trip"! Hope this isn't temporary!
Apr 27, 2015 | 7:07 am
#21
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,049
1) Open Safari
2) Go to DL.dum
3) Click "View Full HTML Site"
4) Login to your SM acct
5) Click My Trips
6) Change seats
It's a PIA but it works. I think DL has been putting so much lipstick on the pig that it can't breathe anymore.
2) Go to DL.dum
3) Click "View Full HTML Site"
4) Login to your SM acct
5) Click My Trips
6) Change seats
It's a PIA but it works. I think DL has been putting so much lipstick on the pig that it can't breathe anymore.
Apr 27, 2015 | 12:35 pm
#22
Join Date: Feb 2014
Location: Phoenix
Programs: DL Diamond,1.8 MM; AA Gold
Posts: 189
Exactly! That's what I do to get around it. Saves aggravation, although my app is now miraculously working. Seems Delta IT have managed to fix my iPhone.....
Apr 27, 2015 | 1:53 pm
#24
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,271
Not sure if it pertains to this thread, but was unable to change from 12A to 10C on a MD88 yesterday through the app, after a DM got bumped! I was #1 out of 8, with 0 seats remaining! 
However, since it was very close to departure (they just started boarding the PRE-BOARDS), I assumed that the GA took control and I won't be able to do it anyways. I politely asked, and she gave the seat to me! Probably not the app, I guess?!
However, since it was very close to departure (they just started boarding the PRE-BOARDS), I assumed that the GA took control and I won't be able to do it anyways. I politely asked, and she gave the seat to me! Probably not the app, I guess?!
Apr 27, 2015 | 2:05 pm
#25
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
This happens to me occasionally depending what wifi connection I am using. The other day, I was trying to log into the app while connected to a Marriott wifi and I couldn't log in. Turned off wifi to use 3G and was able to log in, no problem. This may not be the cause of your issue, but something to be aware of
Apr 27, 2015 | 3:28 pm
#26
Join Date: Jan 2010
Location: OH
Programs: DL Dia, KM, 2MM, Hilton Dia, Natl Emer Exec. Avis Pres.
Posts: 118
I've experienced the same thing - as late as an hour ago and going back until last week. About 10 different flights.
Also to post #18 - this has been the same for me (as a DM) for as long as I can remember.
Also to post #18 - this has been the same for me (as a DM) for as long as I can remember.
Apr 28, 2015 | 9:10 pm
#27
Join Date: Dec 2004
Location: SEA
Programs: Million Miles achieved | 2017 Delta Platinum, United NADA, Global Entry, PreCheck, NEXUS
Posts: 1,295
Mar 3, 2016 | 8:54 pm
#29
Join Date: Mar 2010
Location: Whatever Hotel I'm in
Programs: Delta Gold, Bonvoy Titanium Elite Lifetime
Posts: 461
Last week my Delta appon my I phone 6 stopped working. I deleted and reinstalled the app a few times and still no luck. It opens, trys to update and closes?
Mar 3, 2016 | 9:55 pm
#30
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Lifetime Hilton Diamond, Lifetime Marriott Titanium, "Lifetime" DL DM (subject to DL CEO whims)
Posts: 12,801
