Chisholm call center now taking ALL medallions calls
Nov 24, 2014, 10:52 pm
#16
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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IF ONLY Chisholm were DMs only. So far, it's seemed that PM calls have been most likely to be sent to Chisholm. That's why some here have wondered whether it would be worthwhile to hold short of getting DM in order to have their calls handled by Chisholm agents.
Nov 24, 2014, 11:38 pm
#17
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
This was around the time we (FT NW) thru the surprise party for them...
Nov 25, 2014, 12:20 am
#18
Join Date: Mar 2012
Location: MSP
Programs: None that I am proud of anymore
Posts: 571
The reservationists in 'Cold Country USA' scurry their fingers across
the keyboard to prevent early on frostbite. The reason the call center
is here in Minnesota way up north of Duluth in the shadow of the
nations ice box (International Falls) is computers operate best when
they are cool and cold.
I heard that Ole and Sven had something to do with the location.
Nov 25, 2014, 1:36 am
#20
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Chisholm is a small town in northeastern Minnesota, a couple hours drive beyond Duluth.
You can ask a DL phone agent where they are located or guess from the accent and other stuff. IMO if CVG answers, you should always hang up and call back.
You can ask a DL phone agent where they are located or guess from the accent and other stuff. IMO if CVG answers, you should always hang up and call back.
Nov 25, 2014, 5:02 am
#21
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
YMMW. I've had CVGRES be no worse, and no better, than SLCRES most of the time. Sometimes just less experienced so I need to tell them the fare classes to look for, remind them to "end" the reservation (i.e. save it) before moving on to the next one, and otherwise tell them both what to do and what not to do in order to not mess things up.
Nov 25, 2014, 7:39 am
#22
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
Though I love the Chisholm folks, I have had great resolution on issues with CVGRES. A few weeks ago, I needed a change to an award seat to match a revenue fare for flights and cabin. The rep volunteered "why don't you do this ..." I said that I didn't know that was possible and she just said "We have lots of tricks!"
I can recognize the CVG accents. The one that would always throw me off was Montreal.
I can recognize the CVG accents. The one that would always throw me off was Montreal.
Nov 25, 2014, 8:57 am
#23
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YMMW. I've had CVGRES be no worse, and no better, than SLCRES most of the time. Sometimes just less experienced so I need to tell them the fare classes to look for, remind them to "end" the reservation (i.e. save it) before moving on to the next one, and otherwise tell them both what to do and what not to do in order to not mess things up.
Nov 25, 2014, 9:15 am
#24
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Nov 25, 2014, 9:18 am
#25
Join Date: Jan 2010
Location: MCO
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Posts: 1,254
SLCRES is usually great, but whenever I need a rule to bend I get at least two who say this:
https://www.youtube.com/watch?v=v9AHIwmH7AY
I have gotten Chisholm three times in the last 3 or 4 months, but never when I needed something difficult.
Funny thing is that the SLC folks think they get ALL of the DM calls - not true.
https://www.youtube.com/watch?v=v9AHIwmH7AY
I have gotten Chisholm three times in the last 3 or 4 months, but never when I needed something difficult.
Funny thing is that the SLC folks think they get ALL of the DM calls - not true.
Nov 25, 2014, 9:27 am
#26
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Nov 25, 2014, 10:20 am
#28
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,511
I have asked before and it seems that I always have gotten SLC.
Good info to know about CVG! ^^
Nov 25, 2014, 10:24 am
#29
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However I'm shocked that the SLC DM agents working from home aren't required to maintain a "sterile environment" while they're on duty or that the rule isn't enforced at SLC. Sometimes it's so bad that it can be difficult to hear what they're saying and of course it seems very unprofessional when the customer hears kids or dogs in the background.
Nov 25, 2014, 10:25 am
#30
Join Date: Sep 2012
Location: MSP
Programs: DL DM, PMNW 1MM, DL 1MM
Posts: 557
I have NEVER even thought of asking where the person on the other end is located. I call and get my stuff taken care off and a don't give a rats behind where they are.
I feel like some here are making this (and themselves) a bit more important than it really is and smells a bit like boasting to me ;-)
I feel like some here are making this (and themselves) a bit more important than it really is and smells a bit like boasting to me ;-)