Originally Posted by
RealHJ
YMMW. I've had CVGRES be no worse, and no better, than SLCRES most of the time. Sometimes just less experienced so I need to tell them the fare classes to look for, remind them to "end" the reservation (i.e. save it) before moving on to the next one, and otherwise tell them both what to do and what not to do in order to not mess things up.
Don't you think something is wrong here? The average even DM passenger doesn't know this stuff and shouldn't be expected to instruct a phone sales agent how to do their job. Plus it wastes a lot of your time if you must explain this to some employee who is presumably an elite agent.