Why is DL's HOU / IAH Service So Lacking?
#17
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
While they have certainly announced they would like a bigger presence at Love, they've only said they want to add service to their hubs that is currently not allowed under Wright, not to debate a term like 'big presence', but I wouldn't consider just hub service to be a 'big presence' at an airport, that's what any airport serving a metropolitan area its size would have (if not more).
#18
Original Poster
Join Date: Jul 2010
Programs: United Gold Elite, former multi-year Delta Plat, Hilton Diamond, Marriott Gold
Posts: 167
Basic misunderstanding of basic economics and the industry. With three legacy carriers left, there is zero incentive for DL to do much at IAH. Everyone, including DOJ, when DL/NW, UA/CO and now AA/US were approved.
Get used to fewer choices, radically higher prices and the notion that DL could care less if OP jumps ship to UA and even less if he jumps to WN (just can't seem to find the seat selection map on their website).
Get used to fewer choices, radically higher prices and the notion that DL could care less if OP jumps ship to UA and even less if he jumps to WN (just can't seem to find the seat selection map on their website).
You're probably right that DL is profitable now and simply doesn't care to try and gain even more market share. But as one who lives in the loop and works downtown, IAH is very inconvenient. The same is true of many Houstonians. There is a strong opportunity for a legacy at HOU (as I said, analogize it to DCA).
#19
Original Poster
Join Date: Jul 2010
Programs: United Gold Elite, former multi-year Delta Plat, Hilton Diamond, Marriott Gold
Posts: 167
I relocated from CVG to a better job in Houston. This thread is interesting because I'm thinking of doing a UA status match.
I wrote in to customer care on my relocation and said lack of LAX service would force me to do more business with UA. I got the standard nice response.
However, I sat next to a fleet captain the other day on west coast flight to ATL. He manages 80 pilots and we spoke a bit about this issue.
I said overall my last half-dozen years as a PM have been great, but I have two main gripes, which I'd appreciate him saying to the appropriate person---
1. IAH needs direct service to LAX. He was actually surprised that they did not have it.
I wrote in to customer care on my relocation and said lack of LAX service would force me to do more business with UA. I got the standard nice response.
However, I sat next to a fleet captain the other day on west coast flight to ATL. He manages 80 pilots and we spoke a bit about this issue.
I said overall my last half-dozen years as a PM have been great, but I have two main gripes, which I'd appreciate him saying to the appropriate person---
1. IAH needs direct service to LAX. He was actually surprised that they did not have it.
#20
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
I guess I'm foolish for thinking Delta would want to compete for corporate contracts including all the major energy companies and the subsidiary service companies not to mention private equity firms and the like (or medical contracts, for that matter, since Houston has the largest medical center in the world now). I would think there is a major competitive advantage DL would build were it to build up service some at HOU. DL has invested in focus cities in RDU and BNA (note, BNA has a lot of WN service, just like HOU). Yet the amount of business traffic available in those cities is smaller than Houston.
Chasing market share is a losing strategy in the airline industry.
#21
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
#22
Join Date: Jul 2010
Location: ATL
Programs: DL PM, Hertz PC, SPG Gold
Posts: 407
#23
Join Date: Feb 2006
Location: Verdi, NV, SFO & Olympic (aka Squaw )Valley.
Programs: Ikon Pass Full + AS Gold + Marriott Titanium + Hilton Gold. Recovering UA Plat. LT lounge AA+DL+UA
Posts: 3,823
As a DL SkyClub member I have never encountered any difficulty entering the amazing KL lounge at IAH---it really blows domestic SCs out of the water.
#24
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
But, KL lounge might not be much help when you are flying DL domestic out of Terminal A. How long does it talk to get from A to D via the train?
#25
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
#26
Join Date: Feb 2006
Location: MSN/HOU
Programs: DL Silver (0.239 MM), DL SkyClub Life, IHG Plat, Hilton Gold
Posts: 1,107
It's a pretty easy five minutes. The killer, though, is the odd hours that never really seem to match what KLM publishes on its own website. Especially when there's only one flight departing to AMS and it closes pretty early (3 PM, I think?)
#28
Join Date: Jul 2009
Location: Houston
Programs: DL DM/2MM, UA Gold/1MM, AS MVP 100K, BA Gold, TK Elite
Posts: 1,425
I can't see DL adding a new flight to SEA (more likely that AS adds a second) unless AS gets closer to AA. LAX seems more likely with a E170/175 like LGA.
#29
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Texas does not need DL, but enough of the DL strong holds do business in Texas to warrant the service. How many people from the Southeast, prefer and mainly fly DL, but choose CO/AA since DL does not have flights to Midland and decent service to ELP. Those two cities are booming with business flyers.
#30
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Texas does not need DL, but enough of the DL strong holds do business in Texas to warrant the service. How many people from the Southeast, prefer and mainly fly DL, but choose CO/AA since DL does not have flights to Midland and decent service to ELP. Those two cities are booming with business flyers.