2014 SkyMiles Program Changes
#616
Join Date: Jan 2013
Location: SEA
Programs: AS 75k
Posts: 922
And for what it's worth, 8 of the 20 formerly empty seats filled up at the diamond window.
In the microcosm of that flight, you are correct. However, they are looking to modify future behavior. When you are in the front of EC on a TCON watching a dude in BE having a delightful lunch followed by a lay-flat nap, Delta is betting that you will consider ponying up for the BE next time if you know in advance that you have ZERO chance of an upgrade. If you have a 50/50 chance of free upgrade you would be much less likely to purchase BE.
It makes more sense to have a "team" account that multiple people can access.
#617
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Did Dwayne join FT in October 2012 and make less than 30 posts? It looks to me like just a change of FT username, but it does seem more anonymous. I wonder whether DL is now going to use just one group account for a bunch of people. AFAIK other corporate representatives here on FT don't obviously do it that way, although we don't really know whether for example EF Voice is just one person.
#618
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
#619
Join Date: Jan 2010
Location: Boston, MA
Programs: DL Diamond, HHonors Diamond, National Executive Elite
Posts: 2,363
#620
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
I do know that as a reaction to the business environment I work in...changes need to be made throughout the year.
If I were to announce all changes 2 January...and in May needed to make a change to my business model that may impact revenue and/or profit...are you suggesting I wait an additional 7 months for the yearly announcement before I make the change?
Sorry...not going to happen. If it impacts my top or bottom line...I'm going to make the necessary changes when I determine that I need to make them.
Yep...I may lose some customers along the way...but if it's for the overall good of my company...the changes will be made when I see fit.
If I were to announce all changes 2 January...and in May needed to make a change to my business model that may impact revenue and/or profit...are you suggesting I wait an additional 7 months for the yearly announcement before I make the change?
Sorry...not going to happen. If it impacts my top or bottom line...I'm going to make the necessary changes when I determine that I need to make them.
Yep...I may lose some customers along the way...but if it's for the overall good of my company...the changes will be made when I see fit.
Unless you run an airline loyalty program, I rather doubt your experience is comparable to the continual series of changes to SkyMiles.
Compare the Delta program with the UA program. For the most part, UA announces a program and sticks with it for a year. Delta sends out changes whenever, such as the 72 hour award ticket rule. You just never know when the rules will change.
I will disconnect my AT&T service sometime in the next year, and one reason will be that I rarely get more than two bills for the same amount. They are constantly changing their silly @ss little surcharges, but I plan to cure that. I will convert everything to cable. I dislike the cable company almost as much as I dislike AT&T, but the cable company manages to stick with one annual price increase. (And they even claim to regret it. )
David
#622
Join Date: Feb 2007
Location: SEA
Programs: Delta TDK(or care)WIA, Hilton Diamond
Posts: 1,869
Normally, yes, but 442 on the 18th is a 763 with 26 seats - when I've looked at SEA-JFK it's mostly 752 with a 763 about 1 out of maybe 10 times. Not sure if it's a pattern or not.
And for what it's worth, 8 of the 20 formerly empty seats filled up at the diamond window.
And for what it's worth, 8 of the 20 formerly empty seats filled up at the diamond window.
I would love to ride that as 442; you can enjoy the plane so much more than I could on a redeye. I had to sleep so I couldn't watch one of the huge huge selection of movies they had, and they only had the burger (great, but I had already had a meal so ate only half of it).
#623
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
#624
Join Date: Dec 2002
Location: Meechigan
Posts: 1,006
But there is downside for DL stockholders, I'm going to stop allowing my team buy MBY fares overseas. The PMs and lower in the group don't have a shot, and the DMs can now book cheapo econ fares (and cross their fingers). I like the change, it will save my company $.
#625
Join Date: May 2008
Location: New York, NY
Programs: Delta Diamond, Hyatt Diamond, SPG Gold, Hertz Prez; Former UA GS
Posts: 313
JFK-SFO/LAX - ouch. And PM is really screwed.
What a deal breaker.
I used to really enjoy flying JFK-SFO because frequently/occasionally you were upgraded. I guess those days are over.
What's really screwy is that PMs have no instrument (other than miles with super high fares) to upgrade. Getting rid complementary upgrades makes sense on a BE route, but to not even offer the instruments for PM is really low.
I'm also baffled that Regionals won't work on these domestic trans con routes. This makes United's JFK-SFO look good. And THAT is really sad.
Ultimately this means few leisure trips out to SF. And for work travel, it makes much more sense to consider other carriers.
I used to really enjoy flying JFK-SFO because frequently/occasionally you were upgraded. I guess those days are over.
What's really screwy is that PMs have no instrument (other than miles with super high fares) to upgrade. Getting rid complementary upgrades makes sense on a BE route, but to not even offer the instruments for PM is really low.
I'm also baffled that Regionals won't work on these domestic trans con routes. This makes United's JFK-SFO look good. And THAT is really sad.
Ultimately this means few leisure trips out to SF. And for work travel, it makes much more sense to consider other carriers.
#626
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 968
I will say though that the UG with miles has the same fare restriction that the international SWU's had, M+ fares.
Seems Delta wants only DM's on their flights.
#627
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
How would you like to be a GM making regular JFK to LAX trips, who just bought enough MQMs to grab PM status in hopes of improving his UG percentages?
Just like the folks who grabbed the advanced purchase SkyClub discount last year, just before the beverage downgrades.
To paraphrase Wimpy "I will gladly downgrade on Tuesday a benefit you paid for today..."
Back for more popcorn and beer... have already put on 3 pounds due to this thread.
Last edited by StayingHomeIsBetter; Dec 14, 2013 at 5:23 pm
#628
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
#629
Join Date: Sep 2001
Location: Woodstock, GA USA
Programs: Marriott Lifetime Titanium, Delta DM & 1MM, Hertz and Avis President's Circle
Posts: 906
I like the west coast to Hawaii upgrades. Its kind of stupid to exclude the direct flights out of Atlanta, though. I just completed ATL-LAX-OGG last week and got upgraded on the ATL-LAX legs both ways. I noticed the $225 first class standby upgrades on LAX-OGG didn't get many takers. I deliberately chose that routing to give me a chance at the transcon upgrade.
Regarding the JFK upgrades: Delta adds some additional food and a better blanket and pillow to justify taking away upgrades? Not much of a deal, especially for day trips. Not that the Westin blanket and pillow are bad. I had the same service on CDG-ATL recently and thought it was better than AF on a 777. But how is that something special on a 5 hour transcon flight?
Regarding the JFK upgrades: Delta adds some additional food and a better blanket and pillow to justify taking away upgrades? Not much of a deal, especially for day trips. Not that the Westin blanket and pillow are bad. I had the same service on CDG-ATL recently and thought it was better than AF on a 777. But how is that something special on a 5 hour transcon flight?