2014 SkyMiles Program Changes
#241

Join Date: Dec 2012
Location: KANSAS CITY
Programs: DL DM, MARRIOTT AMBASSADOR LIFETIME TITANIUM
Posts: 453
Wow, this is a HUGE improvement to being a Diamond. Two years ago I moved almost completely to UA, mostly because of their much better SWU policy. There are other reasons why I thought UA was right for me -- and it has been -- but this, for me, is a game changer. I'll have to re-analyze this in the next few weeks. Who knows, I might move back to Delta.
#242
Join Date: Dec 2005
Location: Likely being followed...
Programs: DYKWIA Extraordinaire. TrollSlayer Mega Diamond. [insert esoteric sounding status level(s) here]
Posts: 5,237
Honestly, I think DL may have gone too far in the opposite direction here in allowing all but E fares. I'm worried about a lot of cheap tickets chasing very little upgrade inventory, so that one will be able to confirm the upgrade at purchase only 330 days out. I've been using SWUs and I'm not willing to do the lottery over whether I'll be sitting in BE or coach for long international flights. As always, it all depends on the inventory that DL makes available, which we aren't able to see......
Last edited by Vuelos; Dec 10, 2013 at 7:38 pm
#243




Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
I don't understand why the PM's are complaining. It's not like UA/AA gives anything better to a 75k flyer......
I think that this is obviously a positive, assuming that there is indeed consistent availability for the upgrades. JFK makes no sense...but if one wants the upgrade, just connect in ATL. WFBF if you don't want to connect.
I always never understood why people were so loyal to DL that they would go buy an M fare just to use a SWU. This makes it actually reasonable sensible to remain loyal to DL.
I think that this is obviously a positive, assuming that there is indeed consistent availability for the upgrades. JFK makes no sense...but if one wants the upgrade, just connect in ATL. WFBF if you don't want to connect.
I always never understood why people were so loyal to DL that they would go buy an M fare just to use a SWU. This makes it actually reasonable sensible to remain loyal to DL.
#244
Join Date: Jul 2010
Programs: AA, DL, SPG, Hyatt
Posts: 313
#245
Join Date: Jan 2010
Location: ANC
Programs: AS G75K; Hilton Diamond
Posts: 93
So, my questions:
1. As a PM I can select the "old" SWU's prior to February 2014 and use them on JFK-LAX/SFO/SEA upgrades on K+ fare (under existing rules)?
2. If I select regional upgrades and assuming your upgrade does not clear at the gate do they get re-deposited?
1. As a PM I can select the "old" SWU's prior to February 2014 and use them on JFK-LAX/SFO/SEA upgrades on K+ fare (under existing rules)?
2. If I select regional upgrades and assuming your upgrade does not clear at the gate do they get re-deposited?
#246


Join Date: Jan 2008
Location: LAS
Programs: DL PM, UA PS, Hyatt Globalist, Marriott Titanium
Posts: 4,906
#247
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,687
because no international SWUs are a huge devaluation for many of us. I honestly don't care if I miss the upgrade on a 2hr domestic flight, but I want to be able to use upgrade certs internationally, even if it means on an B or M fare.
#248


Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,315
As a HNL based GM who never flies Lower 48 transcons these changes seem like a plus for me. Although I wonder if GMs will ever actually get upgraded on the Hawaii-West Coast routes. I don't think there was ever any realistic chance for HNL-ATL to be included in complimentary upgrades, and even if it was no one other than some DMs would ever actually get upgraded. Too bad they continue to treat HNL-ATL as international for upgrade purposes but domestic for (lack of) meals purposes.
This does end my consideration of doing a status match to AS for 2014.
This does end my consideration of doing a status match to AS for 2014.
Mileage upgrades on international itineraries including Mexico, Caribbean, Bermuda and Hawaii are eligible on Y, B, M.
#249




Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,358
B6 EMS, B6 Mint, and VX DoD upgrades are way more appealing. Or maybe even AA but let's see what happens there.
#250




Join Date: Dec 2006
Programs: DL DM360, Aeroplan SE
Posts: 41
Extremely disappointed PM
I really don't get this move from the PM side - HUGE blow which really only affects the highest of HVC's, effectively those who DL should be looking to please.
The new PM Regional Upgrades are a plus for anyone who bought sub-K fares domestically, which I would imagine is the majority of PMs (those who previously had no use for SWUs) who can now get a confirmed upgrade ahead of DMs on hard-to-get flights, say ATL-SFO. Not sure what this accomplishes for DL, other than pissing off DMs, and especially considering their new push to recognize spending - seems pretty counter-intuitive to reward flyers in low fare classes.
Clearly a minus for the few who were prepared to shell out for Y/B/M internationally (high margin leisure flyers who can get a last minute shot at business class usually for more than a Z fare would have cost in advance thanks to the certificate - this is by experience and would not have otherwise flown DL) OR those who specifically shell out extra for the same seat to buy up to K domestically on hard-to-upgrade flights specifically to trump DMs on a few rare occasions per year with the certificates (read JFK-SFO/LAX/SEA)...
With about 80% of my travel for business (all paid J/F and mostly full fare) having clocked in $38k in MQD this year (would be nearly $50k if we counted an Alitalia ticket) this is a huge disappointment. I'm not going to threaten leaving DL as a result as I have to admit I recognize the efforts over the past couple of years and must say that the hard and soft products are now far and away above the other options (AA/UA, even some European carriers like BA/VS/LH/AZ/LX...). HOWEVER, this WILL impact my DL spending very directly. DL will still get my business trips, but on a leisure trip to the west coast or Europe when it comes out of my pocket, I'll have no problem considering Jetblue's new Mint service for JFK-SFO to the extent they'll surely under-price businesselite at $4k on this route (lost K+ fare for DL), would buy the lowest business class ticket on another airline internationally (lost Y/B/M fare for DL) or would simply buy the lowest economy ticket (difference between V and K+) and confirm a new Regional Upgrade with a connection thru SLC or ATL rather than paying more for a direct flight as I do now to have a shot at the SWU waitlist. DL can therefore have the pleasure of flying a non-rev in the otherwise empty businesselite seat, and lose a bunch of goodwill from my side...
In terms of competitiveness though with other airline programs while I understand the decision to cut complimentary unlimited upgrades on JFK-SFO/LAX/SEA (though have always admired DL for giving a seat domestically when it's available to its best customers...) they are now significantly below market on the inability to at least use an earned regional upgrade instrument on these flights. Again, for me personally, I'd love to see the ability to continue upgrading on JFK-SFO with the new Regional certificates as currently possible with SWUs even if it's only on higher fare classes like K+ so PMs can at least retain the benefit to have SOME way to fly upfront a few times per year on leisure when they clearly are not shelling out the insane biz fares which never get discounted (I did note the fare over the holidays for JFK-SFO is 2x JFK-LHR). Would be a good compromise which i don't think would cost anything extra from DL (again, at least on my end it would retain the K fare rather than me flying V with a connex or on another airline)...
The new PM Regional Upgrades are a plus for anyone who bought sub-K fares domestically, which I would imagine is the majority of PMs (those who previously had no use for SWUs) who can now get a confirmed upgrade ahead of DMs on hard-to-get flights, say ATL-SFO. Not sure what this accomplishes for DL, other than pissing off DMs, and especially considering their new push to recognize spending - seems pretty counter-intuitive to reward flyers in low fare classes.
Clearly a minus for the few who were prepared to shell out for Y/B/M internationally (high margin leisure flyers who can get a last minute shot at business class usually for more than a Z fare would have cost in advance thanks to the certificate - this is by experience and would not have otherwise flown DL) OR those who specifically shell out extra for the same seat to buy up to K domestically on hard-to-upgrade flights specifically to trump DMs on a few rare occasions per year with the certificates (read JFK-SFO/LAX/SEA)...
With about 80% of my travel for business (all paid J/F and mostly full fare) having clocked in $38k in MQD this year (would be nearly $50k if we counted an Alitalia ticket) this is a huge disappointment. I'm not going to threaten leaving DL as a result as I have to admit I recognize the efforts over the past couple of years and must say that the hard and soft products are now far and away above the other options (AA/UA, even some European carriers like BA/VS/LH/AZ/LX...). HOWEVER, this WILL impact my DL spending very directly. DL will still get my business trips, but on a leisure trip to the west coast or Europe when it comes out of my pocket, I'll have no problem considering Jetblue's new Mint service for JFK-SFO to the extent they'll surely under-price businesselite at $4k on this route (lost K+ fare for DL), would buy the lowest business class ticket on another airline internationally (lost Y/B/M fare for DL) or would simply buy the lowest economy ticket (difference between V and K+) and confirm a new Regional Upgrade with a connection thru SLC or ATL rather than paying more for a direct flight as I do now to have a shot at the SWU waitlist. DL can therefore have the pleasure of flying a non-rev in the otherwise empty businesselite seat, and lose a bunch of goodwill from my side...
In terms of competitiveness though with other airline programs while I understand the decision to cut complimentary unlimited upgrades on JFK-SFO/LAX/SEA (though have always admired DL for giving a seat domestically when it's available to its best customers...) they are now significantly below market on the inability to at least use an earned regional upgrade instrument on these flights. Again, for me personally, I'd love to see the ability to continue upgrading on JFK-SFO with the new Regional certificates as currently possible with SWUs even if it's only on higher fare classes like K+ so PMs can at least retain the benefit to have SOME way to fly upfront a few times per year on leisure when they clearly are not shelling out the insane biz fares which never get discounted (I did note the fare over the holidays for JFK-SFO is 2x JFK-LHR). Would be a good compromise which i don't think would cost anything extra from DL (again, at least on my end it would retain the K fare rather than me flying V with a connex or on another airline)...
#251




Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,437
I'm also not sure what to make of that note...
https://www.delta.com/content/www/en...tificates.html
#252
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Disagree that B6 EMS is "way more appealing." I don't believe there is any way to upgrade into B6 Mint, so not sure what that has to do with anything. And VX is still flying?
Glad to see that the DL board has managed to complain about what is, frankly, an overall positive change.
Glad to see that the DL board has managed to complain about what is, frankly, an overall positive change.
#253
Join Date: Jul 2012
Programs: DL- Diamond Starwood- Gold Hilton- Gold
Posts: 4
As a Diamond out of NYC who takes 20+ transcons a year, this is a big devaluation. Using 4 "global" upgrades would last me 3 weeks and the only other way to upgrade would to still be subject to K class+ and burn 50k miles for a roundtrip if the inventory even exists.
Positives are using global upgrades for my long-haul vacations but with no transparency and inventory that will most likely be lacking, it nets out at a loss.
I took two transcons in the last 2 weeks and was upgrade on all legs. What I found really odd was that my JFK-LAX free upgrades cleared a few days prior to flight on an V fare, that has never happened before.
The good news is that not requiring a fare class for international upgrades might keep other airlines like AA competitive in the same department since there is speculation that with the merger they will require one in the future. I'd do a status match with AA with upcoming flights to China, Australia etc expect there are a lot of unknowns.
Positives are using global upgrades for my long-haul vacations but with no transparency and inventory that will most likely be lacking, it nets out at a loss.
I took two transcons in the last 2 weeks and was upgrade on all legs. What I found really odd was that my JFK-LAX free upgrades cleared a few days prior to flight on an V fare, that has never happened before.
The good news is that not requiring a fare class for international upgrades might keep other airlines like AA competitive in the same department since there is speculation that with the merger they will require one in the future. I'd do a status match with AA with upcoming flights to China, Australia etc expect there are a lot of unknowns.
#255
Join Date: Jul 2013
Location: San Francisco
Programs: Delta Diamond, Hilton Diamond, Avis Wizard, SPG Platinum
Posts: 8
Dwayne...I am Diamond and the bulk of my travel is SFO-JFK. I will blow through those 4 global upgrades in one month. Nice to offer comps to Hawaii, but I don't go there for business...only for leisure once or twice a year! The point of looking forward to the comp upgrades for transcon is to be able to WORK, or at least it is in my case. The premium in-flight dining "experience" while nice, is secondary to me. If we can't use regional upgrades on these transcon routes, yet as a Diamond we would still enjoy comp upgrades on other routes most of the time, what would be the point of selecting regional upgrades over global then? Or am I missing something...RW
Last edited by robwear; Dec 10, 2013 at 9:51 pm

