can't assign "certain" seats for 24hrs after booking by 3rd party
Nov 14, 2013, 8:17 am
#1
Original Poster
Join Date: Aug 2004
Programs: DL PM, PLAT MARRIOTT, GOLD *WOOD, EXEC ELITE NATIONAL, 5* Hertz
Posts: 88
can't assign "certain" seats for 24hrs after booking by 3rd party
My corporate travel agent booked me onto DL flights. Never had an issue to go to delta.com and select seats that I like immediately after booking. But now I get this really uncool pop-up during the seat selection:
UNABLE TO ASSIGN SEATS
Your ticket was booked through a travel agency or online booking source, and certain seats are not immediately available for assignment. Seat selection generally becomes available 24 hours after booking
Is this new? Is this a new undocumented Medallion benefits?
Cheers!
UNABLE TO ASSIGN SEATS
Your ticket was booked through a travel agency or online booking source, and certain seats are not immediately available for assignment. Seat selection generally becomes available 24 hours after booking
Is this new? Is this a new undocumented Medallion benefits?
Cheers!
Nov 14, 2013, 8:47 am
#2
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
It sometimes takes up to 24 hours for a reservation to be "ticketed." This is travel industry jargon for the time it takes the airline to actually process a ticket and confirm a seat for the reservation your agent booked. This is very common with third parties.
I've also had it happen where you can book a regular seat, but it won't allow you to book preferred or econ. comfort seats until your reservation is "ticketed."
I've also had it happen where you can book a regular seat, but it won't allow you to book preferred or econ. comfort seats until your reservation is "ticketed."
Nov 14, 2013, 9:01 am
#3
Suspended
Join Date: Sep 2012
Programs: DL FO/KM, AA PLT
Posts: 2,594
My corporate travel agent booked me onto DL flights. Never had an issue to go to delta.com and select seats that I like immediately after booking. But now I get this really uncool pop-up during the seat selection:
UNABLE TO ASSIGN SEATS
Your ticket was booked through a travel agency or online booking source, and certain seats are not immediately available for assignment. Seat selection generally becomes available 24 hours after booking
Is this new? Is this a new undocumented Medallion benefits?
Cheers!
UNABLE TO ASSIGN SEATS
Your ticket was booked through a travel agency or online booking source, and certain seats are not immediately available for assignment. Seat selection generally becomes available 24 hours after booking
Is this new? Is this a new undocumented Medallion benefits?
Cheers!
Nov 14, 2013, 10:46 am
#4
Original Poster
Join Date: Aug 2004
Programs: DL PM, PLAT MARRIOTT, GOLD *WOOD, EXEC ELITE NATIONAL, 5* Hertz
Posts: 88
As noted above, this is common with some 3rd party sites. For example, government reservations are booked through the Defense Travel System, and aren't ticketed until 3 business days before the trip begins. Since the trip is not ticketed, you can't select "Preferred" or "EC" seats online (HINT: you can, for now, at least select "Preferred" seats through the DL Mobile App - EC seats still come up blocked). Once the flight is ticketed, you can select any seat you're entitled to - Preferred or EC.
Nov 14, 2013, 12:09 pm
#5
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Interestingly enough, after 10 years of constantly booking travel through the same corp travel agent this is the first time I experience this problem. I usually just go to delta.com as soon as I get booking confirmation email and voila! Some policy change probably took effect recently that introduced this delay...
David
Nov 14, 2013, 12:11 pm
#6
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
Sep 12, 2014, 7:01 am
#8
Join Date: Mar 2008
Location: BNA
Programs: Delta Silver (former GM, fighting way back), Paid Delta SC Member, Hertz Gold, Gold HHonors
Posts: 214
We use Concur as well and I can go to delta.com and make seat changes even while the reservation is going through ticketing. Did this just yesterday and my seat selections held.
Sep 12, 2014, 8:10 am
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
You also can't be upgraded until the ticket has been issued.