Apr 30, 2014, 10:12 am
Last edit by: Canarsie
Trip Report posted by FlyerTalk member ND76
Trip Report posted by FlyerTalk member emancj — and it includes a photograph
Trip Report posted by FlyerTalk member tvnwz
Trip Report posted by FlyerTalk member 355F1
Trip Report posted by FlyerTalk member emancj — and it includes a photograph
Trip Report posted by FlyerTalk member tvnwz
Trip Report posted by FlyerTalk member 355F1
Delta New 737-900ER Interior
Nov 5, 2013, 6:57 pm
#91
Join Date: Aug 2012
Location: DTW / FNT
Programs: The Dastardly Quintet.
Posts: 582
I got through to a front-line CSR, who understood the issue completely. However, because of the newness and rarity of the issue, she was not empowered to correct it herself. She immediately escalated my call to special services, where the CSR was able to put us on the non-stop to SFO. Because we were originally routed through LAX, this required yet another level of supervisor approval, but it was taken care of within 10 mins of placing the call. AMAZING CS!
DL really does have the BEST CS of all the domestics I've flown. Their employees make it really easy to forgive some of the "enhancements". ..not all the "enhancements", but some.
The bad news is, I will not be giving a report on the new bird.
The other bad news is, we have NO chance at an upgrade on the 320. Only 3 seats left; GF has no status, and based on the seat map, lots of Medallions on the new flight. Darn! <kicks foot at imaginary stone> Ah, well. I'll take the NS over the slight chance of UG on the bigger plane.
Last edited by NapaPatTours; Nov 5, 2013 at 7:14 pm Reason: added more "bad news" ;)
Nov 5, 2013, 6:57 pm
#92
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by NotHamSarnie
The blasting of commercials is the thing that will drive me away for good. They've added one extra commercial to the set after take-off (or on taxi), increased the volume from irritating to intolerable, and then on my most recent flight, they blasted another one just before landing.
Do AA or UA blast commercials into the cabin? I haven't taken their big birds recently, just RJs. I need to find an international J carrier that doesn't bring me out in hives with this abomination.
I've gone from liking to hating Delta in the last year or so.
Really? A few minutes of commercials bother you that much? If they're really loud, that's one thing. And I'm sure Chris wants to know that. But let's save the outrage for real indignations. At worst, the commercials are a minor annoyance.
Originally Posted by NotHamSarnie
The blasting of commercials is the thing that will drive me away for good. They've added one extra commercial to the set after take-off (or on taxi), increased the volume from irritating to intolerable, and then on my most recent flight, they blasted another one just before landing.
Do AA or UA blast commercials into the cabin? I haven't taken their big birds recently, just RJs. I need to find an international J carrier that doesn't bring me out in hives with this abomination.
I've gone from liking to hating Delta in the last year or so.
Really? A few minutes of commercials bother you that much? If they're really loud, that's one thing. And I'm sure Chris wants to know that. But let's save the outrage for real indignations. At worst, the commercials are a minor annoyance.
Nov 5, 2013, 7:04 pm
#94
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
Precisely why I'm thankful that most of the flights to/from AUS are on MD, CR9 and (until the mods) 757s. Not a fan of those airbii...
Nov 5, 2013, 7:05 pm
#95
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
I don't really care about anything else (except perfume) but I don't minimize other people's annoyance at other things. I'm a very easy flyer with respect to other people and what the FAs do and don't do. But the commercials make me homicidal (really, I want to rip every seat out of the plane when they start). I don't watch commercials at home, ever. So there is the noise pollution aspect. Then there is the aspect of paying thousands of dollars to sit in BE and still be subjected to LCC-type bottom-line shilling by DL.
Shareholders are not the only stakeholders. Customers are stakeholders too. Treating us like some kind of endless well, or ham sandwich, is a disgrace.
Nov 5, 2013, 8:01 pm
#96
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Off topic, but on the comments about commercials I was getting those while in BE a few weeks ago coming back from NRT. When I would navigate through the movie list and flight map, every now and then a commercial window would pop up with no way to skip or close it. Extremely annoying.
Regarding the 757 mods, I wonder if the mid cabin lav and galley are being removed in order to squeeze in a few more rows of Y and get the sandwich count up to 199.
Regarding the 757 mods, I wonder if the mid cabin lav and galley are being removed in order to squeeze in a few more rows of Y and get the sandwich count up to 199.
Nov 5, 2013, 8:04 pm
#97
Join Date: Oct 2012
Location: Western NY
Programs: DL PM
Posts: 480
Are the ads via headphone or speaker? One of my biggest pet peeves on B6 was that the ad volume completely overrode the volume setting you had on the headsets - I had ringing in my ears a few times from how loud it was via my headphones.
I second that adding additional ads when you already pay for a ticket is very annoying; but it's a major $$$ maker for the company (be it Delta or the movie theaters).
I second that adding additional ads when you already pay for a ticket is very annoying; but it's a major $$$ maker for the company (be it Delta or the movie theaters).
Nov 5, 2013, 8:26 pm
#98
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
Are the ads via headphone or speaker? One of my biggest pet peeves on B6 was that the ad volume completely overrode the volume setting you had on the headsets - I had ringing in my ears a few times from how loud it was via my headphones.
I second that adding additional ads when you already pay for a ticket is very annoying; but it's a major $$$ maker for the company (be it Delta or the movie theaters).
I second that adding additional ads when you already pay for a ticket is very annoying; but it's a major $$$ maker for the company (be it Delta or the movie theaters).
I don't give a toss about DL making money above what I'm giving them. I don't give them permission to assault my eardrums. I pay them to transport me from A to B. In the case of movie theaters, I don't bother showing up until 20 minutes after the program starts so that I can avoid it. No such luck with flights. I'm willing and able to pay not to hear this crap but I have no option, no matter how much my ticket costs.
I wish I could stop flying altogether, and this comes from someone who loves flying and even the experience of airports, taxiing, looking at planes, flights taking off, ground operations. You're right this is off-topic, but reading about the experience FTers are having with the discomfort on the latest 737 rekits is all in the same vein of squeezing us for everything they can.
Nov 5, 2013, 8:36 pm
#99
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
The news about the 757s going to 20F and 199 total is pretty disappointing. These currently are my favorite aircraft in the domestic fleet however with these upcoming "enhancements" they sound as though they will be just as unpleasant as the 737 fleet. 
Nov 5, 2013, 8:48 pm
#100
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Off topic, but on the comments about commercials I was getting those while in BE a few weeks ago coming back from NRT. When I would navigate through the movie list and flight map, every now and then a commercial window would pop up with no way to skip or close it. Extremely annoying.
Regarding the 757 mods, I wonder if the mid cabin lav and galley are being removed in order to squeeze in a few more rows of Y and get the sandwich count up to 199.
Regarding the 757 mods, I wonder if the mid cabin lav and galley are being removed in order to squeeze in a few more rows of Y and get the sandwich count up to 199.
Nov 5, 2013, 9:37 pm
#101
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Chris all-but-confirmed upthread that the 320s would be going back to 16F. So, as Delta giveth, Delta taketh away.
Nov 5, 2013, 9:38 pm
#102
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
Nov 5, 2013, 10:06 pm
#103
Join Date: Jul 2013
Programs: DL PM
Posts: 63
I sent in a report of my experience with the system on the 739 and got a personal reply within 10 minutes. Asked for my seat and flight details and promised to pass along to the right teams.
Regardless of whether it makes an impact, and if they hear enough about the ads maybe it will, this was great CS and made me feel like they were at least listening.
Nov 5, 2013, 11:56 pm
#104
Join Date: Aug 2011
Location: NYC and LAX
Programs: Fly paid F/J. DL 2MM+.
Posts: 109
It's "Panasonic's latest generation"... it... does... NOT... matter!! Your customers can't see it. It is NOT a good experience for the customer. Your comment is just DUMB and is insulting to the very people who provide revenue to the company that ultimately provides you a paycheck... i.e., YOUR CUSTOMERS!! They can't see the darn monitor!!
And just what are the "seat certification requirements"? Could it be perhaps that the pitch be greater than the tight 37" Delta offers in its "premium" cabin? And while we're on the topic of domestic first class pitch, 37" is the lowest in the market. Less than US Airways. Congratulations Delta, you won the race to the bottom!
I realize you are just the messenger. However Delta has proven once again it does not know jack s#!+ about how to attract high value customers.
I was a loyal Delta flyer for years. I firmly believe Delta's competitive advantage is its best-in-the-industry, outstanding front line workers. However the amateur product offering (ground, inflight, loyalty), cafeteria style Sky Clubs and horrendous IT drove me away. Richard Anderson's talent appears to be better suited for building mobile home parks, not running a "beeg glo bull ayer lion."
Last edited by KeepDeltaMyDelta; Nov 6, 2013 at 12:09 am
Nov 6, 2013, 12:04 am
#105
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by Chris_DeltaCustExp
The screens do not tilt and cannot due to seat certification requirements, however these are Panasonic's latest generation Eco monitors which offer a 60 degree viewing angle.
We don't care. Extremely poor execution on the whole cabin.
It's "Panasonic's latest generation"... it... does... NOT... matter!! Your customers can't see it. It is NOT a good experience for the customer. Your comment is just DUMB and is insulting to the very people who provide revenue to the company that ultimately provides you a paycheck... i.e., YOUR CUSTOMERS!! They can't see the darn monitor!!
And just what are the "seat certification requirements"? Could it be perhaps that the pitch be greater than the tight 37" Delta offers in its "premium" cabin? And while we're on the topic of domestic first class pitch, 37" is the lowest in the market. Less than US Airways. Congratulations Delta, you won the race to the bottom!
I realize you are just the messenger. However Delta has proven once again it does not know jack s!+ about how to attract high value customers.
I was a loyal Delta flyer for years. I firmly believe Delta's competitive advantage is its best-in-the-industry, outstanding front line workers. However the amateur product offering (ground, inflight, loyalty), cafeteria style Sky Clubs and horrendous IT drove me away. Richard Anderson's talent appears to be better suited for building mobile home parks, not running a "beeg glo bull ayer lion."
Originally Posted by Chris_DeltaCustExp
The screens do not tilt and cannot due to seat certification requirements, however these are Panasonic's latest generation Eco monitors which offer a 60 degree viewing angle.
We don't care. Extremely poor execution on the whole cabin.
It's "Panasonic's latest generation"... it... does... NOT... matter!! Your customers can't see it. It is NOT a good experience for the customer. Your comment is just DUMB and is insulting to the very people who provide revenue to the company that ultimately provides you a paycheck... i.e., YOUR CUSTOMERS!! They can't see the darn monitor!!
And just what are the "seat certification requirements"? Could it be perhaps that the pitch be greater than the tight 37" Delta offers in its "premium" cabin? And while we're on the topic of domestic first class pitch, 37" is the lowest in the market. Less than US Airways. Congratulations Delta, you won the race to the bottom!
I realize you are just the messenger. However Delta has proven once again it does not know jack s!+ about how to attract high value customers.
I was a loyal Delta flyer for years. I firmly believe Delta's competitive advantage is its best-in-the-industry, outstanding front line workers. However the amateur product offering (ground, inflight, loyalty), cafeteria style Sky Clubs and horrendous IT drove me away. Richard Anderson's talent appears to be better suited for building mobile home parks, not running a "beeg glo bull ayer lion."