MSP Checkpoint 4 Changes
Oct 7, 2013 | 1:38 pm
#16
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Bonvoy Platinum, Emerald Club Executive Elite
Posts: 2,414
I usually just see one who directs people into the SkyPriority and PreCheck lines and also monitors access to the SkyPriority check in area, although sometimes I notice two agents standing together around the entrance to both area. I suspect that staffing could depend on time of day, day of week, and whether someone is taking a break.
Kind of embarrassing, actually.
Oct 7, 2013 | 1:42 pm
#17
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I'm sure you're right. And Saturday was a mess of lines, including SkyPriority, so I imagine DL was trying to keep the Sky Priority services from being overwhelmed with regular passengers. The line to drop a bag as a Sky Priority member was quite lengthy so lengthy they were repeatedly paging Red Coats to the counter to help clear the backlog.
Kind of embarrassing, actually.
Kind of embarrassing, actually.
Oct 7, 2013 | 2:38 pm
#18
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Bonvoy Platinum, Emerald Club Executive Elite
Posts: 2,414
This was the first time I'd used the Sky Priority line since hitting GM back in September, but all the other times through the terminal I didn't remember seeing a line. It was past the kiosks and around the ropes back to where the Pre/SP security entrance is.
Oct 7, 2013 | 2:41 pm
#19
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
This sounds like the day the PMNW computer network crashed and agents were checking bags with hand written tags for those who had already printed their boarding passes. That was a mess with long lines for elite and premium cabin passengers.