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Old Oct 2, 2013 | 10:07 pm
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Originally Posted by SamOF
Quote:





Originally Posted by dean1121


I did state my desire for unlimited UG's to be K+ only




As a Diamond why would you care? No lower medallion on anything less than a K fare will ever be above you on an UG list, and if you want to buy K fares to feel better about your upgrade, you can. Am I missing something?
For some people having something isn't nearly as satisfying unless they can also deny it to others and lord that fact over the denied. Certainly you know the posters of whom I speak?
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Old Oct 2, 2013 | 10:21 pm
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Old Oct 2, 2013 | 11:13 pm
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Originally Posted by dean1121
Speaking to a regular FA I see and she mentioned some changes are coming next Spring "for a better first class experience"

She wouldn't say too much and I didn't dig but I did state my desire for unlimited UG's to be K+ only and she smiled.

MQD and potential K+ only UG's. Times are a changing, for the better IMHO.
I actually heard rumors of this as well. As a Double Diamond DYKWIA who mostly flies on YBM fares I would like this so I could make myself feel better and more elite by watching the other Diamond kettle walk to the back for their ham sandwich.
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Old Oct 2, 2013 | 11:31 pm
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Originally Posted by dean1121
Speaking to a regular FA I see and she mentioned some changes are coming next Spring "for a better first class experience"

She wouldn't say too much and I didn't dig but I did state my desire for unlimited UG's to be K+ only and she smiled.

MQD and potential K+ only UG's. Times are a changing, for the better IMHO.
If they limited upgrades to K+, I'm finding another airline to fly. They already have the upgrade system favor flyers in higher classes by ordering the upgrade list in order of class after status (which is fair). I could see DL going with a combination of fare+status and having a score for the combination so a GM buying a B fare has priority over a PM on a V fare. But, to limit it to K+ would reward poor planning instead of those who can book a fair amount of time in advance.

I would think that a better first class experience would mean more edible food and better drinks for those who partake.
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Old Oct 2, 2013 | 11:45 pm
  #20  
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Originally Posted by SJC ORD LDR
I could see DL going with a combination of fare+status and having a score for the combination so a GM buying a B fare has priority over a PM on a V fare. But, to limit it to K+ would reward poor planning instead of those who can book a fair amount of time in advance.
For better or worse, DL doesn't want to reward those who can book in advance, nor does it really care about how many other times you've already flown DL this year. I can easily see them either expanding the fare classes for higher upgrade priority beyond just Y, similar to what UA did, or finding some other way of significantly prioritizing fare class/ticket value over status. I don't think they'll eliminate upgrades for certain fare classes, as it's a great marketing ploy to offer "unlimited complimentary Medallion upgrades" to even your lowliest elites... kind of like how with the Amex, you get "Zone 1" boarding even though Zone 1 is the fourth group of pax to board the plane.
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Old Oct 2, 2013 | 11:58 pm
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Originally Posted by javabytes
For better or worse, DL doesn't want to reward those who can book in advance, nor does it really care about how many other times you've already flown DL this year. I can easily see them either expanding the fare classes for higher upgrade priority beyond just Y, similar to what UA did, or finding some other way of significantly prioritizing fare class/ticket value over status. I don't think they'll eliminate upgrades for certain fare classes, as it's a great marketing ploy to offer "unlimited complimentary Medallion upgrades" to even your lowliest elites... kind of like how with the Amex, you get "Zone 1" boarding even though Zone 1 is the fourth group of pax to board the plane.
Booking in advance gives DL the money in advance and a better chance of having to change the fare, so there are some gains in revenue.

But, I think you're right, they can add B fares to instant upgrades like UA or come up with a way of coming up with a priority based on $$ and status combined as opposed to looking at status first and then fare and then time of booking.
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Old Oct 3, 2013 | 12:01 am
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Originally Posted by deltadiva
I have a good friend who is a long term (30+ years) FA on NW/DL and I'd be surprised if she knew what kind of airplane she was on
Then she's not a very good FA. FAs and pilots know more than people think. A pilot told me about the SEA-HKG route more than a year in advance and a SC agent told me about it a month in advance. Things leak, especially internally.
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Old Oct 3, 2013 | 12:03 am
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Old Oct 3, 2013 | 3:44 am
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Originally Posted by dean1121
Speaking to a regular FA I see and she mentioned some changes are coming next Spring "for a better first class experience"
Not quite sure how you get from "a better first class experience" to requiring K+ to upgrade. A bit illogical to me.

What she said would point to a better product, which would be a good thing. I don't think the FAs would interpret a stricter upgrade policy as a "better first class experience."

Having said that, things were much better when K+ was required. The other part of the policy then was that the upgrade could be locked in at the time of booking for Platinum members. Delta got a revenue premium and the Platinum flyer had some degree of upgrade certainty when selecting flights.

All Delta needed to do to soften that policy and compete with other carriers, without giving away the store, was to allow upgrades at the gate from any fare but not allow any from fares less than K in advance. Instead, for those who weren't around then, they tried to require an upgrade instrument from everyone for any upgrade (i.e., 800 mile segment upgrades IIRC), and when that system was obviously going to cause revolt, they caved at the last minute and went with the unlimited upgrades for every elite from any fare.

And things have been messy ever since. IMO.
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Old Oct 3, 2013 | 4:59 am
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Smile

Originally Posted by Robert Leach
Not quite sure how you get from "a better first class experience" to requiring K+ to upgrade. A bit illogical to me.

What she said would point to a better product, which would be a good thing. I don't think the FAs would interpret a stricter upgrade policy as a "better first class experience."

Having said that, things were much better when K+ was required. The other part of the policy then was that the upgrade could be locked in at the time of booking for Platinum members. Delta got a revenue premium and the Platinum flyer had some degree of upgrade certainty when selecting flights.

All Delta needed to do to soften that policy and compete with other carriers, without giving away the store, was to allow upgrades at the gate from any fare but not allow any from fares less than K in advance. Instead, for those who weren't around then, they tried to require an upgrade instrument from everyone for any upgrade (i.e., 800 mile segment upgrades IIRC), and when that system was obviously going to cause revolt, they caved at the last minute and went with the unlimited upgrades for every elite from any fare.

And things have been messy ever since. IMO.
Geez, someone makes a seemingly innocuous comment about a wishful change to the upgrade rules and it suddenly becomes the primary topic of the thread. The "change" is probably that the glassware in Business/First will be a slightly different shape. This sort of thing can be fun to watch.
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Old Oct 3, 2013 | 5:46 am
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Limiting upgrades to certain fare classes does nothing to improve the 'first class experience'. The cabin will still be full from FCM or other elites on high fares. Making a better experience would involve improvements to the hard and soft product up front, not limiting how you can get in there.
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Old Oct 3, 2013 | 5:54 am
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Originally Posted by dean1121
...she mentioned some changes are coming next Spring "for a better first class experience"
That means they're probably moving to Gordon's for all in-flight spirits. "Better" doesn't necessarily mean better for the customer, it could mean better for DL's bottom line....
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Old Oct 3, 2013 | 6:12 am
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Originally Posted by HongKonger
Then she's not a very good FA. FAs and pilots know more than people think. A pilot told me about the SEA-HKG route more than a year in advance and a SC agent told me about it a month in advance. Things leak, especially internally.
Yes and no...pilots can be just as misinformed, and I'm sure DL internally has the same facts and rumors as in any other company. Way before the Arab Spring a pilot told me that they would be setting up a BEY station "within the next month or so"...
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Old Oct 3, 2013 | 6:19 am
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Originally Posted by HongKonger
For some people having something isn't nearly as satisfying unless they can also deny it to others and lord that fact over the denied. Certainly you know the posters of whom I speak?
Yes, FT seems to attract this crowd... Though we have heard from at least two of the regulars, I feel this thread is still not quite complete
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Old Oct 3, 2013 | 6:26 am
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Originally Posted by randidliyo
Geez, someone makes a seemingly innocuous comment about a wishful change to the upgrade rules and it suddenly becomes the primary topic of the thread. The "change" is probably that the glassware in Business/First will be a slightly different shape. This sort of thing can be fun to watch.
. . . . or requiring a necktie and no sneakers in F!

. . . . leaves me out!
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