Community
Wiki Posts
Search

SDC is Broken

Thread Tools
 
Search this Thread
 
Old Aug 23, 2013 | 12:46 am
  #1  
Original Poster
 
Join Date: Mar 2010
Programs: DL DM, Marriott TE, and Reformed AMEX Cent
Posts: 332
SDC is Broken

I fly 20,000 miles per month. I haven't SDC'd in over a year. Today my normal flight doesn't work because of a last minute wedding (don't ask). I have a paid ticket up front (P). I want to get on an earlier flight. There are currently 17 seats available in business class on the flight I now want. I can't SDC because the same fare class is not available.

Currently business class for the flight I'm on is 60% more expensive than the first class ticket on the flight I want. I have no idea which of the flights was cheaper when I bought my ticket because I always buy the same flight regardless of price.

At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.

I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.
Harlem is offline  
Old Aug 23, 2013 | 2:27 am
  #2  
Suspended
 
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
SDC is Broken

Don't you know everyone who SDCs is a gamer, a low-rent mistake fare medallion, the lowest of the LVCs?

And about that last-minute wedding: I'm asking!
HongKonger is offline  
Old Aug 23, 2013 | 4:11 am
  #3  
 
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
Originally Posted by HongKonger
And about that last-minute wedding: I'm asking!
The results are in!

RacingJunkie is offline  
Old Aug 23, 2013 | 4:36 am
  #4  
 
Join Date: Dec 2012
Location: DSM
Programs: Delta GM, Hilton Gold, Marriot Silver
Posts: 21
Congrats!

Originally Posted by RacingJunkie
The results are in!

Wow. Good reason to SDC and perfect example of broken system when looked at through the lens of plain common sense!
FlyHome2Iowa is offline  
Old Aug 23, 2013 | 5:12 am
  #5  
All eyes on you!
15 Years on Site
 
Join Date: Jun 2006
Posts: 2,436
Originally Posted by Harlem
I fly 20,000 miles per month. I haven't SDC'd in over a year. Today my normal flight doesn't work because of a last minute wedding (don't ask). I have a paid ticket up front (P). I want to get on an earlier flight. There are currently 17 seats available in business class on the flight I now want. I can't SDC because the same fare class is not available.

Currently business class for the flight I'm on is 60% more expensive than the first class ticket on the flight I want. I have no idea which of the flights was cheaper when I bought my ticket because I always buy the same flight regardless of price.

At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.

I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.
17 BE seats....and no "P"?? Mind providing flight number?
OHDL1 is offline  
Old Aug 23, 2013 | 5:49 am
  #6  
FlyerTalk Evangelist
2M
100 Nights
All eyes on you!
15 Years on Site
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,198
Yeah I'm curious as to what flight that is where you can't get on with a P bucket and that many open seats. If the flight you want is marketed as 'business' then you need D (C could work, but not entirely sure if that always maps to P or just F)

Agree the fare bucket thing has many bad examples, and this is another one. It makes it even worse when you're holding a first class ticket and can't change.
rylan is offline  
Old Aug 23, 2013 | 6:21 am
  #7  
Suspended
 
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Originally Posted by RacingJunkie
Quote:





Originally Posted by HongKonger


And about that last-minute wedding: I'm asking!




The results are in!
My guess as well but one never knows.
HongKonger is offline  
Old Aug 23, 2013 | 6:27 am
  #8  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2009
Location: RDU, Gate C1
Programs: DL Diamond, HHonors Diamond, AA, UA, WN, E+ Gold
Posts: 262
Originally Posted by Harlem
At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.
Sky Mag, Richard Anderson and Richard Branson interview: " Sure, we have to have rules, but our values help us know when the rules arent sufficient. Bending the rulesespecially for our most loyal customersis often just the right thing to do."
Crossin Jordan is offline  
Old Aug 23, 2013 | 6:56 am
  #9  
Suspended
 
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Originally Posted by Crossin Jordan
Quote:





Originally Posted by Harlem


At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.




Sky Mag, Richard Anderson and Richard Branson interview: " Sure, we have to have rules, but our values help us know when the rules aren’t sufficient. Bending the rules—especially for our most loyal customers—is often just the right thing to do."
OP, the takeaway is you're not important enough. Try harder.
HongKonger is offline  
Old Aug 23, 2013 | 7:00 am
  #10  
 
Join Date: Sep 2011
Location: Wherever I happen to be....
Programs: DL EOS...
Posts: 1,111
Phone roulette?
Ti22 is offline  
Old Aug 23, 2013 | 7:08 am
  #11  
20 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Free Agent Level 2; MR LT(!)TE, HH SE, ALL SE, BAC Silver, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,362
Originally Posted by Harlem
I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.
Here is B6's same day change policy for you... much simpler, albeit $50 fee with no waivers, and very limited options for alternate routings (due to B6's limited network).

Note in general changes on B6 are $75 - $150 (+ fare difference), depending on when you make the change and how much your ticket cost. Looks like they haven't matched the "industry leading" $200 change fee.
bennos is offline  
Old Aug 23, 2013 | 7:10 am
  #12  
 
Join Date: Oct 2008
Location: Minneapolis, MN - At least that's where I receive mail...
Programs: DL (DM), AA (EP), SPG (Ambassador), HHonors (Gold)
Posts: 244
Agreed that this is clearly an example of how the policy doesn't work. I'd try calling and doing SDC. Maybe you'll get an agent who has some sense and sympathy.
aaronhurd is offline  
Old Aug 23, 2013 | 7:51 am
  #13  
Original Poster
 
Join Date: Mar 2010
Programs: DL DM, Marriott TE, and Reformed AMEX Cent
Posts: 332
Originally Posted by OHDL1
17 BE seats....and no "P"?? Mind providing flight number?
Flight number is 1830
Last night the price for a ticket upfront was $1,000ish - now it's $1,600 and they haven't sold any since I've been watching (8 hours).

Last edited by Harlem; Aug 23, 2013 at 7:59 am
Harlem is offline  
Old Aug 23, 2013 | 7:53 am
  #14  
40 Countries Visited
2M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2006
Programs: Skyteam
Posts: 5,776
Originally Posted by RacingJunkie
The results are in!

Couple was speeding?
skchin is offline  
Old Aug 23, 2013 | 7:58 am
  #15  
Original Poster
 
Join Date: Mar 2010
Programs: DL DM, Marriott TE, and Reformed AMEX Cent
Posts: 332
Originally Posted by bennos
Here is B6's same day change policy for you... much simpler, albeit $50 fee with no waivers, and very limited options for alternate routings (due to B6's limited network).
My point is that for me Delta doesn't even have an SDC policy. There "policy" has so many restrictions that I can't use it.

I hardly ever have a need for an SDC so even if B6 didn't have an SDC policy it would change my interest in switching. I haven't switched to them because of their lack of F and lack of a nondedicated phone line for elites. Once they have F then I'm going to give it a try. Plus they only have one terminal at JFK. I'm tired of DL telling me I leave from T4 and then showing up and it's T2. Or I'm tired of leaving out of T2 and parking my car there and then flying back in to T4 where my car is obviously not parked.
Harlem is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.