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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   SDC is Broken (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1496635-sdc-broken.html)

Harlem Aug 23, 2013 12:46 am

SDC is Broken
 
I fly 20,000 miles per month. I haven't SDC'd in over a year. Today my normal flight doesn't work because of a last minute wedding (don't ask). I have a paid ticket up front (P). I want to get on an earlier flight. There are currently 17 seats available in business class on the flight I now want. I can't SDC because the same fare class is not available.

Currently business class for the flight I'm on is 60% more expensive than the first class ticket on the flight I want. I have no idea which of the flights was cheaper when I bought my ticket because I always buy the same flight regardless of price.

At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.

I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.

HongKonger Aug 23, 2013 2:27 am

SDC is Broken
 
Don't you know everyone who SDCs is a gamer, a low-rent mistake fare medallion, the lowest of the LVCs? :rolleyes:

And about that last-minute wedding: I'm asking!

RacingJunkie Aug 23, 2013 4:11 am


Originally Posted by HongKonger (Post 21321496)
And about that last-minute wedding: I'm asking!

The results are in!

http://i44.tinypic.com/28krk11.jpg

FlyHome2Iowa Aug 23, 2013 4:36 am

Congrats!
 

Originally Posted by RacingJunkie (Post 21321703)

Wow. Good reason to SDC and perfect example of broken system when looked at through the lens of plain common sense!

OHDL1 Aug 23, 2013 5:12 am


Originally Posted by Harlem (Post 21321305)
I fly 20,000 miles per month. I haven't SDC'd in over a year. Today my normal flight doesn't work because of a last minute wedding (don't ask). I have a paid ticket up front (P). I want to get on an earlier flight. There are currently 17 seats available in business class on the flight I now want. I can't SDC because the same fare class is not available.

Currently business class for the flight I'm on is 60% more expensive than the first class ticket on the flight I want. I have no idea which of the flights was cheaper when I bought my ticket because I always buy the same flight regardless of price.

At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.

I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.

17 BE seats....and no "P"?? Mind providing flight number?

rylan Aug 23, 2013 5:49 am

Yeah I'm curious as to what flight that is where you can't get on with a P bucket and that many open seats. If the flight you want is marketed as 'business' then you need D (C could work, but not entirely sure if that always maps to P or just F)

Agree the fare bucket thing has many bad examples, and this is another one. It makes it even worse when you're holding a first class ticket and can't change.

HongKonger Aug 23, 2013 6:21 am


Originally Posted by RacingJunkie (Post 21321703)
Quote:





Originally Posted by HongKonger


And about that last-minute wedding: I'm asking!




The results are in!

My guess as well but one never knows.

Crossin Jordan Aug 23, 2013 6:27 am


Originally Posted by Harlem (Post 21321305)
At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.

Sky Mag, Richard Anderson and Richard Branson interview: " Sure, we have to have rules, but our values help us know when the rules aren’t sufficient. Bending the rules—especially for our most loyal customers—is often just the right thing to do."

HongKonger Aug 23, 2013 6:56 am


Originally Posted by Crossin Jordan (Post 21322102)
Quote:





Originally Posted by Harlem


At some point someone just has to say - hmmmm..... seems we should break our rules here this once or even hmmmmm..... seems we should change our rules.




Sky Mag, Richard Anderson and Richard Branson interview: " Sure, we have to have rules, but our values help us know when the rules aren’t sufficient. Bending the rules—especially for our most loyal customers—is often just the right thing to do."

OP, the takeaway is you're not important enough. Try harder.

Ti22 Aug 23, 2013 7:00 am

Phone roulette?

bennos Aug 23, 2013 7:08 am


Originally Posted by Harlem (Post 21321305)
I can't wait until Jetblue installs their lie flats beds. I'm not sure if the grass is greener there but I'm certainly going to find out.

Here is B6's same day change policy for you... much simpler, albeit $50 fee with no waivers, and very limited options for alternate routings (due to B6's limited network).

Note in general changes on B6 are $75 - $150 (+ fare difference), depending on when you make the change and how much your ticket cost. Looks like they haven't matched the "industry leading" $200 change fee.

aaronhurd Aug 23, 2013 7:10 am

Agreed that this is clearly an example of how the policy doesn't work. I'd try calling and doing SDC. Maybe you'll get an agent who has some sense and sympathy.

Harlem Aug 23, 2013 7:51 am


Originally Posted by OHDL1 (Post 21321857)
17 BE seats....and no "P"?? Mind providing flight number?

Flight number is 1830
Last night the price for a ticket upfront was $1,000ish - now it's $1,600 and they haven't sold any since I've been watching (8 hours).

skchin Aug 23, 2013 7:53 am


Originally Posted by RacingJunkie (Post 21321703)

Couple was speeding?

Harlem Aug 23, 2013 7:58 am


Originally Posted by bennos (Post 21322274)
Here is B6's same day change policy for you... much simpler, albeit $50 fee with no waivers, and very limited options for alternate routings (due to B6's limited network).

My point is that for me Delta doesn't even have an SDC policy. There "policy" has so many restrictions that I can't use it.

I hardly ever have a need for an SDC so even if B6 didn't have an SDC policy it would change my interest in switching. I haven't switched to them because of their lack of F and lack of a nondedicated phone line for elites. Once they have F then I'm going to give it a try. Plus they only have one terminal at JFK. I'm tired of DL telling me I leave from T4 and then showing up and it's T2. Or I'm tired of leaving out of T2 and parking my car there and then flying back in to T4 where my car is obviously not parked.


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