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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   SDC is Broken (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1496635-sdc-broken.html)

Deadtail Aug 23, 2013 8:05 am


Originally Posted by Harlem (Post 21322519)
Flight number is 1830
Last night the price for a ticket upfront was $1,000ish - now it's $1,600 and they haven't sold any since I've been watching (8 hours).

The seat map is not a good indicator of how many seats are available or have been purchased. Many times tickets are purchased but seats not assigned.

If your original ticket is more expensive than the flight you want to get on, why not refund it and buy a ticket on the new flight?

BusTrav8yrs Aug 23, 2013 8:10 am

Yep, looks like only full F can SDC, and ironically any DM/PM/GM/SM on a LUT can snap up those F seats :eek:

F9 P0 A0 G0 Y9 B9 M9 S9 H9 Q9 K9 L9 U9 T9 X4 V4 E0

And a crappy 752 too.

BusTrav8yrs Aug 23, 2013 8:13 am


Originally Posted by Deadtail (Post 21322597)
The seat map is not a good indicator of how many seats are available or have been purchased. Many times tickets are purchased but seats not assigned.

If your original ticket is more expensive than the flight you want to get on, why not refund it and buy a ticket on the new flight?

Well there is at least 9 (shows F9 on EF). And it's a P fare and only F currently available, so there would be a change fee and betting OP didn't pay $1600 for the P fare (cursory looks shows P fares for 14 days out at $590).

Harlem Aug 23, 2013 8:18 am

This is the return portion of the ticket so canceling doesn't make sense.

Often1 Aug 23, 2013 8:26 am

This is an IM, not an SDC issue. The use of fare basis as a delimiter for SDC is a means of protecting the flexible brand and of preventing "gaming".

The issue here is why P=0 on the day of if indeed BE itself has somewhere from 9-17 seats available. Maybe OP is asking the wrong question of DL. Might DL open a P seat for him?

Harlem Aug 23, 2013 8:33 am


Originally Posted by Often1 (Post 21322705)
Might DL open a P seat for him?

I asked they said no.

I then said, can't someone with a brain look at this. I understand that the computer system rejected my request but can't a person with some common sense look at it and say it's unreasonable?
The agent's reply was "I ask you to just try and operate within our rules."

NotHamSarnie Aug 23, 2013 8:36 am


Originally Posted by Harlem (Post 21322746)
I asked they said no.

I then said, can't someone with a brain look at this. I understand that the computer system rejected my request but can't a person with some common sense look at it and say it's unreasonable?
The agent's reply was "I ask you to just try and operate within our rules."

So absurd.

Would they give you a Y seat i.e. lower fare than P? Then you could get UG at the gate. Probably not, because different cabin, but worth asking.

dldmfll Aug 23, 2013 9:17 am

DL did make some changes to the original SDC changes. If enough write in with the fare bucket concern (and people will use SDC for what it is intended) hopefully DL will tweak the fare bucket issue. I sure agree that SDC is usually "useless" as it stands presently.

I am going to write today! If all who have posted here and those who read this thread were to write today, it would be at least a start--I hope!!!

aviatorzz Aug 23, 2013 9:25 am

I am curious as to your fare basis for the P fare. I'm not trying to berate you for buying an upgradable coach fare. What I'm trying to propose is that if no one from DL is willing to play ball and let's say you have a YUP fare, see if they could rebook you in that full Y fare and then just have you immediately upgraded back into F? Obviously that won't work if you have one of the H/S/M/B...../WNUP, but it's worth a shot to ask?

Ti22 Aug 23, 2013 9:56 am


Originally Posted by Harlem (Post 21322746)
I asked they said no.

I then said, can't someone with a brain look at this. I understand that the computer system rejected my request but can't a person with some common sense look at it and say it's unreasonable?
The agent's reply was "I ask you to just try and operate within our rules."

Call back. Maybe a couple times. This is BS and sooner or later you might find the agent who can realize it.

btw, Be nice as possible and probably best refrain from "brain" comments. If you get nowhere with an agent simply say "thank you" hang up and call back.

NY-FLA Aug 23, 2013 10:20 am


Originally Posted by Often1 (Post 21322705)
This is an IM, not an SDC issue. The use of fare basis as a delimiter for SDC is a means of protecting the flexible brand and of preventing "gaming".

< snip >

Most airlines and most analysts long ago recognized that the priority is to prevent seats from going out empty. An outgoing empty seat represents a classic lost economic opportunity. That's a major, if not overwhelming input to the whole airline pricing algorithm. In my "usual" routings, the typical walk-up fare is ~ $200; the fact that some airlines (not always DL) try to charge an effective total of over $500 to make changes, or to buy a flexible fare, just shows how gullible some buyers can be. I may have mentioned this elsewhere, but UA seems to bring fare buckets into the equation as a "delimiter (more like a constraint) to SDC" without pi$$ing everyone off.



Originally Posted by Harlem (Post 21322568)
My point is that for me Delta doesn't even have an SDC policy. There "policy" has so many restrictions that I can't use it.

<snip>

DL does not even have SDC anymore. It's SDR/FB/C. :mad:

rylan Aug 23, 2013 10:56 am

Way to go DL... protect those revenue F seats from 'gamers' who purchased first class by zeroing out the other buckets.

Add to that the idiocy that you can't even standby for a seat, since all of those empties will go to medallion upgrades too.

dilbertsdaddy Aug 23, 2013 11:29 am

Today is the first time I have tried since the change of policy. I have a FC seat at 4.....got to the airport at 1130

1215 has 20 seats.....but I would have to be standby and there are only middle seats left

130 has 15 seats.......I am on the standby list, I am sure I will get on, but who knows what kind of seat I get

In the old days I would have been confirmed and placed on the SB list for FC and probably would have made it on either of these flights....now I will get on but since I am on the SB list for Y I will be in Y....

Hoping for an aisle today!

This sucks

IamDLfuelhedge Aug 23, 2013 11:32 am

This kind of post is exactly why I am done with the elite system. The inability to actually take care of an elite seems crazy to me. Common sense wins more customers than a marketing poster on the jetway.

Please Delta, show us you have as much class as your commercials say you do. Any plane can get us from A to B. But if you want our loyalty, fix this... it really is just crazy....

mother- Aug 23, 2013 11:50 am


Originally Posted by IamDLfuelhedge (Post 21323764)
This kind of post is exactly why I am done with the elite system. The inability to actually take care of an elite seems crazy to me. Common sense wins more customers than a marketing poster on the jetway.

Please Delta, show us you have as much class as your commercials say you do. Any plane can get us from A to B. But if you want our loyalty, fix this... it really is just crazy....

Just for the record in this case "wfbf" isn't applicable...


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