Delayed Baggage at BCN
Jun 12, 2013 | 5:19 am
#1
Original Poster
Join Date: Oct 2008
Location: Capitola, CA
Programs: DL PM, EK GOLD
Posts: 78
Delayed Baggage at BCN
Okay, performed umpteen searches and not one addressed what I am looking for.
I arrived into BCN from the new terminal at JFK on DL.
Apparently (according to the baggage services at BCN) some bags making the journey from the new terminal aren't making the trip with the passengers, however, in my case it was simply my connecting flight was late, they held the connecting plane so we could be on board, however, as I feared, bags didn't make it. Just lack of time.
They're at BCN (apparently) and were both "Delivered to Claim Area 13" however, I was apparently going ot receive a phone call as to whether I wanted to come and pick them up or have them delivered.
I contacted Delta Assist and apparently they're tagged for delivery.
The number I was given (by Flightcare) at baggage claim to call is 93-298-3330 but that number goes to some grumpy guy in maintenance.
So I'm trying to find out a number I can call to get some idea of when they'll arrive, OR, if I can go and get them.
Does anybody have any number I can call. I tried calling the Delta desk at BCN but it just hangs up. So I'd just like to be able to do something rather than sitting here waiting..
Grateful for any replies. Thank you.
Andrew
I arrived into BCN from the new terminal at JFK on DL.
Apparently (according to the baggage services at BCN) some bags making the journey from the new terminal aren't making the trip with the passengers, however, in my case it was simply my connecting flight was late, they held the connecting plane so we could be on board, however, as I feared, bags didn't make it. Just lack of time.
They're at BCN (apparently) and were both "Delivered to Claim Area 13" however, I was apparently going ot receive a phone call as to whether I wanted to come and pick them up or have them delivered.
I contacted Delta Assist and apparently they're tagged for delivery.
The number I was given (by Flightcare) at baggage claim to call is 93-298-3330 but that number goes to some grumpy guy in maintenance.
So I'm trying to find out a number I can call to get some idea of when they'll arrive, OR, if I can go and get them.
Does anybody have any number I can call. I tried calling the Delta desk at BCN but it just hangs up. So I'd just like to be able to do something rather than sitting here waiting..
Grateful for any replies. Thank you.
Andrew
Jun 12, 2013 | 5:22 am
#2
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,188
BCN Lost Luggage Dept:
http://www.barcelona-tourist-guide.c...epartment.html
From the Barcelona Tourist Guide:
BCN Airport lost baggage site:
http://www.aena-aeropuertos.es/csee/...1045569607407/
http://www.barcelona-tourist-guide.c...epartment.html
From the Barcelona Tourist Guide:
Barcelona Airport Lost Luggage Department?
Page ContentQ: When I arrived at Barcelona airport my luggage never arrived. What do I have to do to retrieve my luggage?
A: You need to contact the lost luggage department in Barcelona airport as soon as you find your luggage did not arrive. You will be asked to fill out paperwork regarding your lost luggage.
There are 7 lost luggage departments in Barcelona airport. Each deals with a different baggage handling unit. Contact information for the Barcelona airport lost luggage departments.
If you need further information on this contact one of the lost luggage departments at Barcelona airport that you will find listed after you follow the link above or contact the Barcelona airport tourist information that will give you the telephone number you need to call.
Barcelona Airport tourist information line:
Terminal 2B:
Tel: +34 93 378 8149
Terminal 1:
Tel: +34 93 378 8175
Operating hours: 08:00 - 20:30
Page ContentQ: When I arrived at Barcelona airport my luggage never arrived. What do I have to do to retrieve my luggage?
A: You need to contact the lost luggage department in Barcelona airport as soon as you find your luggage did not arrive. You will be asked to fill out paperwork regarding your lost luggage.
There are 7 lost luggage departments in Barcelona airport. Each deals with a different baggage handling unit. Contact information for the Barcelona airport lost luggage departments.
If you need further information on this contact one of the lost luggage departments at Barcelona airport that you will find listed after you follow the link above or contact the Barcelona airport tourist information that will give you the telephone number you need to call.
Barcelona Airport tourist information line:
Terminal 2B:
Tel: +34 93 378 8149
Terminal 1:
Tel: +34 93 378 8175
Operating hours: 08:00 - 20:30
http://www.aena-aeropuertos.es/csee/...1045569607407/
Lost luggage
Groundforce
T1 telephone:932 971 327
T2 A telephone:932 984 895
T2 B telephone:932 984 894
Terminal T1. Floor 1. Baggage claim hall
Terminal T2 A. Floor 0. Baggage claim hall
Terminal T2 B. Floor 0. Baggage claim hall
Iberia Handling
Telephone:902 341 342
Lost and found:934 013 442
Terminal T1. Floor 1. Baggage claim hall
Terminal T1. Floor 1. Barcelona-Madrid Corridor
Terminal T2 B. Floor 0. Baggage claim hall
Lesma Handling
Telephone:687 200 026 Terminal T2 B. Floor 0. Baggage claim hall
Swissport Handling
Telephone:932 984 289Terminal T1. Floor 1. Baggage claim hall
Vueling
Telephone:902 486 648Terminal T1. Floor 1. Baggage claim hall
Groundforce
T1 telephone:932 971 327
T2 A telephone:932 984 895
T2 B telephone:932 984 894
Terminal T1. Floor 1. Baggage claim hall
Terminal T2 A. Floor 0. Baggage claim hall
Terminal T2 B. Floor 0. Baggage claim hall
Iberia Handling
Telephone:902 341 342
Lost and found:934 013 442
Terminal T1. Floor 1. Baggage claim hall
Terminal T1. Floor 1. Barcelona-Madrid Corridor
Terminal T2 B. Floor 0. Baggage claim hall
Lesma Handling
Telephone:687 200 026 Terminal T2 B. Floor 0. Baggage claim hall
Swissport Handling
Telephone:932 984 289Terminal T1. Floor 1. Baggage claim hall
Vueling
Telephone:902 486 648Terminal T1. Floor 1. Baggage claim hall
Jun 12, 2013 | 5:25 am
#3
Original Poster
Join Date: Oct 2008
Location: Capitola, CA
Programs: DL PM, EK GOLD
Posts: 78
Okay...thank you. I'll give those numbers a try...
I even searched the web looking for the office of Flightcare, but the number for Flightcare at BCN just rings and rings and rings and rings...
I even searched the web looking for the office of Flightcare, but the number for Flightcare at BCN just rings and rings and rings and rings...
Jun 12, 2013 | 6:42 am
#6
Join Date: Mar 2007
Programs: Delta
Posts: 107
No numbers for you, just a good luck wish. When we had bags delayed at BCN (they arrived from Atlanta in the morning-we had arrived through Paris the day before)) they were not delivered to us until approximately 2AM. As we were staying in an apartment, we received a phone call on the apartment line from someone who spoke no English. Luckily, I picked up the word "door" and figured out that maybe it was the baggage person saying they were at, or coming to the door and went downstairs in my newly purchased jammies and waited for them. Our bags were the last two bags in the van! We had tried in vain to get a number, or an approximate delivery time all day. We sat in the apartment the entire day waiting for our bags.
Jun 12, 2013 | 8:37 am
#7
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
AF or DL lost both my bags when I went to BCN earlier this year. The BCN baggage office as well as AF's European baggage people are beyond worthless they all told me it was already there or in CDG. Ended up getting on Skype and calling back to DL medallion line and got a helpful agent (they do exist) who went to bat for me found my bags in Canada and after she used some encouraging words convinced AF to send me my bags. AF and BCN baggage office lied the entire time since until DL did something they were nowhere near Europe. My recommendation call DL 800 number so you get someone back in the states