AF or DL lost both my bags when I went to BCN earlier this year. The BCN baggage office as well as AF's European baggage people are beyond worthless they all told me it was already there or in CDG. Ended up getting on Skype and calling back to DL medallion line and got a helpful agent (they do exist) who went to bat for me found my bags in Canada and after she used some encouraging words convinced AF to send me my bags. AF and BCN baggage office lied the entire time since until DL did something they were nowhere near Europe. My recommendation call DL 800 number so you get someone back in the states