Delta.com overhaul
Dec 31, 2012, 5:04 pm
#1126
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
I had a great medallion agent today. I had a flight that hadn't been upgrade requested, but was showing upgrade available 3 days out. It was DL connection flight on a CRJ7. I called to confirm the upgrade. The agent told me that DL did not do upgrades on connection partner goJet airlines. I asked if she could check, because it showing Upgrade Available online, operated by a CR7, and was within the medallion window. She then put me on hold for 5 minutes and came back to tell me that I was wrong and DL did not give upgrades on that flight.
However, while I was on hold, I discovered a new function of DL.com (or at least new for me)
I was able to confirm my own upgrade! By the time she got back to me to let me know I was not eligible for an upgrade, I had already done it myself. I'm not sure if this should make me happy or sad (IT success vs personnel failure), but there you have it.
However, while I was on hold, I discovered a new function of DL.com (or at least new for me)
I was able to confirm my own upgrade! By the time she got back to me to let me know I was not eligible for an upgrade, I had already done it myself. I'm not sure if this should make me happy or sad (IT success vs personnel failure), but there you have it.
Remember, it is a harried time of the year for those folks.
Dec 31, 2012, 5:27 pm
#1127
Join Date: Dec 2009
Location: MID
Programs: Delta Skymiles Lifetime Silver, Delta MM, Lifetime Marriott Plat, Lifetime Hilton Honors Diamond
Posts: 366
The flight is the first leg this coming Sunday so I'm a long way from checking in. From past experience the last month or so I should be able to change tomorrow
Dec 31, 2012, 7:13 pm
#1128
Join Date: Dec 2009
Location: MID
Programs: Delta Skymiles Lifetime Silver, Delta MM, Lifetime Marriott Plat, Lifetime Hilton Honors Diamond
Posts: 366
I'm starting to think it is all a diversion. It is completely unbelievable that such a large international company would be so incompetent as to release a website this poorly tested. They are obviously hoping it removes our attention from FCM, 
The people behind this website (including the award calendar) are so worthless they actually make the USA Congress look competent. When is enough, enough?
The people behind this website (including the award calendar) are so worthless they actually make the USA Congress look competent. When is enough, enough?
Last edited by Jump; Dec 31, 2012 at 8:04 pm
Dec 31, 2012, 7:41 pm
#1129
Join Date: Sep 2004
Location: Orlando
Programs: DL DM 2MM (NW+DL) FI Gold
Posts: 787
I guess the solution to my problem was there all along, but when I clicked on the card image, it gave me 2 options; "edit card" in bold white, and "delete" in grey.
I really think I'm guilty of not reading the page, just assuming that a delete option would be under edit; not even looking at the darkened option and what it said, which was what I wanted.
I just jumped on the whited option to edit the card, which did not deal with my problem....lesson learned.
Thanks again, and Happy New Year!
Jan 1, 2013, 10:48 am
#1130
Join Date: Jan 2010
Location: ATL
Programs: DM, KM,
Posts: 173
"Session Expired"
Anyone else having trouble with this again? I had trouble with login early in Dec, it seemed to be fixed for a while. For the past three days, I am in an endless loop of login, input password, "session expired", login at the bottom, directed back to home page where I input everything again and on and on. Called in to report, reported by @deltaassist, reported by email. The service rep on the phone said, that issue was fixed on Dec 6, shouldn't be happening again.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
Jan 1, 2013, 5:44 pm
#1131
Join Date: Jun 2010
Location: Austin, TX
Programs: DL DM; DL AMEX Reserve; HHonors Gold
Posts: 1,984
Anyone else having trouble with this again? I had trouble with login early in Dec, it seemed to be fixed for a while. For the past three days, I am in an endless loop of login, input password, "session expired", login at the bottom, directed back to home page where I input everything again and on and on. Called in to report, reported by @deltaassist, reported by email. The service rep on the phone said, that issue was fixed on Dec 6, shouldn't be happening again.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
However, if I click on the DELTA logo at the top, redirecting to a top login prompt, and enter my information there, everything looks good.
Jan 1, 2013, 6:12 pm
#1132
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,363
Anyone else having trouble with this again? I had trouble with login early in Dec, it seemed to be fixed for a while. For the past three days, I am in an endless loop of login, input password, "session expired", login at the bottom, directed back to home page where I input everything again and on and on. Called in to report, reported by @deltaassist, reported by email. The service rep on the phone said, that issue was fixed on Dec 6, shouldn't be happening again.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
Jan 1, 2013, 7:26 pm
#1133
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
Anyone else having trouble with this again? I had trouble with login early in Dec, it seemed to be fixed for a while. For the past three days, I am in an endless loop of login, input password, "session expired", login at the bottom, directed back to home page where I input everything again and on and on. Called in to report, reported by @deltaassist, reported by email. The service rep on the phone said, that issue was fixed on Dec 6, shouldn't be happening again.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
With many different flights for several people from all over the country to make for an upcoming wedding, I'm a little more than peeved.
Jan 1, 2013, 7:43 pm
#1134
Join Date: Jun 2007
Location: SRQ-NYC-DCA
Programs: OnePass Infinite CO MM, PC Charter Lifer SkyMiles GM, MileagePlus
Posts: 1,826
Horrible horrible horrible
I hoped like several others that when this absolutely horrible
new version of Dulta Dot Com replaced a working site that
it would get at least somewhat improved (how foolish)
The extremely slow & frustrating sequences of pages
are primarily caused by the incredible addition of vast
arrays of advertising & extra graphics & there seems to
be no way to work around all the many paces they require
us to leap through to accomplish even simple tasks
I guess there is great financial benefit to them to show
us every model of rental car & every hotel front door
If anyone can offer help I will be very grateful
new version of Dulta Dot Com replaced a working site that
it would get at least somewhat improved (how foolish)
The extremely slow & frustrating sequences of pages
are primarily caused by the incredible addition of vast
arrays of advertising & extra graphics & there seems to
be no way to work around all the many paces they require
us to leap through to accomplish even simple tasks
I guess there is great financial benefit to them to show
us every model of rental car & every hotel front door
If anyone can offer help I will be very grateful
Jan 2, 2013, 8:59 am
#1135
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I spoke too soon. The "add to calendar" functionality for Google Calendar has switched back to including all the stupid codes (e.g. bolding the unimportant stuff like the word "To").
Jan 2, 2013, 4:30 pm
#1137
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
Here's a new one:
I can no longer search on ANYTHING! Doesn't matter whether I'm logged in or not. This is what I get:
Error Unable to process your request
We are unable to continue with your booking for one of the following reasons:
- Use of multiple browser windows/tabs
- Too much time has elapsed since your previous entries
- Use of your browser's back/forward buttons
- A bookmarked page has expired
No, I don't want to use another browser or clear my cookies or do anything that I don't have to do with the many many other websites I use in order to do business. I've tried to steer clear of the hyperbole, but this really is the worst roll-out ever. A complete mess.
I can no longer search on ANYTHING! Doesn't matter whether I'm logged in or not. This is what I get:
Error Unable to process your request
We are unable to continue with your booking for one of the following reasons:
- Use of multiple browser windows/tabs
- Too much time has elapsed since your previous entries
- Use of your browser's back/forward buttons
- A bookmarked page has expired
No, I don't want to use another browser or clear my cookies or do anything that I don't have to do with the many many other websites I use in order to do business. I've tried to steer clear of the hyperbole, but this really is the worst roll-out ever. A complete mess.
Jan 3, 2013, 12:33 am
#1138
Join Date: Feb 2012
Location: NYC
Programs: DL DM, AA ExP
Posts: 189
Since I haven't been traveling for the last 2 months ... I haven't really bothered to log into the new Delta site ... well today I did to check on my roll over miles, etc.. (those posted).
All I have to say is the site is horrendous .. what functionality the prior site had along with it's issues was many times better compared to what it has become. It's like they had a 9 year old design the sites look and feel and the content that is being displayed and how it is displayed.
ughhhh.
All I have to say is the site is horrendous .. what functionality the prior site had along with it's issues was many times better compared to what it has become. It's like they had a 9 year old design the sites look and feel and the content that is being displayed and how it is displayed.
ughhhh.