Award Ticket/Impossible Connection
Oct 24, 2012, 3:09 pm
#16
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Well, I called Delta - they recognize connection (sold by their own website) as illegal but "supervisor" refuse to change the flight without repricing (another 32,500 miles). Should I just wait a while, or do I have any other remedies I may be able to invoke? Might an email work?
Oct 24, 2012, 3:46 pm
#17
Join Date: Mar 2011
Posts: 647
This is one of those situations where @DeltaAssist and Twitter are invaluable. "Hi on PNR xxx, the itin violates the xx min MCT in GEG. Can you pls switch me (us) from DL123/456 to DL789?" (If this was more than 40 characters, split into two).
I find that "talking" sometimes gets in the way. DM'ing is so much more effective.
I find that "talking" sometimes gets in the way. DM'ing is so much more effective.
Oct 24, 2012, 4:59 pm
#18
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Well, I called Delta - they recognize connection (sold by their own website) as illegal but "supervisor" refuse to change the flight without repricing (another 32,500 miles). Should I just wait a while, or do I have any other remedies I may be able to invoke? Might an email work?
Oct 24, 2012, 7:08 pm
#19
Original Poster
Join Date: Jul 2005
Location: Salt Lake City
Programs: Delta DM and 2 MM, HHonors Diamond, Marriott Gold
Posts: 598
Yes, try e-mailing them. Depending on the person you get you may get someone very helpful at IRRRES or IXXRES who will get it changed and fixed for you and send you the new ticket and say that it's done, or someone who couldn't care less and just tells you flat out no (even though the connection is illegal), like you got on the phone. There is no consistency at all in DL service by phone or e-mail, it all depends on your luck whom you get.
Oct 24, 2012, 8:11 pm
#21
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
But the issue of great inconsistency is still present. It all depends on whom you get on the phone, whom it's escalated to, or whom you get by e-mail or @DeltaAssist. The right person will help you. The wrong person will just dismiss your issue. Lack of consistency is a real issue here, IMO.
Oct 25, 2012, 11:26 am
#22
Join Date: Mar 2011
Posts: 647
They really are the best. And, FWIW, I've never found them inconsistent -- They're all phenominal. About the one thing DL gets right. Let's hope it stay that way.
Nov 1, 2012, 10:00 pm
#23
Join Date: Jun 2004
Location: DTW, LAX, MBJ
Programs: AA, Delta Kryptonium (DM) Hyatt Diamond IHG Fake Plat (Ambassador), HH Gold
Posts: 832
Here's another data point.
Just had the same thing happen on my upcoming award travel DTW-ICN-DPS. KE showed it as a 40 min connection in ICN, although Delta showed as 1:40.
Called the Medallion line got the wrong answer. (They told me 40 min in ICN was legal.)
Called back, had an agent send me to the Intl desk, they took care of it.
If at first you don't succeed....
Just had the same thing happen on my upcoming award travel DTW-ICN-DPS. KE showed it as a 40 min connection in ICN, although Delta showed as 1:40.
Called the Medallion line got the wrong answer. (They told me 40 min in ICN was legal.)
Called back, had an agent send me to the Intl desk, they took care of it.
If at first you don't succeed....