Originally Posted by adamj023 (Post 18401263)

Sounds good to me. Reservations should be done online, and for those who can't it should be automated with a computerized voice system. I actually think hiring offshore reps is overkill and here is why:

Delta ought to have consumers have direct access to the reservation systems via the internet and voice systems tied to their reservation systems. Actually having representatives over the phone to me is actually overkill and to me quite frankly shows that if they need such, it means their automated systems are failing the customer and not intuitive enough so they are needing hand holding from a representative.



Delta should put funds into aircraft, hiring qualified onboard personnel and pilots and equipment and into maintaining the airplanes they fly as well as terminal expansions.

I don't think it is a sad day for the american worker at all, I think it has to do with priorities and moving forward and not worrying about folks losing their jobs so that the firm can better progress.

In fact, with the Delta orders for Boeing corporation jets, there are more jobs for workers building modern jets at factories, working on terminal expansion and construction jobs and I hope in the future, more aircraft expansions and more pilots needed to fly those jets and even more hirings for flight attendent jobs and crew members and the like.

Delta has indeed given jobs right back to America and lots of them too.

The airline industry is pretty well known as to what can be done transportation wise, and the future progression is also well established.

Originally Posted by ResSalesGuy (Post 18400168)

Just heard from some friends that DL would rather have customers call Jamaica to deal with outsourced reps than to keep SUX and SEA res offices open....Sad day for the American worker...thoughts?

Originally Posted by adamj023 (Post 18401263)

Sounds good to me. Reservations should be done online, and for those who can't it should be automated with a computerized voice system. I actually think hiring offshore reps is overkill and here is why:

Delta ought to have consumers have direct access to the reservation systems via the internet and voice systems tied to their reservation systems. Actually having representatives over the phone to me is actually overkill and to me quite frankly shows that if they need such, it means their automated systems are failing the customer and not intuitive enough so they are needing hand holding from a representative.



Delta should put funds into aircraft, hiring qualified onboard personnel and pilots and equipment and into maintaining the airplanes they fly as well as terminal expansions.

I don't think it is a sad day for the american worker at all, I think it has to do with priorities and moving forward and not worrying about folks losing their jobs so that the firm can better progress.

In fact, with the Delta orders for Boeing corporation jets, there are more jobs for workers building modern jets at factories, working on terminal expansion and construction jobs and I hope in the future, more aircraft expansions and more pilots needed to fly those jets and even more hirings for flight attendent jobs and crew members and the like.

Delta has indeed given jobs right back to America and lots of them too.

The airline industry is pretty well known as to what can be done transportation wise, and the future progression is also well established.

Originally Posted by adamj023 (Post 18401263)

Actually having representatives over the phone to me is actually overkill and to me quite frankly shows that if they need such, it means their automated systems are failing the customer and not intuitive enough so they are needing hand holding from a representative.

Originally Posted by ResSalesGuy (Post 18400224)

The true irony is that DL would rather have you sit on hold and then send your call to Jamaice for everyone except PM/DM....it's a slap in the face of alot of fine people, and a total disregard for customer service....

Originally Posted by MSPeconomist (Post 18401845)

1.... do a complicated reservation
2.... try to upgrade with SWUs or miles
3.... want to fly most DL partners
4.... want to get an interesting award ticket
5.... want a round trip routing with a connection on the outbound and nonstop return or vice versa
6.... require particular fare classes
7.... require different cabins for different segments of an itinerary
8.... have schedule changes
9.... suffer IROPs

Originally Posted by Vuelos (Post 18402253)

... I'm sure the union @ NW would have prevented this...

Originally Posted by MSPeconomist (Post 18401845)

This sounds to me like you rarely actually fly DL. If you try to do a complicated reservation on line, try to upgrade with SWUs or miles, want to fly most DL partners, want to get an interesting award ticket, want a round trip routing with a connection on the outbound and nonstop return or vice versa, require particular fare classes, require different cabins for different segments of an itinerary, have schedule changes, suffer IROPs, etc. you absolutely need to be able to talk with a real person. This stuff cannot be handled on line by the passenger, no matter how expert and how willing to waste time doing DL's job. Phone trees similarly waste the customer's time, even more so for automated voice recognition customer service.

Originally Posted by DLdweeb (Post 18401897)

Therein lies the issue. DL's IT is nowhere near the point that human interaction can be reduced, let alone eliminated. Indeed, it can be so frustrating for even the most tech savvy customer that it is probably driving up calls rather than eliminating them.

Originally Posted by RRDD (Post 18402404)

Sounds like you are a pretty "high maintenance" passenger. I've flown 200 segments in the last 24 months and only needed assistance with #8 and #9. My smartphone app easily took care of those issues. I'm not sure why I should be footing the bill for call centers for "high maintenance" travellers that need the other services. Please help me understand why I should pay so that your complex issues can be resolved free of charge.

Originally Posted by hazelrah (Post 18391075)

The "City" doesn't choose, the federal government chooses. Essential Air Service (EAS) is a fair, open and competitive bidding process.

Has Delta won any EAS bid in the former NWA territory?

Originally Posted by crank1225 (Post 18402556)

The federal government told the city to make the pick and they did. It was also the more expensive one. The "govt" then ratified it.

Originally Posted by yohanson (Post 18377516)

I know Hitler's pissed! http://www.youtube.com/watch?v=xSN7zpwV6vQ

Originally Posted by adamj023 (Post 18401263)

Sounds good to me. Reservations should be done online, and for those who can't it should be automated with a computerized voice system. I actually think hiring offshore reps is overkill and here is why:

Delta ought to have consumers have direct access to the reservation systems via the internet and voice systems tied to their reservation systems. Actually having representatives over the phone to me is actually overkill and to me quite frankly shows that if they need such, it means their automated systems are failing the customer and not intuitive enough so they are needing hand holding from a representative.

Originally Posted by fti (Post 18402526)

+1000.



I don't think MSPEconomist is "high maintenance" at all. I have had issues with many of the same things myself. So did you volunteer to pay DL more when you needed to call for #8 and #9 yourself, since in your own words you must be a "high maintenance" passenger if you need to call the airline? :confused: