Flygirl, if you are able to move might I suggest ATL? Being at HQ will give you the opportunity to spread the customer message to management and give you some additional opportunities. Sometimes change you did not want or ask for results in something even better. Good luck.

Oh you KNOW it was ME, WillTvl4Food - I'm such an evil beasty! ;)

Or get really bold and explain lutefisk... ;)

full disclosure: I can't stand the stuff, but I do like the Swedish Meatballs with lingonberry sauce at IKEA. :D

oh I forgot to add "and please be sure when you are finally transferred you disable the 'Beverly' dispenser those folks from ATL seem to like"....I think that's part of the issue

The "City" doesn't choose, the federal government chooses. Essential Air Service (EAS) is a fair, open and competitive bidding process.

Has Delta won any EAS bid in the former NWA territory?

Delta domestic office closure sending calls to Jamaica!
 

Just heard from some friends that DL would rather have customers call Jamaica to deal with outsourced reps than to keep SUX and SEA res offices open....Sad day for the American worker...thoughts?

http://www.flyertalk.com/forum/delta...a-sux-res.html
The closures have nothing to do with pushing calls to VJE. There are plenty of openings in other call centers to make up for the closings.

And Montego Bay is still taking calls!
 

The true irony is that DL would rather have you sit on hold and then send your call to Jamaice for everyone except PM/DM....it's a slap in the face of alot of fine people, and a total disregard for customer service....

What?!?!? You got kidding me? Why they calling in Jamaica? Something is not right. The customers calls should belongs in US and not in Jamaica.

Some of us -even in SEA still eat and like lutefisk.

+1 All it takes is the right heritage and it's wonderful.

Sounds good to me. Reservations should be done online, and for those who can't it should be automated with a computerized voice system. I actually think hiring offshore reps is overkill and here is why:

Delta ought to have consumers have direct access to the reservation systems via the internet and voice systems tied to their reservation systems. Actually having representatives over the phone to me is actually overkill and to me quite frankly shows that if they need such, it means their automated systems are failing the customer and not intuitive enough so they are needing hand holding from a representative.



Delta should put funds into aircraft, hiring qualified onboard personnel and pilots and equipment and into maintaining the airplanes they fly as well as terminal expansions.

I don't think it is a sad day for the american worker at all, I think it has to do with priorities and moving forward and not worrying about folks losing their jobs so that the firm can better progress.

In fact, with the Delta orders for Boeing corporation jets, there are more jobs for workers building modern jets at factories, working on terminal expansion and construction jobs and I hope in the future, more aircraft expansions and more pilots needed to fly those jets and even more hirings for flight attendent jobs and crew members and the like.

Delta has indeed given jobs right back to America and lots of them too.

The airline industry is pretty well known as to what can be done transportation wise, and the future progression is also well established.

Speaking of reggae-related topics, pass me that spliff, mon.

I'll add my positive thoughts and hopes for those in SEA and SUX as they decide whether to remain with DL or try something different.

The one time I knowingly got through to SEA was as a lowly FO slated to fly MSY-ATL-LGW during the January 2011 winter weather event in ATL. As soon as the weather waiver was put on, I rang up the FO line and confused the heck out of the front-line agent by insisting that they should route me to LHR. She didn't seem to fully comprehend that LHR and LGW were co-terminals, but did eventually get me on the line with a supervisor in SEA. I told the supervisor the flights I wanted (MSY-MSP-LHR, which seems like a strange routing to avoid winter weather) and that I wanted to go out a day earlier, since that routing was after I'd completed my obligations in MSY. The supervisor spent some time figuring out if the rebook would be authorized, and then decided it could be done at no charge. She put me on hold while international reissue went about working their magic and kept coming back on to let me know that they were still taking care of things. After about 15 minutes, the ticket was reissued, and I received the confirmation email while still on the phone. IROPs handling like that are something that keep me with DL!

This assumes, of course, that management is interested in the customer's opinions.