Not Thrilled With a Remark by a DM Agent Tonight
Dec 20, 2011, 12:32 pm
#16
Join Date: Oct 2009
Location: MSP
Programs: Delta PM, 1MM
Posts: 3,784
That said, it's a busy and demanding time of year. The OP should certainly get the ORC, but I hope he won't report one dismissive remark from an agent who was probably tired and stressed.
Dec 20, 2011, 12:35 pm
#17
Join Date: Dec 2010
Location: PDX, MKE
Programs: DL Plat, AMEX Plat, Hertz Gold
Posts: 167
I know its off topic but why every time I come on here, someone has to argue or just be a complete a-hole to the OP. It starting to get old really fast. If you nothing nice to say don't say anything at all.
Last edited by PDX1130; Dec 20, 2011 at 12:42 pm
Dec 20, 2011, 12:46 pm
#18
In memoriam, FlyerTalk Evangelist
Original Poster
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
As to the post above that suggested that I could have taken a different routing to increase the miles - - - Originally routed ATL/MSP/PIT. I did think about asking for something like ATL/DTW/PIT or ATL/JFK/PIT, but, I wasn't sure how I could explain why I wanted to do this!
Dec 20, 2011, 1:37 pm
#20
In memoriam, FlyerTalk Evangelist
Original Poster
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Dec 20, 2011, 7:47 pm
#21
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
As to the post above that suggested that I could have taken a different routing to increase the miles - - - Originally routed ATL/MSP/PIT. I did think about asking for something like ATL/DTW/PIT or ATL/JFK/PIT, but, I wasn't sure how I could explain why I wanted to do this!
Dec 20, 2011, 8:28 pm
#22
Join Date: Oct 2000
Posts: 372
Recently, I had the good fortune to reissue a ticket with one of the most capable agents in my 2M miles of travel. I was amazed to find that she truly did not appreciate the complexity and value of MQMs to our community of elites. That was just not part of her training. I would cut ticket agents some slack on MQM issues. Those at DL with full appreciation of MQM currency are marketers, accountants, etc., but they don't issue tickets.
Dec 20, 2011, 8:39 pm
#23
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
well, your topic was that your not happy with what the DM agent said, so I will attempt a reply at that.
Sure, probably not the smartest thing for an agent to say, however, if your like me and have more miles then god, it probably seemed pointless to the agent that you'd want a mere 1,000 more miles added onto your already palatial account. Again, not trying to defend the agent, but in the grand scheme of things, probably so minor in the realm of making complaints, that I would probably forget about this one and save it for a more egragarious complaint.
Sure, probably not the smartest thing for an agent to say, however, if your like me and have more miles then god, it probably seemed pointless to the agent that you'd want a mere 1,000 more miles added onto your already palatial account. Again, not trying to defend the agent, but in the grand scheme of things, probably so minor in the realm of making complaints, that I would probably forget about this one and save it for a more egragarious complaint.
Dec 21, 2011, 12:56 am
#24
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I really think people should stop bugging Kevin P. on such. For a promo issue, he is a great resource. Let us not abuse his good nature.
Why not try tweeting dlassist? They seam fairly good on chasing down what's up in the bowels of DL IT.
And do you really need the MQMs? If not I could use them :-)
Why not try tweeting dlassist? They seam fairly good on chasing down what's up in the bowels of DL IT.
And do you really need the MQMs? If not I could use them :-)
Dec 21, 2011, 3:37 am
#25
Join Date: Oct 2011
Programs: Ham Sandwich Medallion
Posts: 889
Once again, as long as we're on the topic of MQMs, I got another response to my original routing credit concern and was told that ORCs are given for IDBs only. VDBs do not receive ORC at all. As a "one-time exception", I was given the ORC for my route this time.
So let me get this straight: vouchers can no longer be combined (removing one of my main incentives for bumping), and if I get rerouted from a longer itinerary to a shorter one, I get no credit for the lost MQMs? Someone remind me what incentive there is left to bump...
So let me get this straight: vouchers can no longer be combined (removing one of my main incentives for bumping), and if I get rerouted from a longer itinerary to a shorter one, I get no credit for the lost MQMs? Someone remind me what incentive there is left to bump...
Dec 28, 2011, 1:34 pm
#26
Join Date: Apr 2007
Location: NY
Programs: DL PM, QR Silver, AC 50K, Marriott Gold, Hilton Gold
Posts: 185
Has Delta's policy changed?