Can't book... IT problem?
Aug 22, 2011 | 10:28 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Not for revenue tickets, but the award booking engine has been a little fussy this evening... (then again, when is it not?)
Aug 23, 2011 | 6:57 am
#4
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,790
Took me about an hour of fighting with Revenue Management to find a fare (Price was fluctuating between 595 and 850, same U7LC Fare). When finally found it, the system didn't let me book it and asked me to contact Delta.
Aug 23, 2011 | 8:54 am
#5
Join Date: Jan 2010
Programs: HHonors Diamond, Delta Plat, National Executive
Posts: 165
Yes, I had problems yesterday trying to book a flight using a partial ecredit. I thought that maybe it was because I was using a different credit card, but I finally gave up and just have my travel person book. I guess Delta will get to yet that $60 credit. Too hard to book.
Aug 23, 2011 | 9:24 am
#7
Join Date: Dec 2009
Location: PA, AK, or FL 350
Programs: Delta Ham Sammich, SPG, Hertz #1 Gold, Chalet Suites Matterhorn
Posts: 950
About an hour ago, DL melted down when I chose to spend an ecredit on a multi-city itinerary. I had to log off and clear cookies to get it to work.
Aug 23, 2011 | 11:07 am
#9
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
Aug 23, 2011 | 2:12 pm
#10
Join Date: Apr 2006
Location: Ohio and Colorado
Programs: AA Gold MM, HH Gold, Delta, Bonvoy,SWA
Posts: 954
Me too
Actually, I had the problem yesterday as well. Everytime I got to the Purchase page, I got the "Sorry" page. Called the Medallion desk and booked via phone. Great service from the CSR and no charge for booking via an actual person. I did mention the problem on the web site and she certainly recognized the problem.
Cheers
Aug 23, 2011 | 3:05 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
EGAD!!!!! How did they know that!?!?!?!
Actually, I had the problem yesterday as well. Everytime I got to the Purchase page, I got the "Sorry" page. Called the Medallion desk and booked via phone. Great service from the CSR and no charge for booking via an actual person. I did mention the problem on the web site and she certainly recognized the problem.
Cheers
Actually, I had the problem yesterday as well. Everytime I got to the Purchase page, I got the "Sorry" page. Called the Medallion desk and booked via phone. Great service from the CSR and no charge for booking via an actual person. I did mention the problem on the web site and she certainly recognized the problem.
Cheers