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-   Delta Air Lines | SkyMiles (https://www.flyertalk.com/forum/delta-air-lines-skymiles-665/)
-   -   First Class Monetization, or FCM: The Definitive Thread (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1230437-first-class-monetization-fcm-definitive-thread.html)

Crazyhotelguy Mar 20, 2013 10:52 am

I guess the positive here is that it looks like Bubbashow has actually made some new friends here!

:)

StayingHomeIsBetter Mar 20, 2013 10:54 am


Originally Posted by SFO777 (Post 20449912)
Says you. Even after moving from Diamond to Platinum this year, I continue to be at a 100% upgrade rate when I buy a Y fare. If you are having a problem, perhaps you need to do a better job managing your travels.

As someone who also has dropped from DM to PM, my track record this year is yet to be determined. I'm just not in the position where I can (or would) gouge my clients with full Y fare tickets.

I am not one of those folks who feel that, as long as I am taken care of, there is nothing to worry about... that others be damned.

If I was getting UG'd 100% of the time (for now) but saw a bad trend getting worse for others, I'd still have comments on the continued degradation of SM.

Right now it is "Devil take the hindmost" but I must expect that sooner or later we all are going to be negatively impacted, as DL management continue to push the envelop with respect to trimming back SM.

You folks who assert that reducing some FC UGs via FCM is good business, for consistency, must surely be willing to agree that forgoing all FC UGs in favor FCM is also good business... even the UGs that you would have otherwise received... even with the purchase of a full Y fare.

Correct?

timmy83 Mar 20, 2013 11:05 am


Originally Posted by StayingHomeIsBetter (Post 20452271)
As someone who also has dropped from DM to PM, my track record this year is yet to be determined. I'm just not in the position where I can (or would) gouge my clients with full Y fare tickets.

I am not one of those folks who feel that, as long as I am taken care of, there is nothing to worry about... that others be damned.

If I was getting UG'd 100% of the time (for now) but saw a bad trend getting worse for others, I'd still have comments on the continued degradation of SM.

Right now it is "Devil take the hindmost" but I must expect that sooner or later we all are going to be negatively impacted, as DL management continue to push the envelop with respect to trimming back SM.

You folks who assert that reducing some FC UGs via FCM is good business, for consistency, must surely be willing to agree that forgoing all FC UGs in favor FCM is also good business... even the UGs that you would have otherwise received... even with the purchase of a full Y fare.

Correct?

Correct. I'm not going to pretend to like it if I've dished out thousands of $$ for a seat in Y, but it is good business for the airline that can sell all of their seats.

rylan Mar 20, 2013 11:10 am


Originally Posted by aubreyfromwheaton (Post 20452170)
I get irritated when I try to search for "A" fares on ITA and it spits back Q fares and the like.

Also, anyone think that DL waive the change fee (for an FO) if you change from let's say an H fare to an A fare cuz you are going up in class?

Yes they should. Sometimes it may take calling back to get an agent who will waive it, however generally they will waive for a change that involves 'buying up' to the next cabin.

timmy83 Mar 20, 2013 11:12 am


Originally Posted by aubreyfromwheaton (Post 20452170)
I get irritated when I try to search for "A" fares on ITA and it spits back Q fares and the like.

Also, anyone think that DL waive the change fee (for an FO) if you change from let's say an H fare to an A fare cuz you are going up in class?

Yes- I've done this a couple of times recently. As long as it results in a net increase in price it should be easy. If the result is a decrease in cost, they'll probably still do it, but it may take a couple of calls.

hazelrah Mar 20, 2013 11:22 am

Interesting how flawlessly and seamlessly Delta has executed the new FCM revenue stream, yet fixing the award calendar and fare presentment is just too darn hard :rolleyes:

hazelrah Mar 20, 2013 11:24 am


Originally Posted by StayingHomeIsBetter (Post 20452271)
I am not one of those folks who feel that, as long as I am taken care of, there is nothing to worry about... that others be damned.

Are you a Delta hub captive, SHiB?

StayingHomeIsBetter Mar 20, 2013 11:24 am


Originally Posted by hazelrah (Post 20452478)
Interesting how flawlessly and seamlessly Delta has executed the new FCM revenue stream, yet fixing the award calendar and fare presentment is just too darn hard :rolleyes:

As we know, the calendar is not broken.

It (mal)functions precisely as intended.

vxmike Mar 20, 2013 11:29 am


Originally Posted by StuckOnSegments (Post 20449656)
Quit your self righteousness, I never feel entitled to an upgrade. However, when i feel like Delta is playing games at the expense of their FFs(i should get used to it) I am perfectly entitled to make my opinions known. Explain why the M fare or this coach fare
http://i.imgur.com/fMdMZ2q.jpg

are priced higher than an F ticket. If delta was trying to sell more tickets, wouldn't it make sense to have the coach ticket even cheaper?

Except I don't think their goal is to sell more cheap economy tickets. Planes today are generally full, so the goal is to extract more revenue per seat.

If they price coach lower and first higher they're going to get business travelers AND leisure travelers buying the cheapest coach fare. If they price as your example demonstrates the business traveler is still going to buy the expensive coach fare, and anyone with discretion will spend more to go First. The net result is more revenue.

Yeah it's kind of slimy but it makes money. That's ultimately what Delta's goal is though.

timmy83 Mar 20, 2013 11:30 am


Originally Posted by StayingHomeIsBetter (Post 20452502)
As we know, the calendar is not broken.

It (mal)functions precisely as intended.

Indeed. By Delta's logic, AA has by far the worst award search functionality as featured here

StayingHomeIsBetter Mar 20, 2013 11:35 am


Originally Posted by hazelrah (Post 20452498)
Are you a Delta hub captive, SHiB?

No, I am not. I could become a USAir hub captive, but that thought sends shivers down my spine.

If anything, I am a captive of my own inertia.

At the same time, I generally appreciate the good service that DL front-line employees attempt to deliver, within the constraints imposed upon them by less customer-focused management. I have flown the airline for most of 40 years, and I have weathered through other mis-motivated, myopic management administrations... so I tend to hang around.

That, and I have nearly 1 MM miles that, every time I get an urge to use them, prove to be incredibly difficult to use on "equitable terms."

So, I naively continue to accumulate them under the theory that they would be even harder to use without the elite status that is retained through accumulating more miles.

I am not proud of the logic, but there it is. :D

timmy83 Mar 20, 2013 11:39 am


Originally Posted by StayingHomeIsBetter (Post 20452586)
No, I am not. I could become a USAir hub captive, but that thought sends shivers down my spine.

If anything, I am a captive of my own inertia.

At the same time, I generally appreciate the good service that DL front-line employees attempt to deliver, within the constraints imposed upon them by less customer-focused management. I have flown the airline for most of 40 years, and I have weathered through other mis-motivated, myopic management administrations... so I tend to hang around.

That, and I have nearly 1 MM miles that, every time I get an urge to use them, prove to be incredibly difficult to use on "equitable terms."

So, I naively continue to accumulate them under the theory that they would be even harder to use without the elite status that is retained through accumulating more miles.

I am not proud of the logic, but there it is. :D

Oh gosh - I think you just described the logic of the majority of the DL forum users here, myself included (although to a much smaller scale).:o

sdadept Mar 20, 2013 11:54 pm


Originally Posted by Sabai (Post 20447686)
My take on FCM is that it's better to have no status with DL and just buy the cheapo A fares rather than play Upgrade Roulette. SkyMiles is becoming more of a sucker's game for those who think that can beat the house.

As a fallen Plat (currently Silver) I'm happy to purchase an A fare and breeze right past the supplicating DMs and PMs on their K fares hovering at the gate.

If the trip isn't long enough to splash-out for a front cabin fare, I'm perfectly content to ride in the back. It's domestic first - ain't nothing worth getting worked up over.

I completely agree. I came to the conclusion a while ago that loyalty just wasn't worth it anymore and the cheap a/p fares are worth the cost.

StuckOnSegments Mar 21, 2013 9:20 pm

And wouldn't you know it, because of these low F fares(i'm assuming here), there were 4 children in first, along with their mother and father, who had a mileage plus tag on his bag.

It's a little hard not to be pissed that some potential upgrades disppeared(there was 1 f seat available at check in) and went to kids on cheap a fares, and of course they would have bought a fares, because they were cheaper than coach fares. I'm sorry, but this doesn't seem like a 2 way street when it comes to loyalty.

Oh, and i know it's was an eastward flight, but total flight time from denver to atl was ~2:05. That's fast!

SFO777 Mar 21, 2013 9:24 pm


Originally Posted by StuckOnSegments (Post 20461416)
And wouldn't you know it, because of these low F fares(i'm assuming here), there were 4 children in first, along with their mother and father, who had a mileage plus tag on his bag.
It's a little hard not to be pissed that some potential upgrades disppeared(there was 1 f seat available at check in) and went to kids on cheap a fares, and of course they would have bought a fares, because they were cheaper than coach fares. I'm sorry, but this doesn't seem like a 2 way street when it comes to loyalty.

How do you know what fare they paid?


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