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Old May 17, 2011 | 3:36 pm
  #16  
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Originally Posted by Vuelos
Something doesn't make sense.
Unfortunately, it makes perfect sense: It's the DL award pricing engine doing it's usual thing
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Old May 17, 2011 | 9:54 pm
  #17  
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Originally Posted by Vuelos
You shouldn't have to negotiate. Press the local agent on why the cost is what it is.

Do you have status with Delta?
yes i'm GM
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Old May 17, 2011 | 10:16 pm
  #18  
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Originally Posted by Vuelos
You shouldn't have to negotiate. Press the local agent on why the cost is what it is.

Do you have status with Delta?
i'm GM

as i mentioned above, agent told me my mile redemtion is devided into

2 piece (BKK-ICN, ICN-GRU) .

she couldn't do anything and was frustrated cuz she only could tell

what system says .
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Old May 17, 2011 | 11:28 pm
  #19  
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Originally Posted by mtkeller
Unfortunately, it makes perfect sense: It's the DL award pricing engine doing it's usual thing
DL's pricing engine not following DL SM award rules is not a new thing....sadly.
^ for DL once more making customers angry....
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Old May 18, 2011 | 2:55 am
  #20  
 
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I agree with poster above - hold the ticket, then call the manual pricing desk to get price reduction. Then book.
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Old May 31, 2011 | 9:18 am
  #21  
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Manual Pricing desk

I was talking to SKymiles service centre last weekend trying to book a OW award ticket inside domestic china (6k miles per OW segment - should have been 12K?) - was quoted 90k miles :-)

Asked for the manual pricing desk or could this be escalated to anyone for verification as it was obviously a mistake.

Answer was 'no' - followed by 'there is no way to review the prices given by the computer, there used to be but no longer'

Can anyone provide any further detail about this manual pricing desk and how to contact it in particular?
catharsis is offline  


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