I was talking to SKymiles service centre last weekend trying to book a OW award ticket inside domestic china (6k miles per OW segment - should have been 12K?) - was quoted 90k miles :-)

Asked for the manual pricing desk or could this be escalated to anyone for verification as it was obviously a mistake.

Answer was 'no' - followed by 'there is no way to review the prices given by the computer, there used to be but no longer'

Can anyone provide any further detail about this manual pricing desk and how to contact it in particular?