How to get points back
Mar 21, 2011 | 3:29 pm
#1
Original Poster
Join Date: Mar 2011
Programs: aeroplan, delta, aa
Posts: 125
How to get points back
My spouse and I each have our own points number. We used our points to upgrade for a trip to Hawaii. After the trip, we checked out accounts and found that I had been charged 15,000 points, and my spouse had been charged twice: 15,000, and then the next line again said 15,000. My spouse called and they said that it was correct: 15,000 each way. But I was only charged once. We didn't want to draw that to their attention in case they charged me another 15!! Any thoughts? We could really use those points!
Mar 21, 2011 | 3:47 pm
#2
Join Date: Nov 2005
Location: NYC
Programs: Delta DM, SPG Plat, Hyatt Diamond, MTA Rust, Hertz Five Star something or other
Posts: 2,858
My spouse and I each have our own points number. We used our points to upgrade for a trip to Hawaii. After the trip, we checked out accounts and found that I had been charged 15,000 points, and my spouse had been charged twice: 15,000, and then the next line again said 15,000. My spouse called and they said that it was correct: 15,000 each way. But I was only charged once. We didn't want to draw that to their attention in case they charged me another 15!! Any thoughts? We could really use those points!