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-   -   How to get points back (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1196921-how-get-points-back.html)

taylor Mar 21, 2011 3:29 pm
How to get points back
 
My spouse and I each have our own points number. We used our points to upgrade for a trip to Hawaii. After the trip, we checked out accounts and found that I had been charged 15,000 points, and my spouse had been charged twice: 15,000, and then the next line again said 15,000. My spouse called and they said that it was correct: 15,000 each way. But I was only charged once. We didn't want to draw that to their attention in case they charged me another 15!! Any thoughts? We could really use those points!

thepointsguy Mar 21, 2011 3:47 pm
Originally Posted by taylor (Post 16076066)
My spouse and I each have our own points number. We used our points to upgrade for a trip to Hawaii. After the trip, we checked out accounts and found that I had been charged 15,000 points, and my spouse had been charged twice: 15,000, and then the next line again said 15,000. My spouse called and they said that it was correct: 15,000 each way. But I was only charged once. We didn't want to draw that to their attention in case they charged me another 15!! Any thoughts? We could really use those points!
Its 15k each way so you got lucky. That happens from time to time, so I'd call it a day and be happy you saved 15k miles.


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