mnredfox

After selecting seats on AF.com, verifying on klm.com and checkmytrip.com, my itin now 4 days preflight shows no seat assignments and they won't stick.

wilsonnyc

So dumb. I dunno, since you're 4 days out, I would call DL, ask them specifically to chat with AF ticketing, and see if they could confirm your seats manually. Our issue was that we traveling together, and by the time we realized our seats were gone and got to the airport, all 2-seat configs were taken. I'd be curious to see what Delta is able to do at 4 days out.

Erasmus

I understand it was annoying, but... If you still ended up in Affaires on CDG/BKK and vv., I'd quit complaining about seat assignments and lay low---those upgrades should not have been issued, and, as many have observed up thread, are actively being voided by DL when discovered.

Drile

Yeah, very lucky the upgrade was not taken away by all recent accounts.

SusanDK

This story is oddly similar to our last TATL flight from AMS-DTW, but on DL. We had booked M fares with SWU upgrades on KLM from CPH-AMS, and DL from AMS-MCO via DTW. All upgrades were confirmed and seats assigned at time of booking. I checked our record every week, including the night before the flight, when seats were still showing as originally reserved (2C & E on the DL AMS-DTW leg). I was mostly checking to keep an eye on the KLM legs since I'd read here to do that.

At check-in in CPH I did briefly notice that my seat for AMS-DTW on DL was now 4C and assumed we'd been moved back two rows, or that perhaps there was an equipment change (hoping for a refurb!). I didn't notice until we landed in AMS and were on our way to the gate that my husband's BP was the originally-reserved 2E. Our connection was short and they were already boarding when we arrived at the gate; in fact, boarding was almost complete although the flight wouldn't leave for more than 45 minutes.

The gate agents in AMS were terribly unhelpful and said they did not have two seats together. I tried to explain that we'd had these two seats booked for months and they were still showing the night before in the system, and had a print-out of the reservation with the seats displayed. After some checking, she claimed that a couple of seats were broken which caused them to move seat assignments, but those same seats were now repaired and occupied. I do not understand why we were split in the move as we were on the same PNR, nor why it wasn't rectified once the seats were back in service. She told us to board and the FAs would help seat us together.

It was a very awkward and uncomfortable situation, because we appeared like some idiot couple who not only didn't reserve our seats in advance, but also turned up last to board (not our fault as we walked directly from our connecting flight to the gate). Or people may have thought we were last minute op-ups, rather than people who had booked months in advance, and should be happy with any seats. At first, the FA tried to ask us if we'd be ok with 5B & C (across the aisle from one another), because the gentleman in 5B was just starting to get seated and she probably felt he'd be easiest to move.

There was a solo woman traveler in 4E, with my husband's BP for 4C, and a solo man traveler in 2C with my BP in 2E, but the FA wouldn't even try to ask one of them to switch. Since the gentleman in 2C could not have possibly had his seat assignment earlier than about 16 hours prior, because I'd checked our assignments late the previous night and we still had 2C&E, I did not understand why it couldn't be explained to him and he be asked to move to 4C. After a bit of awkwardness when we weren't jumping at the across-the-aisle solution, the woman in 4E graciously offered to move. But she had already settled in, was sipping champagne, had stowed her belongings, etc., so it made the entire BE cabin notice the disruption which we seemed to be the cause of, so was quite embarrassing. There was no recognition by any of the FAs to our PM status --not intending to sound DYKWIA here, but the flight log would have shown we were both PM and you'd think they'd have made a little more effort to resolve the situation discretely rather than treat us like first-time flyers who didn't know we should have arrived early and/or booked seats in advance, and so had to inconvenience the entire BE cabin.

Susan

wilsonnyc

i hear ya, and understand we were lucky (I think the UG's stuck because they were bought/redeemed/reissued well before a lot of the reported crackdowns...and I have a long paper trail with DL confirming everything was kosher) - this was less a complaint about our situation and more an observation/caveat for future travelers upgrading on AF/KLM and want to sit in the seats they have chosen. While I'm still not sure what the exact solution is (sounds like other folks like Susan have had similar issues, despite going through all the normal steps), I think it's probably the safest thing to do to call DL at t-48 and ask them to specifically confirm the assignments with AF. I think our issue was that because the assignments themselves were never confirmed with AF specifically (despite seeing our seats both on DL and AF sites for months), they never really stuck and we were left on a full flight, less than 24 hrs from leaving, without any 2 seats together. As I noted, it wasn't the end of the world and we were happy to be affaires, it was just a strange occurence, given all the attn we paid to our seats/reissues in the 9 months since the tickets were bought.

mnredfox

+1. Well more fiasco's overnight, but last night DL PNR shows 2 flights removed, even though ticket record shows all flights, current reservations shows 2 flights were removed.

Call to DL, was told by DM agent that it was Amex Travel that did it. They manually do long sell to re-enter the flights, but flights gone.

Call to Amex Travel indicates DL did it. Great, the finger pointing game.

Then, T-minus 2 days ticket still not reissued with SWU's. Had to call the DM line to have them call the ST UG desk to do manual reissue. After 2 years of electronic SWU's, it appears DL STILL does not have it's act together regarding the manual reissues. I've had this problem repeatedly with DL, time for TTU.

SDQBound

Happy to report that everything went really well. However, even though the service was great, I didn't find Affairs to be a big deal. The seat (NEV4) was the worst lie-flat I've ever seen. Not sure if I wasn't able to find the right position, but I just couldn't sleep. Next time will fly through LHR on the DL 764.

mnredfox

What was your route? I paid twice that in luxury tax CDG-JFK...

vgb2001

I paid also $55 or so for DTW/CDG-CDG/SLC

SDQBound

CDG-JFK was the one I upgraded. BOS-CDG was booked in Business from the beginning so I guess they charged me the luxury tax for that segment when I purchased the ticket.

mnredfox

Got it, thanks.

bradfrancini

Something bizarro just happened to one of my AF SWU itineraries. Going from LAX-FCO in March. Entire flight was booked as DL codeshare in W with O availability, agent properly upgraded my LAX-CDG legs into O, flight numbers for those segments only changed to the AF flight numbers, the shorter flights remained as DL flight numbers.

That was six weeks ago. Checked the itinerary today on the DL site, and the return CDG-LAX legs shows me in coach? Checking the itinerary on AF shows something even more bizarre -- both the LAX-CDG and CDG-LAX legs are "duplicated", with a premium economy and business version.

Talked to DL and they said they sent communication to AF and to check back in a couple of days. Not sure what could have happened here? I have a similar itinerary LAX-MAD in February that has not been affected by this glitch.

brit44

Flying LAX-ZRH Feb 15th returning Feb 17th. Expert flyer shows O9 &O6 for AF065 on outbound and AF066 on inbound. Have called 3 separate times and been told by agents no O class available. I know it is as I did a dummy award booking in affaires for those exact flights and it shows available. I have to ticket today as my certs expire tonight. Any advice? Do I just keep calling back?

FlytheTail

I just checked and saw O0 on the 15th and O6 on the return. Checked again and then saw O9 on the outbound. Strange!

It's been reported though that there's more O inventory available for AF/KL bookings that what's available to DL, but with at least O6, I'd be surprised if DL didn't have some seats available to them.

Could it be that Delta can't book the connecting Cityjet flights and so can't see any inventory?

Finally, I've found that relatively few DL agents actually know how to book into O. Maybe keep trying and hope for a more "informed" rep.