SkyMilesInsider update: Sky Priority is HERE…
May 10, 2010, 9:52 am
#901
Join Date: Oct 2008
Location: West Palm Beach, FL
Programs: Marriott LT Titanium, Hilton Diamond, DL DM & 2MM
Posts: 235
While I'm glad it worked out well for you and the GA came on the plane to provide the upgrade, I hate to tell you that this is not a new feature of skypriority. You happened to get a nice GA who actually took the time and effort to upgrade people from the list after they boarded. That is a few and far-between occurance as many others have experienced.
May 10, 2010, 10:07 am
#902
Join Date: Jan 2008
Location: LEX
Programs: Delta Reserve - PM
Posts: 1,143
I don't think they post their "actual" names. Pretty sure I got a response from Clint Eastwood once....I mean ... is that, at least use a name like Bill McNeil or something no one outside of NewsRadio fans will recognize as being fake.
it does to me... I'm just sayin... maybe they didn't stop offshoreing everything... might explain the crazy responses people have been getting when writing in to customer care...
May 10, 2010, 10:35 am
#903
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
I noticed on my last trip on 2 of the 4 flts that the GA called First before calling any zones. Not sure if they did this on their own or if a policy change is afoot.
May 10, 2010, 11:06 am
#904
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
Sounds vaguely Salt Lake City-ish. You may be just sayin but you say bad. Real bad.
May 10, 2010, 11:14 am
#905
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Customer Service, of all kinds, for all sorts of companies, is located in various locations, worldwide. However, since the USA is a melting pot, a nation of immigrants, a name is, foreign sounding or not, meaningless.
This person might be in Mombai, or might be in The Philippines, or might also be the first generation US born child of foreign born, US immigrants who settled in Dallas, Texas; or Omaha, Nebraska; or Eagan, Minnesota; or Salt Lake City, Utah; and whose first generation US born child now works for Delta (former Northwest) in Chisholm, Minnesota.
The real question is, from the way your comment/question was posed, does it really matter, or even more importantly, why does it matter to you? I can assure you, from the way you posed your comment/question, that it does not matter to the vast majority of the FlyerTalk users!
This person might be in Mombai, or might be in The Philippines, or might also be the first generation US born child of foreign born, US immigrants who settled in Dallas, Texas; or Omaha, Nebraska; or Eagan, Minnesota; or Salt Lake City, Utah; and whose first generation US born child now works for Delta (former Northwest) in Chisholm, Minnesota.
The real question is, from the way your comment/question was posed, does it really matter, or even more importantly, why does it matter to you? I can assure you, from the way you posed your comment/question, that it does not matter to the vast majority of the FlyerTalk users!
May 10, 2010, 11:17 am
#906
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Either way, from your mouth to G's ears, let us just hope that this will be a viral behavior for all gate agents, going forward!
May 10, 2010, 12:01 pm
#907
Join Date: Jan 2008
Location: LEX
Programs: Delta Reserve - PM
Posts: 1,143
So is there still "pre-boarding" with families w/ infants, disabled individuals, children flying alone, FAM, Haywood Jablome with a stubbed toe, etc...or do they just lump all these people in with Zone 1?
May 10, 2010, 12:01 pm
#908
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
Last night flying from ATL-MCI, the ATL GA announced FC Boarding. FC was about 80% full and seated before I saw others boarding. The GA bumped two FF's to first and while he was in the front, I thanked him for boarding FC and then the rest of Zone 1. He didn't say that there was a policy change, but he did say that he has regonzied the "Zoo" when he calls zone 1 on most flights.
May 10, 2010, 12:05 pm
#909
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
May 10, 2010, 12:10 pm
#910
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
I have noticed that gate agents have returned to pre-boarding on my last four segments, though I have no idea whether this is due to Delta impetus, or independent impetus on the part of the gate agents. Somehow, I am thinking that it is independent impetus on the part of the gate agents, in an attempt to make the passenger experience, and their own job, easier/better, but I have no way of confirming that.
May 10, 2010, 12:52 pm
#911
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
JFK, T3 gate #23 (the RJ pen). I've gone out of there a dozen times and I don't recall ever having them call SkyPriority. They just say "Now boarding all zones all rows flt XXXX". And, they make no distinction between SkyPriority Boarding Lane and anything else. It's a mad dash for the gate. Please, they need some training there. I understand they may not call Zone 1 if there's only two of us, but for heaven's sake, don't train PAX to ignore SkyPriority. That's only setting up further problems down the road.
May 10, 2010, 12:56 pm
#912
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
JFK, T3 gate #23 (the RJ pen). I've gone out of there a dozen times and I don't recall ever having them call SkyPriority. They just say "Now boarding all zones all rows flt XXXX". And, they make no distinction between SkyPriority Boarding Lane and anything else. It's a mad dash for the gate. Please, they need some training there. I understand they may not call Zone 1 if there's only two of us, but for heaven's sake, don't train PAX to ignore SkyPriority. That's only setting up further problems down the road.
May 10, 2010, 1:04 pm
#913
Join Date: Jan 2009
Location: SLC
Programs: Delta Skymiles DM, Priority Club Platinum Elite
Posts: 394
May 10, 2010, 1:07 pm
#914
Join Date: Jan 2009
Location: SLC
Programs: Delta Skymiles DM, Priority Club Platinum Elite
Posts: 394
Guess again!
On the other hand, he could have been new to the area, but I prefer to call shenanigans!
May 10, 2010, 1:10 pm
#915
Join Date: Nov 2009
Location: PHL
Programs: AA EXP
Posts: 953
I have noticed that gate agents have returned to pre-boarding on my last four segments, though I have no idea whether this is due to Delta impetus, or independent impetus on the part of the gate agents. Somehow, I am thinking that it is independent impetus on the part of the gate agents, in an attempt to make the passenger experience, and their own job, easier/better, but I have no way of confirming that.
). To me, this seems like a more sane boarding process. As a GM, I really don't need to line up with the F PAX if I'm not in F. I would absolutely love (tweak as appropriate for aircraft w/o F) Zone 1 (F), Zone 2 (SkyPriority not in F), Zone 3 (FOs?), Zone 4, Zone 5, Zone 6, ..., Zone n. That's a lot of Zones, though.