Anyone having problems with missing itinerarires?
Apr 2, 2010, 11:26 pm
#1
Original Poster
Join Date: Jan 2005
Posts: 664
Anyone having problems with missing itinerarires?
For the past 2-3 days, all of my itineraries have been missing from the DL website. All of them were present earlier this week but now 0 itinerearies are present when I log in. There should be about 8. Anyone else had or currently have this problem?
Apr 3, 2010, 5:17 am
#2
Join Date: Aug 2009
Posts: 10
I had a problem in the early March. I booked 2 BE award tix in December to Europe. Same flights (except one leg) but 2 different tix. One for me and one for a friend.
The tix I booked for the other passenger got cancelled and instantly reissued at less than half the mileage of the original booking somehow. It went from 150,000 miles to 60,000.
The next day my tix got cancelled all together. When I called delta they said that my tix was only on hold and that the time allowed for holding a tix had expired. This was not correct because I had an eticket number and it was over 3 months since the reservation was made. The call center was very helpful and got the ticket rebooked without a problem.
The tix I booked for the other passenger got cancelled and instantly reissued at less than half the mileage of the original booking somehow. It went from 150,000 miles to 60,000.
The next day my tix got cancelled all together. When I called delta they said that my tix was only on hold and that the time allowed for holding a tix had expired. This was not correct because I had an eticket number and it was over 3 months since the reservation was made. The call center was very helpful and got the ticket rebooked without a problem.
Apr 3, 2010, 7:26 am
#3
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Nothing missing but seeing a rather odd 'bug' where one of my itens displays without the 'days till departure' while the others all have it.
Apr 3, 2010, 8:27 am
#4
Join Date: Feb 2009
Location: ORF
Programs: Delta Diamond Charter Member/1.8MM, IHG Spire Elite
Posts: 876
Yes, exact same problem. I spoke to the web people who didn't have a clue. Everything is still there, only now you have to enter the confirmation number.
Apr 3, 2010, 8:54 am
#5
Join Date: Jul 2000
Location: Roanoke, VA
Programs: DL Gold Hilton Gold
Posts: 2,436
http://www.flyertalk.com/forum/delta...delta-com.html
(How many ways can you spell itinerary??
)
Apr 3, 2010, 9:07 am
#6
Join Date: Dec 2009
Location: PWM/BOS/MHT
Programs: DL Platinum 1MM, HH Diamond, Bonvoy Gold
Posts: 252
Do you have a Jr. in your name? I do and had a problems when the merger happened. NW had me with the Jr. attached to my last name without a space. I wasn't being added to the upgrade lists when they were separated. NW gives me a new longer last name and voila, I get upgraded. DL kept me the same and no problems looking up my itineraries or upgrade lists.
Apr 3, 2010, 10:47 am
#7
Original Poster
Join Date: Jan 2005
Posts: 664
Other experiences reported here...
http://www.flyertalk.com/forum/delta...delta-com.html
(How many ways can you spell itinerary??)
http://www.flyertalk.com/forum/delta...delta-com.html
(How many ways can you spell itinerary??
)I called DL today and, unfortunately, tech support is closed until after Easter holiday.
Apr 3, 2010, 10:51 am
#8
Original Poster
Join Date: Jan 2005
Posts: 664
Do you have a Jr. in your name? I do and had a problems when the merger happened. NW had me with the Jr. attached to my last name without a space. I wasn't being added to the upgrade lists when they were separated. NW gives me a new longer last name and voila, I get upgraded. DL kept me the same and no problems looking up my itineraries or upgrade lists.
Apr 3, 2010, 10:58 am
#9
Join Date: Aug 2008
Posts: 67
I've run into this issue: I confirm an award ticket itinerary for three family members coming into the states from Canada. Then I confirm an award for myself departing with them on their return flight. The first itinerary instantly disappears from the system.
Apr 3, 2010, 9:48 pm
#10
Original Poster
Join Date: Jan 2005
Posts: 664
After playing around with the search capabilities I can, however, view the itineraries if I use the dropdown box to select each itinerary individually. I can also view each itinerary if I search by confirmation number. What I am unable to do is view them collectively in a summary fashion.
I also don't think it has anyting to do with the numerous flight and schedule changes that occured to the itineraries in the past couple of days. Once I accepted the changes, or called DL to request alternate routings due to short or prolonged connection times, the problem still exists.
Apr 5, 2010, 8:24 am
#11
Original Poster
Join Date: Jan 2005
Posts: 664
Follow up info
Just got off the phone with online support. The agent had to call the supervisor to inquire about this problem. The supervisor acknowleged that this is a known problem and that IT is actively working on it. No known date for the fix. In the meantime, the only way to view the itineraries is to search individually by confirmation number.