Originally Posted by
dmattj
I've run into this issue: I confirm an award ticket itinerary for three family members coming into the states from Canada. Then I confirm an award for myself departing with them on their return flight. The first itinerary instantly disappears from the system.
Don't think this is the problem. All my itineraries are paid tickets. And again, it involves all 8 itineraries.
After playing around with the search capabilities I can, however, view the itineraries if I use the dropdown box to select each itinerary individually. I can also view each itinerary if I search by confirmation number. What I am unable to do is view them collectively in a summary fashion.
I also don't think it has anyting to do with the numerous flight and schedule changes that occured to the itineraries in the past couple of days. Once I accepted the changes, or called DL to request alternate routings due to short or prolonged connection times, the problem still exists.