Interesting Devolution at Mesaba (Delta)
Jan 19, 2010 | 9:53 am
#1
Original Poster
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,913
Interesting Devolution at Mesaba (Delta)
While passing through on travel this past Friday, I had the opportunity to chat with some local airport personnel.
Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.
Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.
Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
Jan 19, 2010 | 10:25 am
#4
Join Date: Jun 2006
Posts: 2,436
While passing through on travel this past Friday, I had the opportunity to chat with some local airport personnel.
Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.
Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.
Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
using Cornerstone and Deltamatic. More details?
Jan 19, 2010 | 10:34 am
#5
Join Date: Apr 2004
Location: Motown
Programs: DL, WN, AA, IHG Diamond, Hertz 5*
Posts: 3,452
Stations that were operated by Mesaba are now handled by Regional Elite, a new DL subsidiary. DL seperated the ground ops of Mesaba, Comair, and Compass (the wholly owned regionals) from flight ops and combined them to create the new entity. So technically, there are no more XJ operated stations.
Jan 19, 2010 | 10:35 am
#6
Original Poster
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,913
I did inquire, " is this all Mesaba stations" and the person I spoke with said they thought so....
Jan 19, 2010 | 10:39 am
#7
Original Poster
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,913
Stations that were operated by Mesaba are now handled by Regional Elite, a new DL subsidiary. DL seperated the ground ops of Mesaba, Comair, and Compass (the wholly owned regionals) from flight ops and combined them to create the new entity. So technically, there are no more XJ operated stations.
Jan 19, 2010 | 10:43 am
#8
FlyerTalk Evangelist
Join Date: Aug 2004
Location: The best state in the USA - Florida!
Programs: Marriott Titanium/LT Plat, AS Titanium, Disney AP
Posts: 14,532
Blech. While there are times calling SMS is beneficial, I do sometimes like to have an agent deal with it right then and there. 
if true.
if true.
Jan 19, 2010 | 10:46 am
#9
Join Date: May 2008
Posts: 302
In order to further enhance the bottom line, Regional Elite will be operated from Tibet....upper management believes the lack of English speaking personnel will not hinder operations...