FlyerTalk Forums - View Single Post - Interesting Devolution at Mesaba (Delta)
Thread: Interesting Devolution at Mesaba (Delta)
View Single Post
Old Jan 19, 2010 | 9:53 am
  #1  
hazelrah
 
Join Date: Jul 2005
Location: National Capitol Region
Programs: Delta Dirt Medallion,AA,USairways, WN Rapid Rewards, National Emerald Club
Posts: 3,913
Interesting Devolution at Mesaba (Delta)
While passing through on travel this past Friday, I had the opportunity to chat with some local airport personnel.

Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.

Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
hazelrah is offline  
Reply