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Thread: Interesting Devolution at Mesaba (Delta)
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Old Jan 19, 2010 | 10:25 am
  #4  
OHDL1
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Join Date: Jun 2006
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Originally Posted by hazelrah
While passing through on travel this past Friday, I had the opportunity to chat with some local airport personnel.

Apparently Delta has removed Mesaba outstation agents access to the reservations system. If passengers are delayed, Mesaba agents can no longer assist, passengers must call the 800#.

Mesaba outstations have become 'groundstation' support only. It will be intereresting to see how this pans out and if more complaints result.
Hmmm...not true. From what I've read if you approach a Ticket Counter for initial ticketing or voluntary changes....you get directed to Reservations (the 800 number). If for an IROP...ticketing counters or agents at boarding gates should be able to provide assistance. Coming the 1st of Feb...PARS and AOP are gone and everyone will be
using Cornerstone and Deltamatic. More details?
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