E mailed DL....received auto reply from NW???
Nov 25, 2009, 5:46 am
#16
FlyerTalk Evangelist
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
What I think you're forgetting is DLMatic is a very very old system which requires many many things to be processed manually - the agents are use to having the system (PARS) do many of these functions, imagine for a second if you were to loose your current computer and have to start using a DOS based system...you'd have issues too
Nov 25, 2009, 6:56 pm
#17
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
For some reason, the complaints go to NWA and the compliments and questions go to Delta. But, the compensation from NWA seems to be a bit more generous than what I've gotten from Delta in the past, so I'm not complaining (at least about this setup).
Nov 25, 2009, 7:46 pm
#18
Join Date: Jan 2007
Posts: 5,679
+1. NW sure ain't perfect, but they certainly are fairly generous making things right. Last year I netted 50K. I didn't even have to file a single complaint (TTU).