New DBC amount changes AGAIN!
Jun 30, 2010 | 11:01 am
#46
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You can ask for anything at any time, though they're not likely to give it. Like in the U.S., in Europe, the cash rule is for IDBs only.
The foreign carriers are more likely to offer cash (usually a smaller sum of cash instead of a higher voucher). I think that may be because Americans are more familiar with or are more likely to bump, but a foreign carrier's voucher may have limited utility to an American.
Most non-Americans I've ever talked to about it frown on the whole overselling/bumping process. They buy tickets on flights they want and intend to fly as booked.
The foreign carriers are more likely to offer cash (usually a smaller sum of cash instead of a higher voucher). I think that may be because Americans are more familiar with or are more likely to bump, but a foreign carrier's voucher may have limited utility to an American.
Most non-Americans I've ever talked to about it frown on the whole overselling/bumping process. They buy tickets on flights they want and intend to fly as booked.
Jun 30, 2010 | 12:34 pm
#48
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Again, i'm referring to voluntary situations, which is what this thread is about per the first post (not invols). Per DL, they are not "obligated" to offer Delta Dollars in a vol. situation in which the pax gets to his/her destination w/in 1 hr of originally scheduled time. I have seen 1 flight solicit volunteers offering them no compensation but with an arrival half an hour earlier. They had takers...and no one was invol'd..and they didn't have to report them as invols. I'm fairly certain there have been others, however, this is the only flight I have "witnessed" a voluntary situation offering no compensation, which supports Delta's official policy on the matter.
Is that even a VDB situation? They're just giving a free SDC to someone and resolving their oversale (win-win).
Even if it is a VDB situation, the compensation is a SDC waiver. It's not like they asked for VDB's for Delta Dollars, then found a fast reroute for someone and rerouted them with no compensation.
Jul 1, 2010 | 9:51 am
#50
Join Date: Dec 2002
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when voluntary anything goes
Is everyone saying the same thing? If the situation is voluntary then Delta can offer whatever it wants and any volunteers for that offer are accepting whatever was offered. And if that clears enough seats for all confirmed passengers who showed up then everyone wins.
Now if Delta offered a voucher and a volunteer accepted and then Delta rebooked the volunteer on a flight that arrives earlier and did not give the voucher that would be very uncool to say the least. But that's not what was described.
Now if Delta offered a voucher and a volunteer accepted and then Delta rebooked the volunteer on a flight that arrives earlier and did not give the voucher that would be very uncool to say the least. But that's not what was described.
Jul 1, 2010 | 11:10 am
#51
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The announcement made was an oversale announcement. It was clearly stated the compensation would be a flight getting in a half hour earlier. They were seeking three volunteers. This follows the policy I stated from KM. No obligation to offer DL dollars (though most often, but not 100% of the time, they are offered).
I'm not pulling policies out of KM to argue. You keep bringing up invol policy which varies from what the OPs thread pertaining to vol. situations.
I'm not pulling policies out of KM to argue. You keep bringing up invol policy which varies from what the OPs thread pertaining to vol. situations.
For IDB: If the airline IDB a customer and can get them within ONE hours of there orignal scheduled arrival time then by law they aren't required to get compensation. HOWEVER, Delta's SOP is to give the pax DL Dollars of what was last offered for VDB.
Jul 1, 2010 | 12:00 pm
#52
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Isnt there a rule for when flights are canceled out of Europe and pax have to wait 24 hours that they receive $$ from the airline? This happened to some pax behind me in line at LHR earlier this week, but DL (well, the clueless handling agent DL uses) refused to offer compensation according to the EU rule.
