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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jan 16, 2017, 10:23 am
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Last edit by: serpens


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2012-2015 2016

What is EMV?
EMV is a standard for smart (or integrated-circuit, or chip) cards and the devices that can accept them. The standards are maintained by EMVCo and based on ISO 7816 (or ISO 14443 for contactless).

These cards come in two flavours: contact and contactless. Examples below:
----------------------------------------------------------

Notice the contactless indicator on the right-hand side (it looks like a sideways Wi-Fi symbol). It may also be found on the back of the card (for example, on the back of the new Costco credit card).


Where can I get a chip card?

Hawaiian717 operates a website with crowd-sourced information about various cards. You can adjust the search parameters to see cards with contactless, have PIN-primary authentication, etc.

Which businesses accept chip cards?

tmiw operates a website, also primarily crowd-sourced, that tracks chip-enabled merchants on a map. You can see if a merchant supports PIN, contactless, Quick Chip, et al.

Why doesn't my chip card ask for a PIN?

This is likely because you have a signature-preferring card. At this time, PIN-preferring cards issued in the US are rare. Not many financial institutions offer them; most of them instead provide Chip-and-Signature cards, which are programmed to prefer signature over PIN, if the card supports PIN at all.

What is the difference between Chip-and-Signature and Chip-and-PIN?

To the cardholder, the only major difference is how they authenticate themselves at the point of sale. The cardholder inserts their card as normal; instead of signing a screen or receipt, they will be asked to enter their PIN on the keypad.

[spoiler]

A few financial institutions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees.

Why no PIN? (cont.)
American debit cards are unique because they are psuedo-PIN-preferring cards. which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions.

What is the difference between Chip-and-Signature and Chip-and-PIN? (cont.)

Most cards issued in the US are programmed to prefer signature, so save very few instances, they will prompt for a signature (unless the merchant sets a signature waiver). A PIN may be necessary in countries with mostly PIN-preferring cards when using unattended terminals (such as pay-at-the-pump or mass transit). If the card has a PIN for backup verification or ATMs, then that PIN should work. Otherwise, the card will be rejected. If the card is rejected, then either a.) the transaction must be performed by an attendant or b.) an alternative payment method will be required.

Some credit union issued credit cards will have this CVM (Cardholder Verification Method) as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.


I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.


There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote its capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.

In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s, and its smart card payment predecessor was first introduced in France. But as of today, it has become the de-facto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.
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USA EMV cards: Availability, Q&A (Chip & PIN or Signature) [2017>]

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Old Jun 9, 2019, 7:11 pm
  #5221  
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I tried to force offline PIN usage at McDonald's today by going to a manned register and inserting before the cashier was done ringing me up. Unfortunately, it didn't actually process the card until after the transaction was totaled, but it did let me remove before authorization completed. No PIN was asked for, so I suspect McDonald's always uses the exact purchase amount for the cryptogram despite using Quick Chip.

In addition, it looks like the insert card stickers either came back at the Costco gas station I visited today or were never fully removed from all the pumps in the first place. I guess we'll all be waiting until August. (Except if you happen to be at a location trialing the pay fobs, of course.)
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Old Jun 9, 2019, 9:15 pm
  #5222  
 
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Originally Posted by tmiw
Did they specify the reason why you're getting upgraded? My suspicion is that there won't be any change in terms of supported CVMs for the US market, but who knows.
Sorry for the confusion. The ICMP is not with Square, it is the company I am working for, lol. We are moving off of Square to Converge Payments with an iPad. Converge is just Elavon, so I am interested to see what this thing will support.
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Old Jun 9, 2019, 10:39 pm
  #5223  
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I was doing some Ireland trip research and it appears that pay at the pump was actively removed in at least one case.

Before (2010):



After (2015):



I wonder why that is. I kinda wanted to see if signature-only cards would work fine at such, but I guess going inside works too.
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Old Jun 9, 2019, 11:08 pm
  #5224  
 
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Originally Posted by tmiw
I was doing some Ireland trip research and it appears that pay at the pump was actively removed in at least one case.

Before (2010):



After (2015):



I wonder why that is. I kinda wanted to see if signature-only cards would work fine at such, but I guess going inside works too.
Could be an EOL Terminal, kind of like the Verifone MX860s, etc were as EMV keeps evolving. Those look like Wayne Ovation pumps that they only install that style in Europe. But could be Tokheim, as they install that style pump in Europe as well.

Gilbarco pumps however, more or less look like the same ones we have in the US/Canada all over the world.

Newer Wane pumps look like the US ones as well even if its in Europe now.

It is just that most gas stations don't replace pumps as often as they do here in the US.
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Old Jun 10, 2019, 12:40 pm
  #5225  
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Originally Posted by RedLight2015
Could be an EOL Terminal, kind of like the Verifone MX860s, etc were as EMV keeps evolving. Those look like Wayne Ovation pumps that they only install that style in Europe. But could be Tokheim, as they install that style pump in Europe as well.

Gilbarco pumps however, more or less look like the same ones we have in the US/Canada all over the world.

Newer Wane pumps look like the US ones as well even if its in Europe now.

It is just that most gas stations don't replace pumps as often as they do here in the US.
Another possibility is that it's pay at the pump only during certain times. The second photo kinda looks like there's a time printed on the stuff covering the PIN pad/card slot, but it's hard to tell due to the low quality of Street View.
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Old Jun 10, 2019, 12:53 pm
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Originally Posted by tmiw
Another possibility is that it's pay at the pump only during certain times. The second photo kinda looks like there's a time printed on the stuff covering the PIN pad/card slot, but it's hard to tell due to the low quality of Street View.
Looking at it carefully it looks like it says “Prepay Pump 12PM-6PM”
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Old Jun 10, 2019, 2:30 pm
  #5227  
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Originally Posted by RedLight2015
Looking at it carefully it looks like it says “Prepay Pump 12PM-6PM”
Which doesn't seem any different from much of the US. I hear that pump then pay is more common over there though.

Originally Posted by tmiw
A local Dairy Queen that uses Square instead of whatever their official POS setup is inserted my card for me last night. Interestingly, there was a tip prompt before "remove card" was displayed; a cardpeek scan later confirmed that they didn't actually use Quick Chip. I wonder if they would have tried tip adjust had I left one (as had been the case last time I did with that same card when I tapped it).

Also, is it possible that QC wasn't used because Square detected that the card had offline PIN support and thus needed to make sure any scripts were pushed? Perhaps I need to test with a card that a) has a transaction log and b) doesn't have offline PIN.
To update: I used an offline PIN-preferring Visa (UNFCU) at a couple of Square merchants today and I was able to remove the card before approval. In addition, the tip prompt appeared after approval, not before. While offline PIN could still be a factor in Square deciding not to use QC, it's obviously not an issue with Visa cards. I'll need to play around with some additional MCs to see for sure (unfortunately, I no longer have a PIN-preferring AmEx thanks to Target getting rid of that particular card so I won't be able to conclude anything related to that network).
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Old Jun 11, 2019, 2:43 pm
  #5228  
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Originally Posted by tmiw
On an interesting note, I noticed that 85C supports the common AID with their Clover Minis. PIN wasn't asked for, however, which makes me think they just chose to route that particular transaction over a PINless network.
To update, it looks like PIN's asked for with at least Chase debit cards now (and for small amounts, too). PIN isn't asked for with PIN-preferring credit cards, however (such as Diners Club)--but that could easily be a function of the transaction amount.
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Old Jun 13, 2019, 5:07 pm
  #5229  
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Originally Posted by tmiw
To update, I ended up staying more than 2 hours today and tried another kiosk using my Diners Club MC; no EMV info on the receipt again. I don't see anything in the card's transaction log, either, which confirms that it didn't use the chip. Considering how quickly it told me to remove (and the "insert card as shown and remove quickly" signage on the kiosk itself), I suspect more that contact EMV isn't actually enabled instead of fallback being used.

Assuming that's the case, that's possibly the first time I've run into a terminal that supports EMV contactless but not contact EMV. Though I guess it's also possible that it prints the AID even for MSD contactless.

BTW the card slots have "Payment Express" on them.
This time I tapped my Diners Club MC on the contactless reader and it showed AID info on the receipt, like when I first used these kiosks with the CSR:



Will need to try with a card only supporting EMV contactless (e.g. Citi Costco) to confirm that this is a merchant that supports such while not supporting contact chip.
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Old Jun 13, 2019, 5:14 pm
  #5230  
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Originally Posted by tmiw
To update: I used an offline PIN-preferring Visa (UNFCU) at a couple of Square merchants today and I was able to remove the card before approval. In addition, the tip prompt appeared after approval, not before. While offline PIN could still be a factor in Square deciding not to use QC, it's obviously not an issue with Visa cards. I'll need to play around with some additional MCs to see for sure (unfortunately, I no longer have a PIN-preferring AmEx thanks to Target getting rid of that particular card so I won't be able to conclude anything related to that network).
I saw this exact behavior today with two signature-preferring cards: the Arrival+ (online/offline PIN between signature and no CVM) and the Citi AA card (online PIN between signature and no CVM, with no offline PIN support). Which leaves one of two options:
  1. There's something with Diners Club in general (or potentially my card specifically) that disables Quick Chip. This might be the the card preferring offline PIN or perhaps Square disables QC handling when a certain number of previous transactions at other merchants use it (possible thanks to the transaction log), or
  2. Square Register has different behavior than the Bluetooth chip+contactless readers. This will mean that I'll have to do these tests again at merchants that use those instead of just relying on the behavior to be the same across all Square hardware/software.
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Old Jun 13, 2019, 9:21 pm
  #5231  
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Looks like Taco Bell didn't disable PIN when they enabled contactless (and probably didn't enable Quick Chip, though I'll need to use cardpeek to confirm). Has anyone tried using something like the Arrival+ at the self-order kiosks? I suspect PIN won't be asked for, but there's a chance they'll be set up as unattended terminals much like what McDonald's did.
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Old Jun 17, 2019, 4:38 pm
  #5232  
 
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Who is the manufacturer of the POS hardware/software system that is very prevalent, especially at mass clothing chains like Nike, American Eagle, Abercrombie&Hollister and Foot Locker?

Recognizable by the receipts that it produces which all have the same font, layout, and wording.


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Old Jun 17, 2019, 11:19 pm
  #5233  
 
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I want to say NCR, but I'm not sure at all if I'm correct on that one.
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Old Jun 18, 2019, 7:46 am
  #5234  
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This post claims that "half of stores" in London are rejecting his chip and signature card due to needing a signature. Hopefully that's not actually the case now.
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Old Jun 18, 2019, 8:52 am
  #5235  
 
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Originally Posted by tmiw
This post claims that "half of stores" in London are rejecting his chip and signature card due to needing a signature. Hopefully that's not actually the case now.
Looks like he was using a debit card by the PIN prompt he was complaining about. The banks should have made debit cards chip and PIN on both AIDs.
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