BofA product conversion - number to call
Jul 16, 2016 | 10:45 am
#1
Original Poster
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,926
BofA product conversion - number to call
Can anyone recommend a number to call at BofA for product conversions?
I'm having problems converting a AAA rewards card to the cash rewards card, I did online chat twice and got two different reasons as to why it can't be done (the card affinity, no card can be converted to the cash rewards).
I'm having problems converting a AAA rewards card to the cash rewards card, I did online chat twice and got two different reasons as to why it can't be done (the card affinity, no card can be converted to the cash rewards).
Jul 16, 2016 | 7:39 pm
#2
Join Date: Jul 2001
Location: DTW
Programs: Dirt Status w/ All
Posts: 5,049
Just call the number on the back of your card. I tried closing an Alaska card and chat was useless. Phone rep practically begged me to convert to cash rewards instead of cancelling and seemed to offer any card I wanted. No bonus, but got to keep the big line and age the account.
Jul 17, 2016 | 4:14 am
#3
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,807
Can anyone recommend a number to call at BofA for product conversions?
I'm having problems converting a AAA rewards card to the cash rewards card, I did online chat twice and got two different reasons as to why it can't be done (the card affinity, no card can be converted to the cash rewards).
I'm having problems converting a AAA rewards card to the cash rewards card, I did online chat twice and got two different reasons as to why it can't be done (the card affinity, no card can be converted to the cash rewards).
If you want to try, call the number on the back of your card. Once you reach a live rep, ask to be transferred to Product Change Unit.
If they don't understand, ask for a higher-tiered rep/supervisor.
Jul 18, 2016 | 6:16 am
#4
Original Poster
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,926
So, I guess that's the end of that road.