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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Nov 6, 2015, 11:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
Current welcome offer is 50,000 30,000 Crystal points with $5,000 $3,000 spending in the first 90 days. First annual fee not waived. (as of telephone call with bank employee 8/7/2019)

Past bonuses were:

***** #1502 - signup bonus 1/16/18 BUT ANNUAL FEE NOT WAIVED ******

100,000 points after spending $5,000 in first three months. Offer expires 30 December 2015. EXPIRED

A 70,000 points offer was offered back in March 2017 and expired March 31st, 2017. EXPIRED

The requirements for the application process varies from bank to bank based on various online data points collected from FlyerTalk, Doctor of Credit, etc.

Some banks require that you go into a branch and apply personally. Other banks want you to have another account open for 90 days before you can get this card. Some banks (if you already have a relationship with them) let you apply via mail. Sometimes you have to be a resident of the state they operate in, while some were able to get the card without living in those states. It is very much YMMV. You will need proof of income (W2, check stubs, etc). The only states City National Bank operates in are: NY, DE (only trust office, no go), DC, GA, TN, MN, NV & CA. The bank is looking for high net worth individuals, but that's not exactly consistent either.

The card has no foreign transactions fees and is fee-free the first year, then $400 annually.

Register your card for online access (cno.cnb.com). This changed on Sept 19 2019.
Register separately for the award page (www.cnbrewards.com).
Register for Visa Infinite info and access at https://myvisainfinite.com/cnb/en_us/home.html
Click "my info" to see details on points awarded.
Best* redemption found to date is $1,000 prepaid visa for 105K pts. It's now 125K pts for a $1,000 prepaid visa. Link to catalog
*(other than spending for flights etc. & getting 1.2 cents each in value)

To set-up spending alerts, create an account here : http://citynationalbank.digitalcardservice.com

Point redemptions for flights have been reported as being as high as 1.35cpp (see here) by calling the Concierge service at +1 800 595 8950 and having them book direct from airline website for you

Significant benefits:

$250 per calendar year airline incidental credit - works on AU card as well - STARTING JAN 1ST, 2020 THE CREDIT WILL BE $350 PER ACCOUNT
$100 Global Entry fee credit - works on AU card as well Per DDResq post 842
Priority Pass lounge membership for up to 2 people. No fee for any number of guests, but lounge policy may limit the number of guests admitted.- STARTING JAN 1ST, 2020 EACH ADDITIONAL GUEST BEYOND ACCOUNT HOLDER WILL BE CHARGED $32
12 GoGo inflight passes - create an account at myvisainfinite.com/cnb. Once the account is created, you enter, then search for GoGo passes. You then input your card number again, create a GoGo account if you don't have one, and the 12 passes post to it ready to be used when you fly again on a participating airline. - works on AU card as well
$100 off when you book a qualifying airline itinerary via visa discount air portal (https://www.visadiscountair.com/CNB/default.aspx - STARTING JAN 1ST, 2020 THIS WILL NO LONGER BE OFFERED AS A BENEFIT
$30 off GroundLink car service (works with AU cards as well) plus instant 15% off rides. There are $25 current user referrals to go for first.

Airline fees are reimbursed up to $250 per calendar year. Fees must be from domestic carriers. There is no need to declare a carrier, and fees can be reimbursed from multiple carriers. Partial Ts and Cs:

Qualifying Airline Purchases are defined as incidental airline fee transactions made at eligible US Domestic Airline Carriers and include: ticket change/cancellation fees, checked baggage fees, inflight entertainment, onboard food and beverage charges, airport lounge membership fees and day passes, onboard wireless charges (excluding Gogo Wireless), and TSA Pre✓® membership application fee.


What works
AA: Award Fees/Taxes, Award Redeposit Fees ($150)
AA: e-Gift cards $250 including AUs (1x per card max 4)
AS: Award ticket fees, $16
AS: In flight food, entertainment.
AS: Premium Class Upgrade, $59

HA: Interisland Flight, $48.80
UA: award ticket fees, $51
WN: Award Fees/Taxes, Award Redeposit Fees (limit unknown, but it's between $75 and $80 per transaction), Early Bird boarding fees ($15)
DL: Baggage fees
B6: $53.30 airfare

What doesn't work
AS: Award ticket fees, $130ish
DL: GC; PGGM (reports of not working since April/2016)
DL: Just about anything. Don't use on Delta
UA: MPX, Award Fees (~$170)
UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
UA: Seat Selection Fee
WN: GC
EY: Award Fees
TW: Change fee
UO: Seat fee
AA: Award Fees/Taxes on an itinerary originating outside the US.

To Be Confirmed
UA: Award Redeposit Fees ($200)


Global Entry reimbursements: (works on AU also)

user - mnsweeps ( https://www.flyertalk.com/forum/29336509-post1549.html )

Used mine and a AU card to register for GE for in laws
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00
01/17/201801/18/2018USCUSTOMS TRUSTEDTRAVELER$100.00

Credit posted today for both cards.
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00
01/20/201801/24/2018GLOBAL ENTRY STMT CREDIT $100.00

In 2016, 2017 AND 2018 airline incidental credits for transactions on-or-after January 1st did not start posting until the third week of January. In 2019 they started posting on Jan 11th.

For further information, see this

STARTING JAN 1ST, 2020 there are going to be major changes to this card, these being:[/s]
  • $350 airline incidental credit per account (was $250 per AU)
    • $95 Annual Fee per AU
      • $32 per guest using PriorityPass (used to be free & unlimited)
        • Elimination of $100 Visa Air Discount Benefit
          • Groceries and Gas only earn 1x (used to be 3x)

Sources:

discussion starting here

https://www.cnb.com/content/dam/cnbc...ewards2020.pdf
https://www.cnb.com/content/dam/cnbc...rystal2020.pdf


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City National Bank Crystal Visa Infinite (USA); NY GA TN NV CA MA DC & MN

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Old Mar 26, 2018, 12:22 pm
  #1606  
 
Join Date: Jan 2017
Posts: 66
Read through the wiki - curious about this line about the airline credit:

UA: Gift card registry (up to $75) (No longer working as of 11/25/17)
Is this "not working" because the gift registry is down for maintenance? Or did it stop getting credited before that?
jaundicedave is offline  
Old Mar 26, 2018, 5:25 pm
  #1607  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
The Wikipost for this thread suggests that the Registry stopped accepting contributions 10.26.2017:

https://www.flyertalk.com/forum/amer...s-ua-only.html
mia is offline  
Old Mar 26, 2018, 6:36 pm
  #1608  
 
Join Date: Sep 2016
Posts: 16
not sure if this is the right place to ask. i got the cnb crystal credit and registered my card at https://creditcare.cnb.com/CNB_Consumer/Login.do. i can log in and see my transaction. but i couldn't see my reward points or way to redeem them. any help is appreciated.
aogut is offline  
Old Mar 26, 2018, 6:57 pm
  #1609  
 
Join Date: Oct 2009
Posts: 152
Point info is at another link: https://www.cnbrewards.com
Originally Posted by aogut
not sure if this is the right place to ask. i got the cnb crystal credit and registered my card at https://creditcare.cnb.com/CNB_Consumer/Login.do. i can log in and see my transaction. but i couldn't see my reward points or way to redeem them. any help is appreciated.
savingwizard is offline  
Old Apr 8, 2018, 8:31 pm
  #1610  
 
Join Date: Apr 2017
Posts: 470
What number I have to call for reimbursement? I have charges on flight with Frontiers but was never reimbursed
good_boy_1234 is offline  
Old Apr 9, 2018, 9:42 am
  #1611  
 
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
Some data points

UA Award taxes: $ 54.42 x2 credited

AA Award taxes: $ 83.11 x2 no credit
fedechat is offline  
Old Apr 16, 2018, 11:18 pm
  #1612  
 
Join Date: Apr 2017
Posts: 470
The new CNB rewards website is missed up so badly. It doesn't show reward points per transaction...Most importantly, it seems CNB is limiting the bonus categories now...Many groceries/transactions I used to get X3 points are no longer there...so sad
good_boy_1234 is offline  
Old Apr 17, 2018, 3:54 pm
  #1613  
 
Join Date: Jul 2011
Location: CCR
Posts: 326
Originally Posted by good_boy_1234
The new CNB rewards website is missed up so badly. It doesn't show reward points per transaction...Most importantly, it seems CNB is limiting the bonus categories now...Many groceries/transactions I used to get X3 points are no longer there...so sad
How do you even tell? The site refresh is so miserably bad.
slack455 is offline  
Old Apr 17, 2018, 4:02 pm
  #1614  
 
Join Date: Jun 2013
Posts: 1,060
Guys - that is incorrect! The URL: https://www.cnbrewards.com/#/myaccount/transactions shows the transaction you made and the base rewards you received for that statement. The URL: https://www.cnbrewards.com/#/myaccount/earnings shows the EXTRA points you received for ALL transactions for that statement period. The 2x/3x IS NOT broken down, just the base earnings are broken down. Grocery is still 3x
raccah is offline  
Old Apr 17, 2018, 4:16 pm
  #1615  
 
Join Date: Jul 2011
Location: CCR
Posts: 326
Originally Posted by raccah
Guys - that is incorrect! The URL: https://www.cnbrewards.com/#/myaccount/transactions shows the transaction you made and the base rewards you received for that statement. The URL: https://www.cnbrewards.com/#/myaccount/earnings shows the EXTRA points you received for ALL transactions for that statement period. The 2x/3x IS NOT broken down, just the base earnings are broken down. Grocery is still 3x
The rewards site used to show a breakdown per purchase of Base and Bonus, now you get a current months breakdown of transactions that only show the base points and nothing else. The other screen showing the summary of base points is unclear whether that is calendar month or the statement month. The rewards site was bad before, this new one is by far the worst I have seen from any bank, let alone a bank trying to sell a "premium" product. I mean who would want to deal with this bank if this is the kind of .... they accept? Thank god the AU credit is overly generous.
slack455 is offline  
Old Apr 26, 2018, 8:07 pm
  #1616  
 
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Originally Posted by benjinito
AA award taxes

10/25/17 $155.46 x 2, full amount refunded by AA on 11/15/17
11/14/17 $131.56 x 2, full amount refunded by AA on 11/23/17
11/25/17 $89.76 x 2

These charges did NOT trigger the airline credit. They were refunded due to schedule change with AA. Since there were 3 full weeks between the first charge/refund, I suspect AA award taxes no longer work. Or perhaps the amount is just too high?
Another post afters your states that award taxes don't trigger on AA.
slickvik is offline  
Old Apr 26, 2018, 9:37 pm
  #1617  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,978
Originally Posted by fedechat
Some data points

UA Award taxes: $ 54.42 x2 credited

AA Award taxes: $ 83.11 x2 no credit
The amount needs to be under $75.
yugi is offline  
Old Apr 30, 2018, 12:38 pm
  #1618  
 
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Originally Posted by yugi
The amount needs to be under $75.
Good to know I was thinking about paying for $120 AA tax but didn't in the end
slickvik is offline  
Old May 4, 2018, 11:05 pm
  #1619  
 
Join Date: Sep 2013
Posts: 27
bought AA 250 dollars e-gift card on 4/25/2018.
Credit has NOT been posted as of 5/4/2018
mackaikai is offline  
Old May 7, 2018, 7:07 am
  #1620  
 
Join Date: May 2018
Posts: 10
Originally Posted by mackaikai
bought AA 250 dollars e-gift card on 4/25/2018.
Credit has NOT been posted as of 5/4/2018
Any update?

I purchased a $200 AA e-gift card on 4/27 and it hasn't been credited either.
Other lesser amounts that I've purchased earlier were credited after about a week.
asc8u is offline  


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